Spyderco Persistence severe quality control issues?

dsmegst said:
So are you venting or actually seeking some sort of warranty support from Spyderco? Because you're not exactly going about it in the most productive way.

But I'm not as patient as Sal.

Anyway, that knife needs a trip back to Golden. You have a legitimate complaint there. Give them a chance to make it right before you vent. :) You'll find a lot more sympathetic support that way.
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Documenting the Spyderco Persistence knife I received through Amazon.

At this point I feel as I do not deserve warranty support because my original post that ruffled some feathers and may have been offensive (questioning the quality control of a whole company due to one knife). I will do repairs myself for my transgressions. It is only fair.
 
edcrefiner said:
Documenting the Spyderco Persistence knife I received through Amazon.

At this point I feel as I do not deserve warranty support because my original post that ruffled some feathers and may have been offensive (questioning the quality control of a whole company due to one knife). I will do repairs myself for my transgressions. It is only fair.
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No man don't over react in the other direction. You absolutely deserve warranty support. Your money is still as green as it was before and I'm sure your tree didn't grow out back any better than mine did so it is hard fought these days.
That knife ain't right it just has to be made right the right way.
It'll all work out and as with most things focus on what was learned from the experience.
I'll close with this thought, Look at when things go wrong as an opportunity for good people to do great things.
 
edcrefiner said:
Documenting the Spyderco Persistence knife I received through Amazon.

At this point I feel as I do not deserve warranty support because my original post that ruffled some feathers and may have been offensive (questioning the quality control of a whole company due to one knife). I will do repairs myself for my transgressions. It is only fair.
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They should warranty the knife seeing as you received it from one of their retailers in this condition. You have every right to be angry about it, as Spyderco is well known as being a company of outstanding quality and service. Sal and the rest of Spyderco might take offense to the OP but can they blame you? They should take even more offense to faulty products of theirs hitting the shelves.

I can however tell you that yours is an isolated occurence as I purchased a Spyderco Tenacious (China made as well) from Amazon last month and it arrive in PERFECT condition. My Manix 2 also arrived nearly perfect (Slight blade play and blade is partially off centered) but those are very minor imperfections which do not hurt the performance of the knife whatsoever.
 
somber said:
I enjoy how people are so quick to throw a company under the bus when:

a) you bought from company that is not the manufacturer
b) never sought resolution from the manufacturer/secondary company before posting.

I'm sure if you contacted Spyderco they would be happy to resolve your issue. Then again, this may be an Amazon issue as it seems that a lot of the knives purchased from them have been substandard in the quality department (Becker threads abound).
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somber said:
Now address the issue as to why you're staining the reputation of the company before seeking resolution. Give Spyderco a chance to prove to you why you buy a Spyderco over other knife companies before throwing them under the bus, champ.
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QFT. I honestly could not have stated that any better. :thumbup:
 
rubiconss said:
I'll close with this thought, Look at when things go wrong as an opportunity for good people to do great things.
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x2, Spyderco stands behind their products. Their production numbers are higher than ever and catching every bad knife is damn near impossible, especially when they're being produced overseas instead of in house.

In your case however, I'd recommend returning it to Amazon either getting credit back to spend at another retailer, or have them send you another knife as replacement. I think it'd be quicker for you, and the retailer should also be made aware of their mistake.
 
Maybe I am being a bit too rash again but...

Maybe some of you guys should get off your high horse. I already apologized and said I was wrong in complaining. Some of you guys keep insisting that I am the bad guy for getting a faulty product and then complaining in your view condescendingly ( I admit it and I will reiterate I am sorry ). I already rescinded what I said and apologized profusely.

To those who did not read my original post. I posted captions under my pictures somewhat sarcastically and I also questioned Spyderco's quality control in a manner in which some people took offense.
 
I've bought tons of stuff from Amazon and if you contact them I guarantee they will refund your money or replace the knife. I've had nothing but good experience buying from them including an Ipod that came very well packaged. The thing with Amazon you have to watch out for is did you buy from Amazon that they stock in their warehouse or was it bought from a 3rd party through Amazon cause they do both??? On a different forum I posted up my comments about a Taurus handgun I bought brand new that was a piece of junk and their customer service was horrible to say the least and the Taurus fan boys on that site lost their freaking minds you would've thought I just finger banged their cats or something as mad as they got lol. I did contact Taurus before posting my comments though and my main grip was about their customer service and the fact the gun even made it through their QC and into my hands. I think most of the guys here are just irritated that you posted here first without contacting Spyderco or at least Amazon. Live and learn but I wouldn't just live with it because you feel bad now. I'm sure that between Spyderco and Amazon you will be taken care of though.
 
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jkulysses said:
I've bought tons of stuff from Amazon and if you contact them I guarantee they will refund your money or replace the knife. I've had nothing but good experience buying from them including an Ipod that came very well packaged. The thing with Amazon you have to watch out for is did you buy from Amazon that they stock in their warehouse or was it bought from a 3rd party through Amazon cause they do both??? On a different forum I posted up my comments about a Taurus handgun I bought brand new that was a piece of junk and their customer service was horrible to say the least and the Taurus fan boys on that site lost their freaking minds you would've thought I just finger banged their cats or something as mad as they got lol. I did contact Taurus before posting my comments though and my main grip was about their customer service and the fact the gun even made it through their QC and into my hands. I think most of the guys here are just irritated that you posted here first without contacting Spyderco or at least Amazon. Live and learn but I wouldn't just live with it because you feel bad now. I'm sure that between Spyderco and Amazon you will be taken care of though.
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Everyone knows Taurus makes horrible guns ;)
 
00ChevyScott said:
Everyone knows Taurus makes horrible guns ;)
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Ya that's a lesson I learned the hard way lol. I had a bad feeling anyway there's just something about a gun made in South America that doesn't seem right. I only buy American made guns now other than Glock & Beretta and I try to do the same with knives but I will consider knives made in a Seki Japan and maybe Italy if there's nothing comparable made in the states. This is just my personal preference though.
 
Sorry you got a defective knife. The biggest problem with the post is the title. One knife certainly doesn't qualify for a statement like "severe quality control issues." A better title would have been "I received a defective Persistence." At least that would have been accurate.

Trashing people on the internet is pretty easy. It also isn't very effective because there has been too much crying wolf for too long.
 
the reason we use better steel is that we don't want to chip the blade too easily;
the reason we use stainless steel is that we don't want to get the rust too easily;

so, if a brand new knife came like that, anyone has more than enough reasons to be angry (or upset), 30 dollars is not a lot compare to other Spyderco knives but it is hard earned, it should get the same respect as the money everybody spends on every other knives!
 
Knife Outlet said:
Sorry you got a defective knife. The biggest problem with the post is the title. One knife certainly doesn't qualify for a statement like "severe quality control issues." A better title would have been "I received a defective Persistence." At least that would have been accurate.

Trashing people on the internet is pretty easy. It also isn't very effective because there has been too much crying wolf for too long.
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Sorry I think I have apologized enough and have been reasonable enough. I will not go even lower. I do believe that rust on the liners, a chipped blade, a blade that will cut into a support pillar, holes in the G-10, and scratched jimping from any company is enough to warrant severe quality control issues at least in regards to this particular knife that I received. If it is not Spyderco then perhaps it is Amazon or Reds Gear who Amazon fulfilled the order from.

Also, I am not making much money right now. I have to pay for college and living expenses. This $36 means a lot to me. It may not be for others because they make this amount of money in an hour. Guess what most days I don't make half this.

What I don't understand is why people keep insisting I am "trashing" other people/companies. If what I have originally said may have been misconstrued as some horribly malicious intent then I have already apologized and rescinded what I said (I did this very early on so I am not sure what the issue is now). My original intentions were to merely point out what I saw was defective in a product I bought expecting to be good. Also I intended to inform other consumers so they may make an informed decision when purchasing.

I believe that any company should be accountable for the products they ship whether it may be Amazon, Reds Gear, or Spyderco. I do not believe that just because a any company has a good reputation and has some (maybe too loyal?) fans it somehow is horribly sinful to point out some negatives.

Long story short. I use my hard earned money to buy a bad product. I am not happy. I complain in a public forum (too harshly at first I admit). Apologized. Yet I am somehow still a very bad person who "cries wolf" even though there indeed is a "wolf".
 
is it just me or are more and more posts popping up about people receiving bad knives from amazon? are they selling seconds somehow?
 
it takes a big man to admit that he was wrong. im half mad all
the time, and some of my posts show it as well. we're hot heads,
so wat. people will get over it. (im sure that offended someone too)

for the record; i love spyderco products.
 
edcrefiner: relax.

Overheated original post, overheated responses, corrections on both sides -- but a lot of people do not read an entire thread before responding. Don't overreact to that.

I moved the thread to the Spyderco forum. The trail seems to lead from an outside dealer through Amazon. Amazon is very good at returning money on problems like this.

Don't beat yourself up for posting while upset. You weren't upset about something you did wrong. Just walk through what you need to do to have Amazon replace your money or the knife.
 
Off Topic, but ironically relevant:
Many years ago Taurus purchased almost all of Smith & Wessons CNC machines and other production equipment. Just a thought.

jkulysses said:
Ya that's a lesson I learned the hard way lol. I had a bad feeling anyway there's just something about a gun made in South America that doesn't seem right. I only buy American made guns now other than Glock & Beretta and I try to do the same with knives but I will consider knives made in a Seki Japan and maybe Italy if there's nothing comparable made in the states. This is just my personal preference though.
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Esav Benyamin said:
edcrefiner: relax.

Overheated original post, overheated responses, corrections on both sides -- but a lot of people do not read an entire thread before responding. Don't overreact to that.

I moved the thread to the Spyderco forum. The trail seems to lead from an outside dealer through Amazon. Amazon is very good at returning money on problems like this.

Don't beat yourself up for posting while upset. You weren't upset about something you did wrong. Just walk through what you need to do to have Amazon replace your money or the knife.
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you are a good man esav benyamin. :thumbup:
 
edcrefiner said:
Sorry I think I have apologized enough and have been reasonable enough. I will not go even lower. I do believe that rust on the liners, a chipped blade, a blade that will cut into a support pillar, holes in the G-10, and scratched jimping from any company is enough to warrant severe quality control issues at least in regards to this particular knife that I received. If it is not Spyderco then perhaps it is Amazon or Reds Gear who Amazon fulfilled the order from.

Also, I am not making much money right now. I have to pay for college and living expenses. This $36 means a lot to me. It may not be for others because they make this amount of money in an hour. Guess what most days I don't make half this.

What I don't understand is why people keep insisting I am "trashing" other people/companies. If what I have originally said may have been misconstrued as some horribly malicious intent then I have already apologized and rescinded what I said (I did this very early on so I am not sure what the issue is now). My original intentions were to merely point out what I saw was defective in a product I bought expecting to be good. Also I intended to inform other consumers so they may make an informed decision when purchasing.

I believe that any company should be accountable for the products they ship whether it may be Amazon, Reds Gear, or Spyderco. I do not believe that just because a any company has a good reputation and has some (maybe too loyal?) fans it somehow is horribly sinful to point out some negatives.

Long story short. I use my hard earned money to buy a bad product. I am not happy. I complain in a public forum (too harshly at first I admit). Apologized. Yet I am somehow still a very bad person who "cries wolf" even though there indeed is a "wolf".
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My friend, no one here is upset at you. We did take a bit of umbrage at your post, but you were justifiably ticked. I would be too. When I spend money on a new knife, I expect that knife to be satisfactory. But I know enough about manufacturing and quality control to know perfection is not possible. That's why there are warranties and such.

We are suggesting that you allow Spyderco a chance to make things right. Please understand, we are fellow knife lovers and some of us, myself included, get a little defensive when we feel our favorite brand is being unfairly defamed. I think you did plenty to change your tone and I certainly appreciate that. There's no need to go further.

And by no means deprive yourself of the satisfaction of owning a good knife. You paid for it, you should have it. Believe me, we're all reasonable folks here. Once you receive a good one, try out the knife. I'm sure you'll appreciate it for what it is, a quality knife at a great price.

The Tenacious was my first Spydie and regardless of what knife I may favor now, it's still a great knife.
 
This absolutely must be an isolated event. My Persistence is awesome. Fit and finish is outstanding. I'm sorry that your knife was in such bad shape. Give Spyderco a call and I'm sure they'll fix it!
 
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