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Spyderco quality
- Thread starter huugh
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I bet you can find a whole lot more than two "positive" letters about their CS. I'd wager there isn't a maker or manufacturer in the world who doesn't have at least two similar complaints. You just haven't seen them. If so wouldn't you have to stop buying knives from everyone?
"I bet you can find a whole lot more than two "positive" letters about their CS. I'd wager there isn't a maker or manufacturer in the world who doesn't have at least two similar complaints. You just haven't seen them. If so wouldn't you have to stop buying knives from everyone? "
I'm not sure what you are asking but if a warranty experience like this is an indicator/sample of a company's CS, then I would likely not choose to spend my money on their product. That goes for any product.
I'm not sure what you are asking but if a warranty experience like this is an indicator/sample of a company's CS, then I would likely not choose to spend my money on their product. That goes for any product.
What I'm saying is that if "two posts like this in the last few weeks" is enough to turn you off Spyderco for good then please tell me what company you will be buying from as I would bet you there isn't a single company in business that hasn't had a simlar event occur at one time or another?
If you go to the Spyderco Forum I bet you can find 20 positive CS posts and a whole lot of posts with no issues at all. It's your decision I'm just suggesting that perhaps it's a hasty one.
If you go to the Spyderco Forum I bet you can find 20 positive CS posts and a whole lot of posts with no issues at all. It's your decision I'm just suggesting that perhaps it's a hasty one.
I've never had to make good on the warranty for the 3 Spyderco's I owned from 1995 to 2006. I don't currently own any and all I'm saying is things like this will influence whether or not I decide to buy another. Thanks for the feedback.
We are a hard crowd to please. I'll admit that. I've had several occasions where a NIB knife did not live up to my expectations from several manufactures. So far, either the factory warranty department or the retailer have made things right in every case. I'm sympathetic to the OP's concerns and I would not be happy with that particular knife either.
In this case, an exchange or a refund from the retailer sounds like the best option.
Now calling the knife an "expensive paperweight" is a little over the top, though.
In this case, an exchange or a refund from the retailer sounds like the best option.
Now calling the knife an "expensive paperweight" is a little over the top, though.
Probably I can say that I am Spyderco fan. This grind wouldn't bother me much at all. After I read this thread I looked at the knives, which I have in my pockets and discovered that my Persian, which I carry for almost four years have the same issue. Never bothered me before, will never bother me in future. Certainly can be better. But probably would be much more expensive to produce every blade in the half of the tolerance. Nothing is perfect, especially in manufacturing. Tolerances have to be assigned. And as long as product within specification limits, it is acceptable.
Lock is a different story. If I would buy new liner-lock, which engages that far, I would be disappointed. This can be much better.
Still, even if QC inspected every piece, there is a good chance that they miss some. We are humans. Send it back to seller or Spyderco, which fit you needs better and request better replacement or money back.
During last four years I bought probably over 90 spydies. I had concerns with two of them. One was replaced by Spyderco and one by dealer. I cannot complain.
Today I am satisfied with my Spydies 100%.
BTW, this knife with ZDP-189 blade and CF handle cost $112 at the pharmacy. This is very inexpensive.
Lock is a different story. If I would buy new liner-lock, which engages that far, I would be disappointed. This can be much better.
Still, even if QC inspected every piece, there is a good chance that they miss some. We are humans. Send it back to seller or Spyderco, which fit you needs better and request better replacement or money back.
During last four years I bought probably over 90 spydies. I had concerns with two of them. One was replaced by Spyderco and one by dealer. I cannot complain.
Today I am satisfied with my Spydies 100%.
BTW, this knife with ZDP-189 blade and CF handle cost $112 at the pharmacy. This is very inexpensive.
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I can understand the frustration. Only cause I have bought knives that
were under 20 dollars that have a perfect grind and perfect lock up. So
anything above that is unacceptable.
I think you presented your case well with evidence. I'm glad you didn't
just throw Spyderco under the bus with absolutely no proof which we
see here all too often (not just Spyderco, but any company).
I myself am a big Spyderco fan. I haven't dealt with their customer service/
warranty department cause I never needed to. But from what I have observed
when a case is presented like this on this forum, Sal/Spyderco take it seriously.
Hope it works out for you.
were under 20 dollars that have a perfect grind and perfect lock up. So
anything above that is unacceptable.
I think you presented your case well with evidence. I'm glad you didn't
just throw Spyderco under the bus with absolutely no proof which we
see here all too often (not just Spyderco, but any company).
I myself am a big Spyderco fan. I haven't dealt with their customer service/
warranty department cause I never needed to. But from what I have observed
when a case is presented like this on this forum, Sal/Spyderco take it seriously.
Hope it works out for you.
All the Japanese made Spydies I've had haven't been that great except for maybe the Caly3 zdp/cf. If you want a impressive quality knife get one of the Sage series or other knives from that same maker in Tawain. The quality is mind blowing.
- Joined
- Oct 7, 2009
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Post it in they Spyderco Sub Forum if not already...Sal it bound to chime in and fix the issue. Spyderco is about the customers, unlike some companies, and I have seen Sal help out quite a few people with problems through this forum.
I wouldn't call it quits on Spyderco. I bought a 10700 Nagara. F&F is great, blade steel and handle scale finish are horrid. $70 knife should not be using cheap blade steel and a handle finish that scratches off in the pocket. I own a 710 now, I do like this knife. I didn't give up on BM although not a huge fan.
I also agree Taiwan and US Spyerdco Quality is outstanding and I have had good experiences with Seki, none I would return.
I wouldn't call it quits on Spyderco. I bought a 10700 Nagara. F&F is great, blade steel and handle scale finish are horrid. $70 knife should not be using cheap blade steel and a handle finish that scratches off in the pocket. I own a 710 now, I do like this knife. I didn't give up on BM although not a huge fan.
I also agree Taiwan and US Spyerdco Quality is outstanding and I have had good experiences with Seki, none I would return.
- Joined
- Apr 21, 2006
- Messages
- 5,613
And the knife doesn't work? How or why doesn't it work again?
If you want perfect knives you have to pay for them. For a Seki made knife made of ZDP & CF that's a bargain basement price. Don't even begin to think that's an expensive knife.
You can buy plenty of eye perfect knives from Japan if that's what you like. Some are three times the price, and use aus 6 steel.
What you have is an inexpensive knife made of a super steel that should perform better than the eye perfect $350 aus 6 knives listed at sites such as hamnochiba, and japanknivesdirect.
No one knife or company is perfect for everybody. If it's not for you return it, or sell it and move on.
If you want cheaper knives that have more hand finish you might consider knives from the PRC.
If you want perfect knives you have to pay for them. For a Seki made knife made of ZDP & CF that's a bargain basement price. Don't even begin to think that's an expensive knife.
You can buy plenty of eye perfect knives from Japan if that's what you like. Some are three times the price, and use aus 6 steel.
What you have is an inexpensive knife made of a super steel that should perform better than the eye perfect $350 aus 6 knives listed at sites such as hamnochiba, and japanknivesdirect.
No one knife or company is perfect for everybody. If it's not for you return it, or sell it and move on.
If you want cheaper knives that have more hand finish you might consider knives from the PRC.
I'm not sure I understand why some proclaim 'I bought XX amount of knives and never had a problem.' That doesn't really matter when he showed us pictures of a poorly made knife. I have never had a knife that bad, not even CCC $5 knives. Not only is the lockup a little screwy, and the blade horribly ground, but the finish on some of the metal is very rough. It also looks like there is a gap between the liner and scale and that the liner might be sitting prone to the scale a little? The last two I can't tell for sure. Sure there might be a goof up sometimes and that is fine as long as the company stands behind the product when the person that got stuck with the lemon decides they don't want a lemon. If I worked at Spyderco I would want to get that knife back ASAP and replace it or give a refund/credit just so it wouldn't be out there for people to see. I know when someone shows me something poorly made I think twice about if I want to buy into something that company is selling. Most of my Spyderco knives have been great fit and finish which is why I am a little surprised that customer service would want this example out there to be shown to the world.
The one time I contacted Spyderco customer service I was told I would have to pay about a 1/3 of the cost of the knife plus shipping to have it fixed. I didn't cause the problem but I was the one who had to pay up to make it right. Not what I consider great when you hear of some of the other companies out there and their great customer service. But I still own a bunch of Spydercos and I'm still buying them.
I'm also not sure why others are mentioning other companies and calling sharpness and a metal blade getting scratched up in their pocket a defect. That's similar to a new car that has a low tank of gas or gets dinged in the parking lot. I doubt anyone would say that is the companies fault in that case.
Edit: I'm also a little curious about everyone saying to send it to the place he bought it from since CS said they wouldn't do anything. What is the store then supposed to do with it? Just take it as a loss? The store many times is a customer of Spyderco as well since they are buying the knives directly from Spyderco or from a distributor. If a store bought it from a distributor then they would have to contact customer service and go through the same process and it sounds like they are then stuck with the knife most people don't want.
The one time I contacted Spyderco customer service I was told I would have to pay about a 1/3 of the cost of the knife plus shipping to have it fixed. I didn't cause the problem but I was the one who had to pay up to make it right. Not what I consider great when you hear of some of the other companies out there and their great customer service. But I still own a bunch of Spydercos and I'm still buying them.
I'm also not sure why others are mentioning other companies and calling sharpness and a metal blade getting scratched up in their pocket a defect. That's similar to a new car that has a low tank of gas or gets dinged in the parking lot. I doubt anyone would say that is the companies fault in that case.
Edit: I'm also a little curious about everyone saying to send it to the place he bought it from since CS said they wouldn't do anything. What is the store then supposed to do with it? Just take it as a loss? The store many times is a customer of Spyderco as well since they are buying the knives directly from Spyderco or from a distributor. If a store bought it from a distributor then they would have to contact customer service and go through the same process and it sounds like they are then stuck with the knife most people don't want.
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Fred Sanford
Gold Member
- Joined
- Sep 3, 2006
- Messages
- 3,142
If they really said that it was all within QC tolerances I wouldn't be happy. I would send it back to where I bought it from.
That's too nice of a knife to be like that.
Edited to say....
I forgot that knife has ZDP-189 and carbon fiber. With that said it's a fairly inexpensive knife.
However, the Sage is freaking perfect and it's made in Taiwan with CPM-S30V and Carbon Fiber. The Sage is a knife that you can measure all other knives by. It is really that perfect. I've have 3 of them and they are flawless. Seriously.
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That's too nice of a knife to be like that.
Edited to say....
I forgot that knife has ZDP-189 and carbon fiber. With that said it's a fairly inexpensive knife.
However, the Sage is freaking perfect and it's made in Taiwan with CPM-S30V and Carbon Fiber. The Sage is a knife that you can measure all other knives by. It is really that perfect. I've have 3 of them and they are flawless. Seriously.
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- Joined
- Oct 7, 2009
- Messages
- 1,861
"I'm also not sure why others are mentioning other companies and calling sharpness and a metal blade getting scratched up in their pocket a defect. That's similar to a new car that has a low tank of gas or gets dinged in the parking lot. I doubt anyone would say that is the companies fault in that case."
sorry perhaps a slightly different case, but what I am getting at is I paid high dollars [in regards to what I got] when for the same money I could have gotten far superior materials. $70 for 9cr13 performance is not a bargain.
But above all I didn't boot the company out because I wasn't happy with one knife. Sure it was my choice to buy it, but when you get a brand new knife and put it in your pocket for 30min and find the finish [[handle scales, not blade]] to have scratches just from handling is a bit disappointing [how are you going to return a scratched up knife]. These may not be defects, but a price reflection and example of giving a company some slack. Followed by my first comments I said I had a better experience with the 710.
Agreed that this knife is less than perfect and followed by saying it should be in the Spyderco Forum, let Sal take care of it. Obviously this has received a lot of attention.
sorry perhaps a slightly different case, but what I am getting at is I paid high dollars [in regards to what I got] when for the same money I could have gotten far superior materials. $70 for 9cr13 performance is not a bargain.
But above all I didn't boot the company out because I wasn't happy with one knife. Sure it was my choice to buy it, but when you get a brand new knife and put it in your pocket for 30min and find the finish [[handle scales, not blade]] to have scratches just from handling is a bit disappointing [how are you going to return a scratched up knife]. These may not be defects, but a price reflection and example of giving a company some slack. Followed by my first comments I said I had a better experience with the 710.
Agreed that this knife is less than perfect and followed by saying it should be in the Spyderco Forum, let Sal take care of it. Obviously this has received a lot of attention.
I have mixed feelings about this post. I think the grind is obviously off on this knife, it is a "Sprint Run", and Spyderco does market the knife as having "brother-in-law" envy but, generally I don't think it's wise to "call out" a manufacturer on a public forum unless and until you've exhausted every avenue of resolution. When you stop and think about things, it's always preferable to try and create a win-win situation when possible. The challenge is of course to put emotions aside, while pursuing a satisfactory outcome....and that's always easier said than done. YMMV
- regards
- regards
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i agree, if you had done all you could, call spyderco the dealer you bought it from etc, then i could see you being pissed, i have had 4 spydercos and they were all perfect, even the chinese ones, and as ZTKT said Sal will make it right, i have seen him help people out a lot on this forum, hope that works out for you.
To ZippoThisKnifeThat:
Well you did know what you were getting before you bought it, to be fair. That steel is similar to AUS8 I believe? Doesn't SOG and Al Mar as well as some other companies sell AUS8 blades for well over $100 and some over $200? Compared to that $70 is a deal.
And as a FYI, any metal handle is going to get scratched and marred like that. Even the beloved Sebenza which is made of the same material. If you don't like the looks then stay away from any metal handles because they all get goofed up fairly quickly.
I think the OP was ok in what he did. He didn't just throw Spyderco under the bus like some do. He contacted customer service and was told the knife was OK to them how it is. He gave them a chance and they stated their position and he then reported the details here with evidence. Sounds fair to me. I don't know why he has to go to the Spyderco subform to post this. He already contacted customer service and got an answer and like was mentioned before, he shouldn't have to go to the owner of the company to get something done.
In this day of computers and the internet it should be known there is a good chance that a problem is going to be brought to the attention of others in a public forum such as this one.
Well you did know what you were getting before you bought it, to be fair. That steel is similar to AUS8 I believe? Doesn't SOG and Al Mar as well as some other companies sell AUS8 blades for well over $100 and some over $200? Compared to that $70 is a deal.
And as a FYI, any metal handle is going to get scratched and marred like that. Even the beloved Sebenza which is made of the same material. If you don't like the looks then stay away from any metal handles because they all get goofed up fairly quickly.
I think the OP was ok in what he did. He didn't just throw Spyderco under the bus like some do. He contacted customer service and was told the knife was OK to them how it is. He gave them a chance and they stated their position and he then reported the details here with evidence. Sounds fair to me. I don't know why he has to go to the Spyderco subform to post this. He already contacted customer service and got an answer and like was mentioned before, he shouldn't have to go to the owner of the company to get something done.
In this day of computers and the internet it should be known there is a good chance that a problem is going to be brought to the attention of others in a public forum such as this one.