Spyderco quality

jfindon, the grind looks like crap. It happens I'm sure. Send it back to someone and get it fixed.
If Spyderco can't replace it maybe your dealer can.

Good luck
 
Badhammer said:
Who did you buy it from, sent it back?
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Why on earth should a dealer have to take a return on a knife that shouldn't have passed QC? Sorry moonwilson, that grind is crazy off center. Let's be real here.

The issue is with the quality of manufacture, not the description or receipt of the advertised product. This is a manufacturers issue, not a dealers.

The chances of the manufacturer fixing the issue for a dealer when they told the retail customer "no" is rather slim.

All of the "Sal will fix it"...I guess the OP is lucky to have an avenue to contact the owner, as the warranty staff of said company obviously does not handle warranty issues as the owner would.
 
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2brothers said:
If Spyderco can't replace it maybe your dealer can.
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+1, but Spyderco should really be the one to replace it, of the two.

J_Curd said:
Why on earth should a dealer have to take a return on a knife that shouldn't have passed QC? Sorry moonwilson, that grind is crazy off center. Let's be real here.

The issue is with the quality of manufacture, not the description or receipt of the advertised product. This is a manufacturers issue, not a dealers.
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I'm not trying to take away the manufacturer's duty to QC check their products, but why would a dealer accept a knife like that, put in in stock, and sell it? Doesn't the dealer bear some responsibility for checking to make sure the product they're selling is in good working order?
 
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It is the manufacturer's responsibility to ensure that the products they design, produce, and ship are up to their customer standards. The dealer is just a middleman.

Show me a dealer who opens every knife that he stocks and does a secondary QC check, and I will show you a pink elephant. That is an unrealistic expectation 3G.
 
J_Curd said:
All of the "Sal will fix it"...I guess the OP is lucky to have an avenue to contact the owner, as the warranty staff of said company obviously does not handle warranty issues as the owner would.
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Those are pretty big words to level against Spyderco. Can you please provide some data to back them up, or are you just blasting Spyderco for the sake of fanboyism? I've come to realize that a person doesn't need to be strictly a "Spyderco" or "Kershaw" person, as both companies have their advantages. Perhaps, one of these days, you'll arive at the same conclusion.:)
 
3Guardsmen said:
I'm not trying to take away the manufacturer's duty to QC check their products, but why would a dealer accept a knife like that, put in in stock, and sell it? Doesn't the dealer bear some responsibility for checking to make sure the product they're selling is in good working order?
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I'd think that requiring a vendor to open every knife box (or blister pack ;)) to check for proper function is a little bit much. They should have some expectation or guarantee that the manufacturer has done their part with their QC/QA and IQA to insure that the product they ship meets certain quality standards.
 
J_Curd said:
It is the manufacturer's responsibility to ensure that the products they design, produce, and ship are up to their customer standards. The dealer is just a middleman.

Show me a dealer who opens every knife that he stocks and does a secondary QC check, and I will show you a pink elephant. That is an unrealistic expectation 3G.
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I agree completely J_Curd. Could you see your auto parts supplier opening every box of brake pads or spark plugs to check for proper function? Or your grocery store checking every can of Campbell's Soup? :eek:
 
J_Curd said:
It is the manufacturer's responsibility to ensure that the products they design, produce, and ship are up to their customer standards. The dealer is just a middleman.

Show me a dealer who opens every knife that he stocks and does a secondary QC check, and I will show you a pink elephant. That is an unrealistic expectation 3G.
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So, are you saying that dealers have absolutely no responsibilty whatsoever to assure the quality of the items they sell?:confused:
 
im a huge spyderco advocate but i totally disagree with moonwilson. the linerlock does not bother me one bit as ive had many linerlocks that engage 90% and function as perfectly as a 15%. however, that grind is terrible. if theyre out of stock and can not get you a new one that stinks, but just send it in and get your money back.
 
Facts aren't "big words". They are just facts.

3Guardsmen said:
Perhaps, one of these days, you'll arive at the same conclusion.:)
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Don't patronize me. That won't go over well. Let's not politicize this. I have a FS ZDP Endura in my pocket right now, it's been there for a month, and it's one fine blade.

You know that Sal has stepped in to ensure customer satisfaction on many occasions where his staff has/had turned forum members away without resolving their issue. That isn't blasting, that's fact. I can post links to all of the threads if you really want a list for everyone to review in this thread, but I think that's rather lackluster eh?

So for a customer to have to appeal to the owner (read: publicly complain) to get warranty resolution demonstrates that the average customer (read: non-forumite) either doesn't get the service that Sal would personally deliver, or they only resolve issues when the customer is willing to cast a bad light on their experience.
 
PG5768 said:
I'd think that requiring a vendor to open every knife box (or blister pack ;)) to check for proper function is a little bit much. They should have some expectation or guarantee that the manufacturer has done their part with their QC/QA and IQA to insure that the product they ship meets certain quality standards.
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I agree with that, except for the fact that we're not talking about soup or auto parts here. We're talking about a high end, limited production, pocket knife, not some blister packed, five dollar, gas station folder. I'm quite sure dealers dislike returns just as much as manufacturers, yet some of them (dealers), like A. G. Russell, have the most outstanding return policies around. I doubt they'd be able to have such excellent return policies if they didn't at least check a few of their higher end pieces as they arrived.
 
3Guardsmen said:
So, are you saying that dealers have absolutely no responsibilty whatsoever to assure the quality of the items they sell?:confused:
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I believe I addressed who should be responsible for the quality of the item earlier. The dealer is responsible for the facilitation and delivery of a transaction, and yes, if needed they might intervene to facilitate customer satisfaction, but no they are not RESPONSIBLE for proper product quality. They can't do QC for the products they offer, nor is it their role in the supply chain. That's common business knowledge.

Customer service is disparate from product guarantee.
 
3Guardsmen said:
Those are pretty big words to level against Spyderco. Can you please provide some data to back them up, or are you just blasting Spyderco for the sake of fanboyism? I've come to realize that a person doesn't need to be strictly a "Spyderco" or "Kershaw" person, as both companies have their advantages. Perhaps, one of these days, you'll arrive at the same conclusion.:)
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If what the OP says is correct, I don't think its a fanboy issue at all. (I could be biased, though.:D) I think its more an issue of how a company treats its customers. An end user with a legitimate problem shouldn't have to come on a public forum to seek help from the company owner to deal with a warranty issue after first being shot down by CS staff.
 
3Guardsmen said:
I agree with that, except for the fact that we're not talking about soup or auto parts here. We're talking about a high end, limited production, pocket knife, not some blister packed, five dollar, gas station folder. I'm quite sure dealers dislike returns just as much as manufacturers, yet some of them (dealers), like A. G. Russell, have the most outstanding return policies around. I doubt they'd be able to have such excellent return policies if they didn't at least check a few of their higher end pieces as they arrived.
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True, these are higher end products than cans of soup or most brake pads. Not sure if checking knives before selling them or applying pressure on the manufacturer if there are too many returns is the business model that someone of A.G. Russell's stature would use. I expect that if most vendors have to eat too many returns they stop carrying that particular brand.
 
3Guardsmen said:
I doubt they'd be able to have such excellent return policies if they didn't at least check a few of their higher end pieces as they arrived.
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I'm confident that's not how it works. In business, dealers get contractual agreements that if they need to take a legitimate return, the manufacturer will support the dealer with a replacement or credit. Sure, they initially review the product quality before signing said agreement when considering a brand, but they don't QC a sample of each product as part of their stocking procedure.
 
J_Curd said:
Facts aren't "big words". They are just facts.

Don't patronize me. That won't go over well. Let's not politicize this. I have a FS ZDP Endura in my pocket right now, it's been there for a month, and it's one fine blade.

You know that Sal has stepped in to ensure customer satisfaction on many occasions where his staff has/had turned forum members away without resolving their issue. That isn't blasting, that's fact. I can post links to all of the threads if you really want a list for everyone to review in this thread, but I think that's rather lackluster eh?

So for a customer to have to appeal to the owner (read: publicly complain) to get warranty resolution demonstrates that the average customer (read: non-forumite) either doesn't get the service that Sal would personally deliver, or they only resolve issues when the customer is willing to cast a bad light on their experience.
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I agree with you on almost all points, with the only exception being that you are basing your statement about Spyderco's warranty staff on posts on these very forums. Have you any idea how many warranty issues are resolved off of these forums? What we see here is only a very, very small part of the total equation, but if you feel confident making broad sweeping staements about a company's warranty staff based solely on forum posts, who am I to stand in your way.
 
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