Okay, all you Spyderco fans can come to the rescue of Sal etal and that's fine.
I debated over the last four days whether or not to report this but I MUST! This is the crappiest service I've ever received not only from a knife company but ANY company!
Let me say, I'm no "newbie" here as I've been a member of BF since the beginning. I've never returned anything to Spyderco or ANYONE else until this. I did however ask Kershaw awhile back for a thumb stud and they sent me one that actually worked!
Okay, here goes. I purchased a Micro Dyad from the sprint run and wasn't satisfied with the bone scales and the sharpness of the blades weren't up to snuff. I reported this in a thread about the Micro Dyad and Sal personally said to return it to his attention and he would take care of it.
I also had a large Dyad that had some buggered scale screws and a worn clip. I purchased this knife from a well respected member here on BF about 10years ago, and I couldn't figure out why he had taken this great knife apart!
I had previously e-mailed Spyderco about the Dyad's scale screws and received an e-mail that they were sending me some "used" screws for the clip! Man, talk about non-communication! Of course, the screws did not fit the scales or the clip! Thanks for the screws though but too bad they couldn't be used on a Spyderco knife or ANY knife for that matter! I still thanked them for trying!
Fast forward: I sent the Micro Dyad along with the large Dyad back to Spyderco and to Sal's attention. I asked Sal if he could send me another Micro Dyad or at least sharpen the one I sent back. I also asked if he would replace the scale screws and the clip, (I sent it with the clip removed), on the Dyad and PLEASE resharpen the blades. I was fully prepared for paying for this work.
About six weeks later, I receive a package at my post office. I open it and it's a Micro Dyad and the large Dyad with a hand written note that tells me the Micro Dyad was "hand picked" by Sal and the large Dyad was being returned as Spyderco didn't have clip or scale screws.
Here's the kicker! The Micro Dyad that "Sal" "personally" picked out, was somewhat sharper than the one I sent back but had some dings that were worse than the one I sent back. Also, the Dyad was returned unsharpened and beyond that, two of the clip screw holes were STRIPPED!
Yes, that's correct. I sent a Spyderco knife back to the Spyderco factory for sharpening and scale and clip replacement and they send me back a knife with NO sharpening done, NO scale screw replacement, NO clip and last but not least, TWO CLIP SCREW HOLES TOTALLY STRIPPED!
That's right folks!
I'm not calling Spyderco on the phone or trusting Sal again or worrying about what you guys will think about this. I'm saying that this experience soured me forever on Spyderco knives!
By the way, no matter how strenuous you guys slam me, I'm stating facts that needed to be recorded here!
I debated over the last four days whether or not to report this but I MUST! This is the crappiest service I've ever received not only from a knife company but ANY company!
Let me say, I'm no "newbie" here as I've been a member of BF since the beginning. I've never returned anything to Spyderco or ANYONE else until this. I did however ask Kershaw awhile back for a thumb stud and they sent me one that actually worked!
Okay, here goes. I purchased a Micro Dyad from the sprint run and wasn't satisfied with the bone scales and the sharpness of the blades weren't up to snuff. I reported this in a thread about the Micro Dyad and Sal personally said to return it to his attention and he would take care of it.
I also had a large Dyad that had some buggered scale screws and a worn clip. I purchased this knife from a well respected member here on BF about 10years ago, and I couldn't figure out why he had taken this great knife apart!
I had previously e-mailed Spyderco about the Dyad's scale screws and received an e-mail that they were sending me some "used" screws for the clip! Man, talk about non-communication! Of course, the screws did not fit the scales or the clip! Thanks for the screws though but too bad they couldn't be used on a Spyderco knife or ANY knife for that matter! I still thanked them for trying!
Fast forward: I sent the Micro Dyad along with the large Dyad back to Spyderco and to Sal's attention. I asked Sal if he could send me another Micro Dyad or at least sharpen the one I sent back. I also asked if he would replace the scale screws and the clip, (I sent it with the clip removed), on the Dyad and PLEASE resharpen the blades. I was fully prepared for paying for this work.
About six weeks later, I receive a package at my post office. I open it and it's a Micro Dyad and the large Dyad with a hand written note that tells me the Micro Dyad was "hand picked" by Sal and the large Dyad was being returned as Spyderco didn't have clip or scale screws.
Here's the kicker! The Micro Dyad that "Sal" "personally" picked out, was somewhat sharper than the one I sent back but had some dings that were worse than the one I sent back. Also, the Dyad was returned unsharpened and beyond that, two of the clip screw holes were STRIPPED!
Yes, that's correct. I sent a Spyderco knife back to the Spyderco factory for sharpening and scale and clip replacement and they send me back a knife with NO sharpening done, NO scale screw replacement, NO clip and last but not least, TWO CLIP SCREW HOLES TOTALLY STRIPPED!
That's right folks!
I'm not calling Spyderco on the phone or trusting Sal again or worrying about what you guys will think about this. I'm saying that this experience soured me forever on Spyderco knives!
By the way, no matter how strenuous you guys slam me, I'm stating facts that needed to be recorded here!
.
