Spyderco Service Is Non Existant!

Funny how guys with very few posts or experience here on BF have all the answers and condemnations to my first experience on sending in knives for Spyderco service. And that's from my buying Spydercos since 1985 and being on this forum since the beginning! Look at my profile. I'm not a rookie here like those that condemn me ARE!

READ MY THREAD; don't try to "text message" my post here! I sent the large Dyad back with the Micro Dyad and didn't get ANY service that I'm aware of. I was fully prepared to pay for any services granted.

I still like Spyderco knives and have many but was reporting on what happened to ME. I didn't know that 10 year old knives couldn't be sent back for repair at MY cost and then sent back with stripped clip screw holes and nothing else done! Sorry to irk all you young devotees!

YES, the clip holes were stripped by somebody at Spyderco and if you don't believe it, so be it! I'm glad some of you have had great experiences with Spyderco modern knives or another knife service but if ever the time comes you don't, be AFRAID, VERY AFRAID to report it!!!

You know, that really sucks and so do you that don't believe this thread!
 
My one and only experience w/ their CS had mixed results. I stripped out both pivot screws on my Spyderfly and e-mailed them about buying some replacements-no freebies since it was my fault. I got a prompt e-mail saying they would have to look and see if they had any, and they would e-mail me back.

After a few months went by, I sent them a follow up e-mail and got no reply at all. Luckily for me a member here had some laying around and sent them to me. Maybe they should give him a job.

Either way I am still a satisfied customer and won't hesitate to buy more Spydercos. I only have 5 but hey its a start.
 
Gene said:
Funny how guys with very few posts or experience here on BF have all the answers and condemnations to my first experience on sending in knives for Spyderco service. And that's from my buying Spydercos since 1985 and being on this forum since the beginning! Look at my profile. I'm not a rookie here like those that condemn me ARE!

You know, that really sucks and so do you that don't believe this thread!
Click to expand...
Too funny for words. I bet that because I'm in almost total agreement with Mr. Barnes, you'll write me off as one of the "Spyderco fanboys" and say I'm picking on you.

Frankly Gene, I think the real problem is that you are letting your jealousy , bruised ego, and delicate feelings show a bit too much. From the Micro-Dyad thread:

Gene said:
I was always amazed that Sal didn't award Dexter or myself a commemorative Military or whatever like he's done with so many of you guys that have done nothing but post tons of stuff over and over that you like his knives!
Click to expand...
:rolleyes:

Paul
bar_02.gif

My Personal Website - - - - - A Beginners Guide to Spyderco Collecting - - - - - Kiwimania
Dead horses beaten, sacred cows tipped, chimeras hunted when time permits.
Spyderco Collector # 043 - - WTC # 1458 - 1504 - 1508 - Never Forget, Never Forgive!
It's easy to grin when your ship comes in and good fortune and fame are your lot, but the man worthwhile is the man who can smile with his shorts twsited up in a knot. - Morey Amsterdam
 
The Deacon said:
Too funny for words. I bet that because I'm in almost total agreement with Mr. Barnes, you'll write me off as one of the "Spyderco fanboys" and say I'm picking on you.

Frankly Gene, I think the real problem is that you are letting your jealousy , bruised ego, and delicate feelings show a bit too much. From the Micro-Dyad thread:

:rolleyes:

Paul
Click to expand...

I'll have to be in agreement here. I was at least sympathetic for his experience until he pulled the age and registration date crap as some sort of justification for his comments. Frankly, I'm getting really tired of that crap on these forums, and lose all respect for a member when they go that route.

Dan Barnes made some legitimate points about his complaints, and rather than address them he rattles off some completely irrelevant garbage about age and forum experience. That's a total fallacy and proves nothing.
 
Sorry my post count does not meet with your approval Gene. :rolleyes: As with Spyderco's CS, you might be making assumptions based on misinterpretations of limited evidence. You have no clue how long I have been interested in knives, how long I've been a Spyderco owner, or how much time I've spent on this and other forums. You might feel like a total ass if you learned the truth. Then again, probably not, given your belief in the perfect logic of your own position and your talent for demonizing anyone who questions it.

FWIW, I did read your initial post, you apparently did not read mine. I did not say you expected the service to be free, only that, by your own admission, you were already aware from prior correspondence that Spyderco did not have the parts to fix it.
 
Gene said:
Funny how guys with very few posts.......... Look at my profile. I'm not a rookie here like those that condemn me ARE!..........
Click to expand...

The number of posts and the time you have been a member don't mean nothing. There seems to be a pattern developing with Spyderco's customer service and perhaps you can't see it through your Sal Glesser glasses.
 
Honestly,
I think what disturbs me most is that a person can't reasonably voice their concern without a HUGE backlash, condescending accusations, and a general melee of negativity.
I have had nothing but excellent experience with Spyderco, Benchmade, Kershaw and Case. Is it still possible, putting all emotions aside, that occasionally a person has a bad experience with one of the aforementioned?
Additionally, if a person DOES have a bad experience, does it invalidate hundreds of other good experiences?
At base, I get the feeling that folks somehow feel they have to stand up for or justify their loyalty when faced with counter-factuals, regardless if they are statistical outliers or not.

Granted, there have been several people on here whose sole goal seems to have been to troll or flame. Those people deserve whatever negativity they draw. However, there should be present the ability to voice concerns without immature and unreasonable responses.

Perhaps I am idealistic. personally, I love spyderco, bm, kershaw and several others and will judge their products on a personal basis.

Best,
Brett
 
Gene said:
I still like Spyderco knives and have many but was reporting on what happened to ME. I didn't know that 10 year old knives couldn't be sent back for repair at MY cost and then sent back with stripped clip screw holes and nothing else done! Sorry to irk all you young devotees!

You know, that really sucks and so do you that don't believe this thread!
Click to expand...

I'm pretty hard on Spyderco sometimes too, but I'm still a CC member and plan to continue. Gene, what I think people took so much offense to is the general flamboyance and hotheadedness about your negative experience. I'm not sure I would have felt any different had it happened to me. I suggest maybe you need to work on your delivery a little. You can't start too soon, even with all the forum miles on ya'. :D
 
If I came across crass in my above posts I apologize but I was very disappointed in what happened with my experience and frankly, pretty angry. I'm still amazed though that one cannot post a bad experience without all this controversy.

Some of my comments were stated in anger and possibly rude. For that I apologize again. I don't like being attacked as any of you would but comments to me of being "jealous", "bruised ego" and "delicate feelings" may be as out of line as some of the comments I made. I will however admit to mild jealousy with my comment on the Military as Dexter Ford and I did help promote that model extensively. :)

"Fanboys" will always exist with any product whether it's knives or whatever. I would think though that they would want to hear about someone airing a complaint so that the company might take notice.

I will never be intimidated by anyone for giving my views but I must learn to do it without condemnation of others even when they condemn you for doing it. I'm no saint and have tons of faults but some of you gents need to calm down as I should have when I started this thread.

As stated earlier, Spyderco has always been my favorite knife company and I've always loved their knives!

Thank you Brett for your post and bottom line is, if a person has a legitimate bad experience, there should be room for that to be expressed here without fear of retribution. On the flip side, one should make an effort to express satisfaction when one receives it and that I have done many times.
 
Every company will have a shortfall in their customer service at times. I personally cannot think of any company that is perfect.

I would be very disappointed in having this same situation happen to me and I can understand your dissatisfaction.

However, I think that making a blanket statement that "Spyderco Service Is Non Existant" is shortsighted. I cannot understand how this one situation with two knives that you sent in at the same time would form the basis of that statement.

It could be that someone in their service or warranty department did not follow up in the desired manner and then shipped the knives back to you. I do not know. To condemn the company's customer service based on one episode would be unfortunate, at best-in my opinion.

I think that problems should be aired to allow a company to correct any problems that they might have in their operation, but your attack on the entire customer service reputation is not going to benefit you personally or the company.
 
Gene,

I can appreciate and understand your frustration. I live very close to the Spyderco factory/outlet in Golden and would be happy to intercede on your behalf in the interest of helping you resolve your issues. I'm not an employee but do alot of business with the outlet and might be able to help resolve this issue with some personal one on one with the Spyderco folks. I could certainly save you some time and expense with your communications. If you'd be interested in having me give it a try then just e-mail me and we'll get the ball rolling here locally. I'm confident that what may have happened is something simple and unfortunate.


Let me know what I can do to help.

native_justice@comcast.net

NJ
 
That is the definition of productive. Very nice man, very nice.

Good luck and I hope all works out well.

Brett


Native Justice said:
Gene,

I can appreciate and understand your frustration. I live very close to the Spyderco factory/outlet in Golden and would be happy to intercede on your behalf in the interest of helping you resolve your issues. I'm not an employee but do alot of business with the outlet and might be able to help resolve this issue with some personal one on one with the Spyderco folks. I could certainly save you some time and expense with your communications. If you'd be interested in having me give it a try then just e-mail me and we'll get the ball rolling here locally. I'm confident that what may have happened is something simple and unfortunate.


Let me know what I can do to help.

native_justice@comcast.net

NJ
Click to expand...
 
Native Justice said:
Gene,

I can appreciate and understand your frustration. I live very close to the Spyderco factory/outlet in Golden and would be happy to intercede on your behalf in the interest of helping you resolve your issues. I'm not an employee but do alot of business with the outlet and might be able to help resolve this issue with some personal one on one with the Spyderco folks. I could certainly save you some time and expense with your communications. If you'd be interested in having me give it a try then just e-mail me and we'll get the ball rolling here locally. I'm confident that what may have happened is something simple and unfortunate.


Let me know what I can do to help.

native_justice@comcast.net

NJ
Click to expand...

Way to go NJ, that's mighty thoughtful of you! :thumbup:
 
To chime in.
I've used the outlet in Golden,CO to send in a knife for custom sharpening,no charge,no problem.
 
I'm sorry for your lousy experience.

We'll just have to disagree.

I've had excellent service ... and plenty of it, from Colorado. Everyone trusts their own experience first. :)

Back when I first came on Active Duty (around the time of the dinosaurs), Uncle Sam messed up the paperwork ... and 'couldn't' pay me for 6 months. A lousy first impression and unbelievably lousy 'customer service.' Almost 30 years later, I finally mustered out...

Sometimes your first impressions and your first experiences are just aberrations -- and things work out, in the end.
 
Hi Gene,

Sounds like you were pretty miffed. Sorry I didn't get here sooner, been travelling. You need to try to avoid such anger, not good for your health.

"Non existent" is unfair. There were four people involved in trying to serve your needs. We may be "stoopid and incompotent", but we do exist.

On the micro Dyad. I checked your knife quite carefully. I thought it was a damn fine piece. I carry and use it daily.

I went through many to try to find a "perfect" one, but obviously you found much fault with it. At this point, I would sugget you sell it and purchase another company's small twin blade locker that will please you. I think that your expectations are beyond our abilities.

On the big Dyad, it was used knife that had been taken apart and had parts missing. We did a small run 10 years ago. Not much we can do for you without putting a custom maker on it and charging $300 - $400 to rebuild the piece. Not what we do. I'm sure you can find someone to resell it to. Maybe someone like STR can rebuild it for you at a more reasonable rate that our custom shop rate.

All in all, I'm sorry you had a bad experience. May the gods in Mt Shasta bring you better in the future.

sal
 
god, we love you Sal.

I have never read a post of yours that didn't make me ashamed for the nitwit being a wanker.

It's just one more reason I have purchased Spydercos for 15 years and will continue to do so. Are you perfect? Nope. But you try at every turn.

Best,
Brett
 
You must log in or register to reply here.
Back
Top