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Spyderco Warranty Practices
- Thread starter Lars3585
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A screw can also be loose, then when tightened, it can strip. I really don't want to argue with you on the matter.
As far as Spyderco goes, I could care less about them at this point. The responses I got from the other companies helped me form my decisions as to which knives I will purchase in the future. When it comes to Spyderco, I cast my vote with the all mighty dollar. They will not receive anymore of my hard earned money - end of story.
I've emailed Spyderco about a screw I stripped due to my own carelessness, they sent me 2 replacements. This was a 100$ DISCONTINUED Seki made model.
They basically supply spare parts if they can to any model for free with the exception of the Delica/Endura. I think the reason is that people have screwed around with those knives so much that they are forced to offer a spare part kit, which reflects on their policy, meaning if you screw up your Endura/Delica, you just buy the kit.
They basically supply spare parts if they can to any model for free with the exception of the Delica/Endura. I think the reason is that people have screwed around with those knives so much that they are forced to offer a spare part kit, which reflects on their policy, meaning if you screw up your Endura/Delica, you just buy the kit.
I'm surprised at the treatment that the OP got -- though I believe his story and understand his frustration. What I don't really understand is why Spyderco -- even though it might not stock a particular screw for a knife made overseas -- could not have provided information about the exact size screw the OP would need to get from a hardware store or online knife parts supplier. Are they not a standard size of some kind? (I don't know the answer to that. Maybe they are not, though it sounds economically inefficient to use a custom-sized screw.)
I did call Spyderco back and the woman in the repair dept. said that the only work-around fix she could offer was to send me some Delica screws, and told me that they would fit the threading but the heads to the screws were different and would cause them to stick out on the handle a bit more than the standard Endura handle screws.
I like Spyderco knives a lot. While I have 39 of them currently, I do plan to buy more. That being said, I feel that the woman in charge of the warranty dept. does not exactly encourage customers to follow through with solving issues. I called after receiving my second ZDP Stretch with visible pitting, and she just said that the blades sometimes sit in Japan, during humid conditions. I felt like she was unwilling to help further, so I did not press the issue. I put the knive on my buffer, and gave it a nice bright finish, melting the pitted holes, to better blend in. Now I have a great ZDP Streatch user, that is more resistent to corrosion, because of the finer polish.
Even better, the pivot.
The point really is, if you do enough searching, you will find filth like this from pretty much any manufacturer. Generally Spyderco and other manufacturers have treated me nicely. Sometimes one might approach them with an attitude you don't realize yourself and they don't come off as helpfull as you'd like. I've always believed that the nicer you treat a CS rep, the nicer they will treat you.
It's a pity cases like this come up every now and then but there is no such thing as a perfect record.
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Dan, I was about to respond with florid sarcasm, but thought better of it and will respond more plainly. You have posted responses from knife companies to a hypothetical problem and how they would handle the problem if it presented itself. How would you expect them to respond to an unsolicited query of this nature?
A response to this post by Spyderco would be welcome in this matter, otherwise it's a case of he said/she said. If this is indeed an attempt to give a "heads up" to other members I applaud the effort, but I wouldn't want to prejudge Spyderco without better evidence.
A response to this post by Spyderco would be welcome in this matter, otherwise it's a case of he said/she said. If this is indeed an attempt to give a "heads up" to other members I applaud the effort, but I wouldn't want to prejudge Spyderco without better evidence.
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I am very familiar with Creepo. He is a very humble individual and if I had to guess, his approach was very polite.
See that is the kind of response that you wanted with this thread.
Well, on one of my PM2s I was loosening and then tightening the screws to center the blade and one of the handle screws got stripped. I use only quality Wiha Torx drivers. I read their warranty including disassembly voiding the warranty part. I did not disassemble. Anyway, I mailed the PM2 in and they received it on Aug. 15th. So, it'll be interesting to see what happens. So far it has cost me shipping to them but I'm okay with that. I figure at worst they'll call me and say we need to charge you x amount of dollars to fix it. So, we'll see. If I flip my Domino too much the blade goes a little off center but adjusting the pivot screws takes care of it. Spydercos are pretty trouble-free and cleaning (soap, water, hair dryer, air gun, lube), sharpening and adjusting screws are usually the extent of my work on them.
Many companies including KAI send out screws and clips for the asking for free.
When my Benchmade 707 had the pivot drop out and was lost I sent it back and they did not charge me anything. Additionally, they cleaned, sharpened, etc.
When my Wilson Combat Eagle had the blade slightly off center and the flipper not optimal I sent it back and they hand-picked one that was perfect and it is indeed perfect. I'm doing the same now with my A.G. Russell Gentleman's Frame Lock and they said they'll pick one that has those two issues addressed.
I don't begrudge the OP for posting but I wish he had pursued this matter further with Spyderco before posting.
There does seem to be a recurring issue with the availability of parts for older discontinued models of not just Spydercos. Perhaps one can retire on old knife and / or not be so annoyed when it can't be fixed any more.
Many companies including KAI send out screws and clips for the asking for free.
When my Benchmade 707 had the pivot drop out and was lost I sent it back and they did not charge me anything. Additionally, they cleaned, sharpened, etc.
When my Wilson Combat Eagle had the blade slightly off center and the flipper not optimal I sent it back and they hand-picked one that was perfect and it is indeed perfect. I'm doing the same now with my A.G. Russell Gentleman's Frame Lock and they said they'll pick one that has those two issues addressed.
I don't begrudge the OP for posting but I wish he had pursued this matter further with Spyderco before posting.
There does seem to be a recurring issue with the availability of parts for older discontinued models of not just Spydercos. Perhaps one can retire on old knife and / or not be so annoyed when it can't be fixed any more.
If the insinuation here is that I was rude, I can assure you that I was not. After having worked in the restaurant business for 10 years, customer service was a large part of my job. So I understand the old adage, "you attract more flies with honey than vinegar."
And actually no. Me being angered by the situation did motivate me to take the time to e-mail the manufacturers and make this thread, however, the point to this thread is to put my experience out there so others can see what I had to deal with. So my motivation is not to dig spyderco, but rather to share my experience with the people. Does this make sense?
And the way I see it; if it takes a customer posting a thread such as this to get a company like spyderco to start caring more about their customer service, then so be it!
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Have you thought about modifying the OP and posting it in the Spyderco subforum? Sal sees all in that arena, and it may work out for you.
This reminds me of the Kershaw mess a few months back. Unfortunately, ONE person can sour a company's reputation. If the person you contacted at Spyderco was new or had a bad day they'll follow the letter of the law, rather than be fluid and do what's right.
This reminds me of the Kershaw mess a few months back. Unfortunately, ONE person can sour a company's reputation. If the person you contacted at Spyderco was new or had a bad day they'll follow the letter of the law, rather than be fluid and do what's right.
May be little off topic.
Just wondering why do you tighten frame screws? I never felt that I need to do this, except when I took a knife apart to change scales, which was eight month ago. I carry this particular knife every day after I assembled it. Didn't tighten screws yet.
In response to your quote. I use Craftsman Torx drivers, and I was also aware of their disassembly voiding the warranty part. I also DID NOT disassemble my knife.
Also, the knife in question is still produced. It is their Endura 4 Saber Grind Straight Edge Knife.
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