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Spyderco Warranty Practices
- Thread starter Lars3585
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Actually, surprisingly enough, I often receive new knives and some of the frame screws will not be tightened down all the way. So as a rule of thumb, when I occasionally check to make sure the pocket clip screws are secure, I also do the same with the frame screws.
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I emailed Spyderco 6 months or so ago because I stripped a pivot screw on my PM2. I was sent an ENTIRE set of screws, a calender, and a 2012 product catalog... I do however think it is a little ridiculous that they wouldn't send you a couple screws. I've asked for pocket clips and screws from Benchmade, Kershaw, SOG, Gerber, and CRKT. And they sent them to me; no questions or fight.
I have a few spare Endura screws I can send you left over from a project. Email me if you want them.
I have a few spare Endura screws I can send you left over from a project. Email me if you want them.
LOL if we spoke to the same person at spyderco, then I sure must have gotten them on a bad day, or you sure got them on a good one! that is too funny!
Thank you very much for offering me frame screws. Since this mess however, the vendor I purchased the knife from offered to take the knife back and replace it with a new one and deal with spyderco themselves.
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Your post seems pretty sensationalized. Why did you feel the need to email every manufacturer you could think of?
This thread belongs in the feedback forum.
He was trying to prove a point that other manufactures would send him a screw, and or fix in for him... I back that with similar experience.
Your post seems pretty sensationalized. Why did you feel the need to email every manufacturer you could think of?
This thread belongs in the feedback forum.
Quite simple actually. I wanted to find out where other manufacturers would stand on the issue so I would have some basis of comparison as to whether Spyderco was treating me unfairly, or if this sort of practice was standard amongst most knife manufacturers.
After receiving the manufacturers responses, that is what lead me to realize I was just receiving poor treatment from spyderco.
Yep, it was moved a couple minutes before I posted my response, while I was still typing it out
Lars, it sucks that they couldn't give you a replacement, but to be fair taking the knife apart can void the warranty, and messing with the handle screws could be considered taking it apart. How can they be sure you just tried to tighten the screw, and didn't actually take the knife apart? Of course that begs the question, why make them with screws at all (as opposed to the old pinned construction) if they aren't going to warranty it? But that's for another thread. And their answer seems fair enough, they don't stock the screws so how are they going to send you something they don't have? I suggest you find a suitable replacement screw for 5 cents at Ace Hardware or something and just be done with it. Just seems like a lot of hub-bub over a small part that they couldn't send to you because they don't have it. Good luck.
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I hope you understand the responses from the other manufacturers means nothing at all.
No customer service representative will respond to a theoretical scenario with anything but the most grandiose promises.
Promises of service and actual experiences can be very different and I would only rely on experiences.
Did you strip the threads or the head?
Was it Spyderco's fault that the OP overtightened the screw and caused it to strip?....No.
Does the screw stripping constitute a warranty claim for manufacturing defect?....No
Should any manufacturer replace screws for discontinued models or models made offshore that it doesn't normally carry spare parts for?....No.
Does the screw stripping constitute a warranty claim for manufacturing defect?....No
Should any manufacturer replace screws for discontinued models or models made offshore that it doesn't normally carry spare parts for?....No.
Who is assuming the user stripped the screw? That is ludicrous to assume user error, cause I got a Kershaw G10Tyrade (limited to something like 800 pieces) that arrived with one screw that would turn all day long. I never took the knife apart but I did take the appropriate sized torx driver to the screws like I do with every new knife to check for fastener tightness. Guess what, Kershaw said, "send it in and we'll send you a replacement knife". THAT, is customer service.
Which do you think is more common, a user stripping a screw or a factory worker stripping a screw?
Spyderco uses Chicago screws on the Delica/Endura/Stretch and they are much more resilient than most other types of knife construction.
The Sebenza uses Chicago screws for good reason.
Yep, it was moved a couple minutes before I posted my response, while I was still typing it out
Lars, it sucks that they couldn't give you a replacement, but to be fair taking the knife apart can void the warranty, and messing with the handle screws could be considered taking it apart. How can they be sure you just tried to tighten the screw, and didn't actually take the knife apart? Of course that begs the question, why make them with screws at all (as opposed to the old pinned construction) if they aren't going to warranty it? But that's for another thread. And their answer seems fair enough, they don't stock the screws so how are they going to send you something they don't have? I suggest you find a suitable replacement screw for 5 cents at Ace Hardware or something and just be done with it. Just seems like a lot of hub-bub over a small part that they couldn't send to you because they don't have it. Good luck.
Like I stated earlier. I am aware of their warranty policy, and I was not taking the knife apart. Regardless, a stripped screw alone is not sufficient enough evidence to accuse someone of taking apart a knife. Like I said, screws can become loose, and being a screw, they are made to be tightened.
And yes, I could probably go to a hardware store with enough searching and eventually find a suitable (enough) replacement screw. The point is that the customer should not have to resort to that in the first place. A knife company should be able to repair their own products, and if they can't due to an issue on the manufacturers end, then they should replace the product. That is only fair.
Still, there is no reason anybody ought to assume user error. It can and does happen, the fasteners are hand tightened before they go on their merry way. There is the opportunity for error right there. I get brand loyalty, I have my favorites, but assuming makes an ass out of U and ME.
Yep, it was moved a couple minutes before I posted my response, while I was still typing it out
Lars, it sucks that they couldn't give you a replacement, but to be fair taking the knife apart can void the warranty, and messing with the handle screws could be considered taking it apart. How can they be sure you just tried to tighten the screw, and didn't actually take the knife apart? Of course that begs the question, why make them with screws at all (as opposed to the old pinned construction) if they aren't going to warranty it? But that's for another thread. And their answer seems fair enough, they don't stock the screws so how are they going to send you something they don't have? I suggest you find a suitable replacement screw for 5 cents at Ace Hardware or something and just be done with it. Just seems like a lot of hub-bub over a small part that they couldn't send to you because they don't have it. Good luck.
Like I stated earlier. I am aware of their warranty policy, and I was not taking the knife apart. Regardless, a stripped screw alone is not sufficient enough evidence to accuse someone of taking apart a knife. Like I said, screws can become loose, and being a screw, they are made to be tightened.
And yes, I could probably go to a hardware store with enough searching and eventually find a suitable (enough) replacement screw. The point is that the customer should not have to resort to that in the first place. A knife company should be able to repair their own products, and if they can't due to an issue on the manufacturers end, then they should replace the product. That is only fair.
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