Spyderco warranty ?

J

John_94

Joined
Apr 27, 2020
Messages
81
I sent my shaman in two weeks ago, they haven’t informed me that they received it and I’m not sure how to figure out whether they have it or not or if they shipped it back. I called and was told that they only let me know when they ship it back to me..but I feel like it’s been kind of a long time. Anyone know something about this that I don’t?
 
John_94 said:
I sent my shaman in two weeks ago, they haven’t informed me that they received it and I’m not sure how to figure out whether they have it or not or if they shipped it back. I called and was told that they only let me know when they ship it back to me..but I feel like it’s been kind of a long time. Anyone know something about this that I don’t?
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Yes, it's called patience.
 
Yes. I know that your definition of a long time is different than mine. Two weeks is not a long time, especially with the pandemic still playing havoc with every aspect of the process. Did you send it with tracking? That will tell you if they received it and when. As slow as shipping services have been lately, they may have gotten it Friday afternoon and not had a chance to look at it yet.
 
John_94 said:
Always shocks me how people can be condescending when just asking a question.
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You already said they answered your question.

"I’m not sure how to figure out whether they have it or not or if they shipped it back. I called and was told that they only let me know when they ship it back to me."

How are you not sure? They told you.
 
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John_94 said:
Always shocks me how people can be condescending when just asking a question.
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No condescension. Two weeks during a pandemic is nothing. The knife should have been sent in with tracking. You called and Spyderco gave you a reasonable response. Patience is a virtue!
 
Two weeks are nothing even without the pandemic. I used CRK's warranty once, which is regarded as top notch by many people, and it took eight full weeks.
 
Last I heard, there were only 2 ppl working in Spyderco's repair shop and, when I spoke w/Sal briefly here about their poor IMO communication "skills," I was told that the time it would take to communicate "better" would take too much time; time that would be better spent doing the work that needed to be done.

This was not an entirely satisfactory reponse to me but it is what it is. So, I'd just recommend "patience" as has already been suggested. They will deal w/it in due course but you may or may not be happy w/the result.

Personally, I have had mixed results w/work done on the 2 knives that I sent in to Spyderco for repair:

1) A vintage Endura of no collectible value that I sent in was re-sharpened well (albeit 1/16" shorter which was unavoidable given the prior tip damage) but they did NOT remove the minor spot on the blade (not sure it it was due to corrosion or not) that I asked to be removed w/o any explanation whatsoever. If it really mattered, I would send the Endura to a custom grinder to remove the spot but it's not worth the time/$ to do that on an old Endura user.

2) The Starmate that I send in to remove a "defective" grinding mark was returned untouched w/the "explanation" that they couldn't do anything about it. Fortunately, for me, the seller agreed to refund my purchase price when Spyderco said they couldn't do anything to fix the problem. So, I just bought another Starmate instead.
 
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Squeaky wheel gets the grease. If you aren’t satisfied, call them frequently until you reach a person or hear back.

Before the pandemic it was usually a 2 week to 1 month process. Hopefully you included a little note with your contact info in the box.
 
sgt1372 said:
Last I heard, there were only 2 ppl working in Spyderco's repair shop and, when I spoke w/Sal briefly here about their poor IMO communication "skills," I was told that the time it would take to communicate "better" would take too much time; time that would be better spent doing the work that needed to be done.

This was not an entirely satisfactory reponse to me but it is what it is. So, I'd just recommend "patience" as has already been suggested. They will deal w/it in due course but you may or may not be happy w/the result.

Personally, I have had mixed results w/work done on the 2 knives that I sent in to Spyderco for repair:

1) A vintage Endura of no collectible value that I sent in was re-sharpened well (albeit 1/16" shorter which was unavoidable given the prior tip damage) but they did NOT remove the minor spot on the blade (not sure it it was due to corrosion or not) that I asked to be removed w/o any explanation whatsoever. If it really mattered, I would send the Endura to a custom grinder to remove the spot but it's not worth the time/$ to do that on an old Endura user.

2) The Starmate that I send in to remove a "defective" mark was returned untouched w/the "explanation" that they couldn't do anything about it. Fortunately, for me, the seller agreed to refund my purchase price when Spyderco said they couldn't do anything to fix the problem. So, I just bought another Starmate instead.
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OK, "minor spot" on blade not removed on an old Endura and they couldn't remove another mark from a second hand Starmate. Not really a big deal at all. Cosmetic only.

John_94, in my experience most companies take 4-6 weeks depending on work load and that's not during Covid-time. Exceptions being William Henry and Case but only when it's their Bose-Case collaborations.
 
brownshoe said:
OK, "minor spot" on blade not removed on an old Endura and they couldn't remove another mark from a second hand Starmate. Not really a big deal at all. Cosmetic only.

John_94, in my experience most companies take 4-6 weeks depending on work load and that's not during Covid-time. Exceptions being William Henry and Case but only when it's their Bose-Case collaborations.
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Not saying it was a big deal. The point was (which the OP is complaining about) is the communication about the requested repair was nil to none.

As for the OP's complaint, as I and others suggested, patience will win out BUT, based on my experience, he may or may not be happy w/the result of the work (if any) done to repair his knife.
 
I don’t believe the OP was complaining at all he was asking a simple question hopeing for a decent fair answer and not a song and dance.
Benchmade sent me some screws and a new clip for free a few days ago .
I requested them three weeks prior .plus they sent me an email to say it’s on its way.
I live in Canada perhaps the OP was expecting something similar to benchmade I somewhat dought that .
 
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John_94 said:
Always shocks me how people can be condescending when just asking a question.
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You shouldn't be, given how you ditched your last profile because of "issues" and "mistakes" you made . I know you likely won't read this or take any advice I give because you said you put me on ignore, but others should know.

Anyway, a two week wait is nothing. Try being patient. Did your tracking say it was delivered to them?
 
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Roy Batty said:
Squeaky wheel gets the grease. If you aren’t satisfied, call them frequently until you reach a person or hear back.

Before the pandemic it was usually a 2 week to 1 month process. Hopefully you included a little note with your contact info in the box.
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No, don't keep calling them. He already heard back. If he hadn't heard back and this was some small time maker or company, then yes, keep calling until you hear something. This is Spyderco. No need to be a pain in the ass.

Your second bit is spot on.
 
I sent a Para 3 lw Rex 45 in 3 weeks ago and had a response in the mail 2 weeks after, it has bad detent rock and I was told there was nothing they could do about it which is really disappointing because its a great knife otherwise, but I would give it a good bit more time before you need to start to worry, the pandemics has slowed everything down.
 
John_94 said:
Anyone know something about this that I don’t?
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If it sets your mind at ease, just this afternoon I got back a warranty issue that took two weeks to turn around. It was a replacement rather than repair, so mine might have been quicker than yours. I wouldn't start fretting for another week or two.

Now here's a tip: I've previously signed up for UPS notifications. I don't know whether it was through their iPhone app or through a web page, but you can figure it out. Whenever someone creates a label with my name and address on it, I get a notification. The knife that Spyderco sent back to me was via UPS, so I knew it was coming before it even left their facility.
 
ReignChaser said:
You already said they answered your question.

"I’m not sure how to figure out whether they have it or not or if they shipped it back. I called and was told that they only let me know when they ship it back to me."

How are you not sure? They told you.
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no I just figured they had a better system. Like a month will go by and I won’t know if my package got lost in the mail or if they’ve had it. It’s just super vague and a terrible system on their part. I figured other people may have had experiences with their CS and maybe could give me a better idea. I wasn’t planning on all the snarky petty responses
 
John_94 said:
no I just figured they had a better system. Like a month will go by and I won’t know if my package got lost in the mail or if they’ve had it. It’s just super vague and a terrible system on their part. I figured other people may have had experiences with their CS and maybe could give me a better idea. I wasn’t planning on all the snarky petty responses
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Their system seems to be working just fine for them and for most everyone else. As for snarky responses, I think you would be better served with thinking a little more about what you post before you post it.
 
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