Spyderco warranty ?

Hi John,

Sorry for your disappointment. I can assure you that Customer service is doing their best. We are working under Pandemic requirements and everything is moving slower. We do get hundreds of pieces per week. I'll link them to this thread. Thanx for your patience and understanding.

sal
 
Sal Glesser said:
Hi John,

Sorry for your disappointment. I can assure you that Customer service is doing their best. We are working under Pandemic requirements and everything is moving slower. We do get hundreds of pieces per week. I'll link them to this thread. Thanx for your patience and understanding.

sal
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Thank you Mr. Glesser. I understand things are going slower I was just hoping there was a way to determine whether or not they even received it or not. I’ll feel paranoid until I know they have it lol. Thanks again
 
I just want to clarify, I’m not impatient. That’s not what this post is about, idc if it took 6 months to get it back, I just want to know. I lost the tracking so I can’t check where it is, idk whether to open a case with Usps or if they have it and are working on it
 
John_94 said:
I just want to clarify, I’m not impatient. That’s not what this post is about, idc if it took 6 months to get it back, I just want to know. I lost the tracking so I can’t check where it is, idk whether to open a case with Usps or if they have it and are working on it
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You lost the tracking and you comment that Spydero should have a better system?

:rolleyes:
 
John_94 said:
I just want to clarify, I’m not impatient. That’s not what this post is about, idc if it took 6 months to get it back, I just want to know. I lost the tracking so I can’t check where it is, idk whether to open a case with Usps or if they have it and are working on it
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Seriously? After all this, you finally admit to losing the tracking? Spyderco's system isn't the issue here.

Good luck filing anything with USPS without the tracking.
 
What if they had some sort of let's call it a "Knife Library" where you could sign out new knives for free and use them and then after they were dull and broken you could drop them down the return chute and sign more new knives? Maybe no more than 15 at a time to be fair.
 
Dude
Eli Chaps said:
You lost the tracking and you comment that Spydero should have a better system?

:rolleyes:
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Dude are you serious? Even if I had the tracking, that would only tell me that it got there. It wouldn’t tell me if they could fix what I needed fixed. Wouldn’t tell me what the turn around time is to fix it, and wouldn’t tell me when they plan on sending it out. Why Is it that people on this site can’t just help people? I swear it always comes down to OP being incompetent or wrong. I came on here to get some advice or answers from people with similar experiences. Not to be harassed by people and having everything dissected and picked apart where it isn’t even about my question anymore.
 
Danke42 said:
What if they had some sort of let's call it a "Knife Library" where you could sign out new knives for free and use them and then after they were dull and broken you could drop them down the return chute and sign more new knives? Maybe no more than 15 at a time to be fair.
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not following you on this one
 
John_94 said:
not following you on this one
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Just imagine that if you had sent it in at the start of this you'd have it back now. That's all you really need to know.

All the new accounts and hand-wringing questions were just wasting precious time.
 
Danke42 said:
Just imagine that if you had sent it in at the start of this you'd have it back now. That's all you really need to know.

All the new accounts and hand-wringing questions were just wasting precious time.
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At the start of what? I sent it out a month ago. What’s wasting time?
 
Danke42 said:
What if they had some sort of let's call it a "Knife Library" where you could sign out new knives for free and use them and then after they were dull and broken you could drop them down the return chute and sign more new knives? Maybe no more than 15 at a time to be fair.
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They do it's called money to burn
 
John_94 said:
no I just figured they had a better system. Like a month will go by and I won’t know if my package got lost in the mail or if they’ve had it. It’s just super vague and a terrible system on their part. I figured other people may have had experiences with their CS and maybe could give me a better idea. I wasn’t planning on all the snarky petty responses
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Welcome to Blade Forums!
 
John_94 said:
At the start of what? I sent it out a month ago. What’s wasting time?
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If you'd sent in April 13 when you started down this road you'd have it back by now.

And if you'd kept the tracking info you'd have known how long it took to get there, how long they had it and been able to estimate how long it would take to get back.
 
Danke42 said:
If you'd sent in April 13 when you started down this road you'd have it back by now.

And if you'd kept the tracking info you'd have known how long it took to get there, how long they had it and been able to estimate how long it would take to get back.
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okay? I understand that all you have is being obnoxious behind a screen and that’s great, but I don’t really care for it, so I’m going to mute you. Danke schön
 
OP, when you get your knife back it would be interesting to see what the timeframe was. The way things have been going lately has definitely affected business around the globe.

I have not personally had a need to use the Spyderco warranty as all my examples have not needed it.

However, I have used other manufacturers warranty services including Kai, Buck, Ka-Bar, and Cold Steel.

I sent in the knives with the warranty request filled out, and was mailed back my knife within a 2 to 6 week time frame. There were no notifications sent to me from any of these manufacturers.

I suppose I can see why it would be nice to have an “heads up, we got your knife”, but it may be an additional cost to the manufacturer and thus passed on to the consumer.

I’m only speculating though.
 
The quote is, The universe, god, helps those, that help themselves................ I have all tracking numbers stored in my Computer from everything I ship out, and if it’s signature required, it’s duly noted. Try it, you’ll like being able know when the USPS says it’s been delivered.
 
I’ve had one very pleasant experience with Spyderco warranty service. From start to finish it took about 5 weeks. I had my tracking number and was able to confirm delivery. I received no communication from Spyderco until they’d evaluated my knife and we discussed options. That was outside of a pandemic event.

You should probably temper your expectations and accept greater responsibility for your side of the transaction. Losing your tracking number was on you and has no effect on Spyderco’s responsibility in this transaction.

If you haven’t noticed, the US has been shut down since mid-March. Colorado began to open up in May, but I have no idea what other restrictions Golden may have had. Your impatience seems inappropriate given the current reality.

I’d suggest you take a deep breath and try to be patient.
 
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sgt1372 said:
Not saying it was a big deal. The point was (which the OP is complaining about) is the communication about the requested repair was nil to none.

As for the OP's complaint, as I and others suggested, patience will win out BUT, based on my experience, he may or may not be happy w/the result of the work (if any) done to repair his knife.
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I concur on both your points; when I had my issue with bad screws in my 10V PM2 they flatly told me that there was “no loctite in the factory”; the screws I eventually removed would say otherwise...unless someone is a sloppy pop tart eater out there
 
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