Spyderco warranty ?

colin.p said:
Yes, it's called patience.
Click to expand...
Dude I’m patient thts not the issue. I don’t care if it took a year. I just want to be updated with The progress. I have my card info on the form. Wouldn’t want that getting in the wrong hands. That’s all. Don’t care how long it takes as long as I just know.
 
Yakkiebush said:
I don’t believe the OP was complaining at all he was asking a simple question hopeing for a decent fair answer and not a song and dance.
Benchmade sent me some screws and a new clip for free a few days ago .
I requested them three weeks prior .plus they sent me an email to say it’s on its way.
I live in Canada perhaps the OP was expecting something similar to benchmade I somewhat dought that .
Click to expand...
exactly. Thanks for the response
 
Hackenslash said:
I’ve had one very pleasant experience with Spyderco warranty service. From start to finish it took about 5 weeks. I had my tracking number and was able to confirm delivery. I received no communication from Spyderco until they’d evaluated my knife and we discussed options. That was outside of a pandemic event.

You should probably temper your expectations and accept greater responsibility for your side of the transaction. Losing your tracking number was on you and has no effect on Spyderco’s responsibility in this transaction.

If you haven’t noticed, the US has been shut down since mid-March. Colorado began to open up in May, but I have no idea what other restrictions Golden may have had. Your impatience seems inappropriate given the current reality.

I’d suggest you take a deep breath and try to be patient.
Click to expand...

I feel like a broken record here. I am not impatient. I know what’s going on I know there’s a pandemic. I’m just saying it’s been out of my hands for about a month now, and yes I lost tracking and it’s on me, I’m just saying it would be great to get an email saying hey we have your knife, or something. I don’t care if it took them 6 months to get it back, as long as I knew. Because it’s getting to the point where I can’t open a case with Usps because it’s been too long
 
John_94 said:
Dude I’m patient thts not the issue. I don’t care if it took a year. I just want to be updated with The progress. I have my card info on the form. Wouldn’t want that getting in the wrong hands. That’s all. Don’t care how long it takes as long as I just know.
Click to expand...
Oh, believe me, I know exactly how you feel. I have a knife stuck in the Canadian Postal Service for going on 3 weeks, stuck in Halifax for 13 days and now in Montreal for 3 days. I could have walked to Nova Scotia and carried the damned thing back in that time. I may get it next week?
 
John_94 said:
I feel like a broken record here. I am not impatient. I know what’s going on I know there’s a pandemic. I’m just saying it’s been out of my hands for about a month now, and yes I lost tracking and it’s on me, I’m just saying it would be great to get an email saying hey we have your knife, or something. I don’t care if it took them 6 months to get it back, as long as I knew. Because it’s getting to the point where I can’t open a case with Usps because it’s been too long
Click to expand...
How would you open a case with USPS without a tracking number? Do you have a receipt that does not include the tracking number? How would you know and prove it wasn't delivered? You relying on Spyderco for that? Seems if you really cared about your "card information" being out there, you would put more effort into not losing the tracking, IE knowing where your "card information" is. Not one bit of this is a problem with Spyderco. Sorry.
 
MolokaiRider said:
I suppose I can see why it would be nice to have an “heads up, we got your knife”, but it may be an additional cost to the manufacturer and thus passed on to the consumer.
Click to expand...
Not just additional cost, but time. Sal said above how they get hundreds of pieces a week. For the OP's wishes to be fulfilled, it would be someones job just to email everyone once spyderco received every single warranty claim. Looks like they already send an email when it is done. That is extra time and expense that could be going toward far more important things. No thanks. They should just keep doing what they are doing as they already do a really good job.
 
Perhaps a knife "concierge" or "butler" would help a person in these dire straits.

The knife "assistant" could run errands, walk pets, and do other stuff once they'd completed their daily knife duties as a reward. Freeing the knife purchasing individual for more rewarding pursuits.
 
Hi John,

Hi John, I'm in contact with Charlynn in customer service and we're trying to mail down your knife. . Did you send your Shaman in pieces? She said she's been trying to get in touch with you as you wanted the knife returned in pieces? The pivot was badly damaged and had to be machined, if that was your knife?

sal
 
MolokaiRider said:
Is that even a warranty issue?

Sounds like a repair request.
Click to expand...
I believe it is a repair request. Here are the two previous threads on the knife (same poster but two different user names) where he messed it up and is looking for advice on how to fix it without sending it to spyderco:

https://www.bladeforums.com/threads/spyderco-shaman-red-loctite.1723124/

https://www.bladeforums.com/threads/remove-stripped-screw-without-dremel.1725662/

Looks like he wants to do a scale swap. Sal Glesser Sal Glesser Makes sense why he would want it sent back apart.
 
Sal Glesser said:
Hi John,

Hi John, I'm in contact with Charlynn in customer service and we're trying to mail down your knife. . Did you send your Shaman in pieces? She said she's been trying to get in touch with you as you wanted the knife returned in pieces? The pivot was badly damaged and had to be machined, if that was your knife?

sal
Click to expand...
Yes! What happened was I was trying to disassemble and got a little carried away with the pivot removal. Tried using an EZ out bit and that didn’t work. I sent it in for repair. It had everything just not put together. Again I want to apologize because I don’t think I worded things right. I don’t mind the amount of time it takes for the repair or whatever the case is, especially during this pandemic, I completely understand, I just wasn’t sure if I should file a claim with my mail service over a lost knife because I did not know if you guys received the knife or not. But I really appreciate you taking the time to figure this out and for getting back to me. Thank you
 
MolokaiRider said:
View attachment 1357613
Click to expand...
Not sure why you wasted your time to show me this when I am completely aware of what the warranty covers and doesn’t cover.. I think you misunderstood my post. I don’t care if it’s lost, stolen or at the factory, I just wanted to know where it was. As for the damage I caused I’m fine with paying whatever to have it repaired..
 
MolokaiRider said:
Is that even a warranty issue?

Sounds like a repair request.
Click to expand...
I may have said warranty just because I had to send it in with a warranty form filled out. I know I messed the pivot up, I’m not denying that, that’s why I paid money to have it repaired..
​
 
I
Sal Glesser said:
Hi John,

Hi John, I'm in contact with Charlynn in customer service and we're trying to mail down your knife. . Did you send your Shaman in pieces? She said she's been trying to get in touch with you as you wanted the knife returned in pieces? The pivot was badly damaged and had to be machined, if that was your knife?

sal
Click to expand...
I haven’t seen any emails from Spyderco, I’ll keep an eye out, or if you think it’s better, I can try to call Monday morning. Either way, I appreciate your time and help, and hope I wasn’t too much of a burden
 
You must log in or register to reply here.
Back
Top