Spyderco Warranty

Thanks for the replies. I never had to use Spyderco's warrenty before so I was just cuirious. I own 8 Spydercos and uses them dailey. My EDC is a Native and never had any problems with it.
 
PG5768 said:
Here's a little blurb on the #1 Customer Service company for 2010, according to Businessweek, L. L. Bean:

Link

They set a standard that other companies should try to match, IMHO.

Guaranteed. You Have Our Word.®
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.
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Bean offers a great warranty for sure. The downside is that people take advantage of and abuse it regularly. I know someone who buys Bean products second hand, just so he can return them to the store for a full refund or credit. Bean knows this, and builds it into their prices.

That is one business model, but not everyone wants to pay for the warranty abuse of others. Bean actually sells Spyderco knives (at higher prices than you can find elsewhere). If you want an anything goes warranty, then buy your Spyders from Bean.
 
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catamount123 said:
Bean offers a great warranty for sure. The downside is that people take advantage of and abuse it regularly. I know someone who buys Bean products second hand, just so he can return them to the store for a full refund or credit. Bean knows this, and builds it into their prices.

That is one business model, but not everyone wants to pay for the warranty abuse of others. Bean actually sells Spyderco knives (at higher prices than you can find elsewhere). If you want an anything goes warranty, then buy your Spyders from Bean.
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Thanks for the comments and info, Tom. I was thinking about the abuse angle, too. Makes sense that they account for this in their business model. Larger companies would seem to have an advantage in spreading the costs out than much smaller ones. So what works for Bean may not work as well for Spyderco. :thumbup:
 
banana-clip said:
Has anyone sent a knife that broke back to Spyderco?

What was your experience?

Did they fix it or replace it?
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I have sent two knives for resharpening and they returned it nicely sharpened in 2-3 weeks. However, I never broke any spyderco so I do not now what would be the procedure in this case.
 
PG5768 said:
Here's a little blurb on the #1 Customer Service company for 2010, according to Businessweek, L. L. Bean:

Link

They set a standard that other companies should try to match, IMHO.

Guaranteed. You Have Our Word.®
Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.
Click to expand...

L. L. Bean's warranty is remarkably similar to REI's "100% Satisfaction guaranteed." It's nice for when something happens to the product, but abuse would be my worry.
 
i bent out the clip on my millie once!!! totally my fault!!! spyderco sent me a new clip for free !! thats my only experience and it was very pleasant and also in that same phone call they let me know they were selling d2 paras for 99 bucks sooo i got one of them too haha good sales people
 
Josh K said:
L. L. Bean's warranty is remarkably similar to REI's "100% Satisfaction guaranteed." It's nice for when something happens to the product, but abuse would be my worry.
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I wonder how many folks actually abuse their guarantees? I think that the vast majority of people that shop Bean or REI are honest. Scammers are less than 5% or 10% would be my guess.

I think it'd become pretty obvious if the same person kept sending in warranty claims over and over again. The sneaky ones would figure out something to get around that, though.

Spoke to LL Bean CS. They are very serious about tracking and stopping abusers. They wouldn't share any numbers, but do aggressively pursue abusers. She said if I knew of someone doing something like going to yard sales and abusing their guarantee I should report them.

Talked to REI, too. They track abusers, but the CS rep I spoke with didn't sound nearly as hard core about it as the lady from LL Bean.
 
PG5768 said:
I wonder how many folks actually abuse their guarantees? I think that the vast majority of people that shop Bean or REI are honest. Scammers are less than 5% or 10% would be my guess.

I think it'd become pretty obvious if the same person kept sending in warranty claims over and over again. The sneaky ones would figure out something to get around that, though.

Spoke to LL Bean CS. They are very serious about tracking and stopping abusers. They wouldn't share any numbers, but do aggressively pursue abusers. She said if I knew of someone doing something like going to yard sales and abusing their guarantee I should report them.

Talked to REI, too. They track abusers, but the CS rep I spoke with didn't sound nearly as hard core about it as the lady from LL Bean.
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I'm not sure about sale volume differences, but I would guess that L. L. Bean does a good deal more then REI. More stores carry their stuff plus they have their own stores.

Kudos to them for doing that. :thumbup:
 
I sent a Civilian in last week to have the blade centered and get the action smoothed up a bit, and get a new clip. Dealing with Charlynn was great, the knife came back sooner than expected, and the work performed was perfect.

None of this work was covered under warranty and it cost me $25, but was necessary to get this knife up to speed. I sent the knife back knowing that I was going to have to pay for the work.

I have nothing but praise for the folks that do the warranty work. It's a tough job, for sure.

That said, two of the last Syderco knives I bought (both were high-end models) should have never left the factory.
 
do you think they would replace a blade if i payed for it? i recently chipped a serration on my para military
 
PG5768 said:
I wonder how many folks actually abuse their guarantees? I think that the vast majority of people that shop Bean or REI are honest. Scammers are less than 5% or 10% would be my guess.

I think it'd become pretty obvious if the same person kept sending in warranty claims over and over again. The sneaky ones would figure out something to get around that, though.

Spoke to LL Bean CS. They are very serious about tracking and stopping abusers. They wouldn't share any numbers, but do aggressively pursue abusers. She said if I knew of someone doing something like going to yard sales and abusing their guarantee I should report them.

Talked to REI, too. They track abusers, but the CS rep I spoke with didn't sound nearly as hard core about it as the lady from LL Bean.
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Do you have any idea what they do besides stop providing them with service? Doesn't seem like there would be much they could do from a legal standpoint.
 
I am about to find out. I have a UK pen knife. I had it a couple of months. Never carried and never cut anything. Opened and closed it maybe 20 times and the back spring broke in two. Surely a defect but they want me to send the knife and $5 to have them look at it.
 
HornyToad said:
I am about to find out. I have a UK pen knife. I had it a couple of months. Never carried and never cut anything. Opened and closed it maybe 20 times and the back spring broke in two. Surely a defect but they want me to send the knife and $5 to have them look at it.
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I think one or two other people had a similar experience. IIRC they replaced the knife. They'll take care of you. :)
 
FlaMtnBkr said:
Do you have any idea what they do besides stop providing them with service? Doesn't seem like there would be much they could do from a legal standpoint.
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The lady I spoke to (Sherry?) alluded to Bean pursuing fraud charges against the most flagrant violators. She basically said that folks that took advantage of their guarantee by sending in products that they'd found at a yard sale (for example) or hadn't actually purchased themselves [gifts excepted, I'm sure], were guilty of defrauding Bean. She didn't want to share much more than that.
 
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Most of my Spydercos are older models. I did have a Delica 3 years ago that I loved dearly. Sent it in for sharpening and they sent me back a new Delica 4 with a note claiming the lockup in my 3 was faulty even though it never once failed me. I didn't want another 4 with the full steel liners as I already had two; one straight and one serrated . I liked my 3 as it was much lighter. When I submitted a request to get my 3 back I was told in affect to accept the 4 and like it. I didn't. I sold that Delica 4 two days later
First new Spyderco I bought in eight or ten years is a Sage 1 I just got from Cutlery Shoppe and it has not a pleasant experience. Don't know how Spyderco's warranty service is going to help me as I got an obviously used knife with grit and blackened grease inside it. It's my last Spyderco for the foreseeable future and my last dealing with Cutlery Shoppe who all but told me I was a liar as it couldn't possibly happen.
Best warranty service IMO is Benchmade's, hands down. Send a knife in for their LifeSharp service and they'll not only sharpen it like it was new but inspect it, clean it replacing bushings if necessary, and replace the pocket clip with your choice of stock, deep carry, or any other clip they have that will fit your knife. hell, they'll even replace a broken blade in most cases for $25 no questions asked I've heard though I've never broken a blade on any Benchmade I've owned.
 
Just return the knife to Cutlery Shoppe for a refund. If necessary, pick up the phone and speak to Jeff. He'll take care of you.
 
People sure do have a weird concept of what a warranty is. The typical opinion is that it's a cross between your home insurance, winning the lottery, and Santa Claus.

Some companies feed that by using the service as a feel good sales tool. The laxer they are though the more often they realize they're hemorrhaging money and swing the pendulum the other way; then wind up up with pissed off customers who heard about some deluxe service that they'll never be allowed to enjoy themselves.

I've sent one knife into Spyderco from Canada. I had to pay postage for it and slip a fin under the clip; it was a Leafstorm that was seeing daily hard use. The fixed it up, sharpened it, sent it back on their dime with my money still in the clip. I would consider that and the ease that you can get in touch with them a better than average outcome.
 
I've never recieved a defective Spyderco, but I know I'm on my own if anything happens.

If something breaks, I guess I'd put the parts in a junk draw and try my best to forget.

The Spyderco warranty is brutal.

Especially since I live in "Knife Mecca" with all the major knife manufacturers. These other companies seem to take a "pitcrew" approach with Benchmade leading the way with the most impressive service.
Great piece of mind.

But I have noticed in Spydercos defence, they have really good QC
 
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