Spyderco Warranty

slick228 said:
Just return the knife to Cutlery Shoppe for a refund. If necessary, pick up the phone and speak to Jeff. He'll take care of you.
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Traded 4 emails with Jeff personally already. Since I admitted to him that I had taken the knife apart to clean it and find out why it was so gritty when I got it and discovered all the crappy black grease and lint fibers in it I guess he felt like he's off the hook to take it back as he never offered to replace it or refund my money. Being a retired tool & die maker for 32 years, I thought I'd be knowledgeable enough to r&r 6 screws from of a knife without making it unfit to take back. He must think it a wonder I'm able to field strip my 1911 and my Para Ordnance and feel safe enough to fire rounds through it afterwards. Some of these guys think folding knives are a rubik's cube and only factory certified wizards are qualified to work on them. Besides like I said, he told me in the replies to my emails that receiving the knife in the condition I got it couldn't happen. I don't like being called a liar.
From now on I'm just buying my blades from my local gun dealer I've been doing business with for the last 20 some years. He told me he can get anything they sell online and with all the major knife manufacturers conspiring in holding prices fixed now, there's no real advantage buying between any of the online sellers anyway.
 
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Not wise to try and fix anything under warranty yourself. Per knives, lots of people screw up a knife when they take it apart. Some don't even know which screws get loctite or which kind to use.

Plus it takes both skill and knowledge to assemble and adjust a knife. A tool and die maker is not a cutler. A cutler is a specialty tool maker :) Honor their trade, let them do their job for you.

Spyderco asks if you want a replacement knife and you get to pick one of equivalent MSRP, so you should have just let them ship the defective one back. They don't just replace it, for all they know your dead son gave it to you on Dad's day.
 
I'd like to see someone open up the engine on their new car then complain when their warranty isn't honored.
The warranty states DO NOT TAKE THE KNIFE APART.
 
palonej said:
I'd like to see someone open up the engine on their new car then complain when their warranty isn't honored.
The warranty states DO NOT TAKE THE KNIFE APART.
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That's not 100% accurate. It actually says "Spyderco’s warranty does not cover damage caused by abuse, misuse, loss, improper handling, alterations, accident, neglect, disassembly, or improper sharpening."

You are free to disassemble it as you wish. But if you break it while doing so, don't expect it to be covered by warranty.
 
palonej said:
I'd like to see someone open up the engine on their new car then complain when their warranty isn't honored.
The warranty states DO NOT TAKE THE KNIFE APART.
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If my car only needed a t6 t8 and t10 torx id do it just for fun

There a difference between a car and a pocket knife.:P

I think the no disassemble rule is silly.

But Im not running a company and hemorrhaging money with all the bags of knife parts customers send me

Maybe it's a great rule for the masses.
 
So recap; dissembling the knife doesn't void the warranty.

Damage as a result of taking it apart; or of re-assembling incorrectly voids the warranty.

Correct? Make sense? Seem fair?
 
Perfectly fair. I have one in for service now. I took it apart for a thorough cleaning and accidentally broke the frn backspacer putting it back together with all the tension from the back lock spring. I sucked it up and sent it in for repair. Im sure they barely break even on the $25 bucks they charge to fix it. It's actually a super deal. They have to pay an hourly rate to the person who communicated with me, to whoever received it unpacks it and gets it where it needs to go, to the employee who fixes it (plus the part itself), then back in reverse and shipped. Not a lot of profit in that. In a way, they are doing me a favor at $25. Thanks Spyderco!!

Jason
 
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Spydergirl88 said:
Warranties have to have rules
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Absolutely! Up until recently I worked for a manufacturer of high-end dental equipment for many years. Early on I worked in their handpiece repair department (precision dental drills, etc). They had a very strict warranty policy. Otherwise they'd have gone broke repairing things for free that were obviously abused and poorly maintained. Sometimes it seems like people think that just because they spend extra money on a premium product they don't have take care of it and the manufacturer should repair it under warranty. I'll never understand that thinking. I try to take care of my stuff regardless of how much it costs. That said, I buy my stuff to use and if I happen to break it because I used it incorrectly or I snapped a screw head off trying to disassemble I'll suck it up and pay for the repair if I can't fix it myself and it's not covered under warranty. I think most of us are tinkerers and sometimes stuff happens. It's part of the learning process. We just need to have realistic expectations when asking the manufacturer for help correcting the problem.
 
The rule is in place just in case the knife was broken (directly) due to it being taken apart and tinkered with. The verbiage on the warranty page sounds like an absolute and is there on purpose to protect the company from user error. As honest a company Spyderco is, they aren't a charity and unnecessary losses are just that.

As stated and demonstrated many times over, if the knife is found to have any issue and it wasn't due to it being taken apart... Spyderco will honor the warranty and repair/replace it. I have first hand experience with this as well.
 
I'm unclear on how repair work goes if you want something done on an automatic. The pamphlet makes it seem that if you send in a knife for repair or sharpening etc. but don't have some sort of badge number or ID affiliated with the military to give them they simply keep your knife and you get nothing back. Is that true?
 
nbp said:
I'm unclear on how repair work goes if you want something done on an automatic. The pamphlet makes it seem that if you send in a knife for repair or sharpening etc. but don't have some sort of badge number or ID affiliated with the military to give them they simply keep your knife and you get nothing back. Is that true?
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IIRC, they don't "keep it", they're required by law to surrender it to the Feds. But the end result is the same, you don't get your knife back. AFAIK, this is also true for other automatic knife manufacturers. I know Microtech won't so much as sell a "glass breaker" clip screw to a civilian. You MAY be able to return a Spyderco automatic to your dealer, have them send it to Spyderco, who would repair it and return it to you dealer, but I would not count on that without verifying it with both the dealer and Spyderco.
 
that's why I just ordered a super sweet Kizer Gemini with those awesome contoured ti scales. I always thought we had such a Superior CS from US brands, vs Asians one, but that is not true in some cases, the reverse it is sometimes.

Still love spyderco, But I'd rather see them up the prices just enough to cover a warranty on par with benchmade and ZT&Kershaw, but that's just me! I don't own a CRK, but am well amazed by their reputation in regards to CS. It would be the main reason I would eventually get a 21.
 
The Deacon said:
IIRC, they don't "keep it", they're required by law to surrender it to the Feds. But the end result is the same, you don't get your knife back. AFAIK, this is also true for other automatic knife manufacturers. I know Microtech won't so much as sell a "glass breaker" clip screw to a civilian. You MAY be able to return a Spyderco automatic to your dealer, have them send it to Spyderco, who would repair it and return it to you dealer, but I would not count on that without verifying it with both the dealer and Spyderco.
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Hmmm, that is strange and disappointing. So, even if it is legal to own and carry an automatic, it is illegal to, what, have it serviced? I can't wrap my head around that.
 
nbp said:
Hmmm, that is strange and disappointing. So, even if it is legal to own and carry an automatic, it is illegal to, what, have it serviced? I can't wrap my head around that.
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One word: BUREAUCRATS

The whole idea that one particular type of folding knife is inherently more dangerous than others is ridiculous.

The idea of a knife that flies open by itself at the push of a button on the handle being illegal while one that flies open by itself after one barely touches the blade is legal seems even more absurd.

Strange and disappointing it may be, but current Federal law prohibits civilians from shipping automatic knives across state lines and from having automatic knives shipped to them across state lines. Dealers sometimes ignore that, manufacturers cannot afford to. Wisconsin may say that it's legal for you to own and carry an automatic, but unless that automatic was manufactured in Wisconsin and never crossed a state line between the maker and you, the Feds will still consider you a criminal.
 
Yep way back when some folks watched Rebel without a Cause and realized that if they banned switchblade knives all crime would cease and juvenile violence gangs would have to disband.

The legislators and those who championed the measure all felt pretty good about solving all our woes.
 
mael333ca said:
that's why I just ordered a super sweet Kizer Gemini with those awesome contoured ti scales. I always thought we had such a Superior CS from US brands, vs Asians one, but that is not true in some cases, the reverse it is sometimes.

Still love spyderco, But I'd rather see them up the prices just enough to cover a warranty on par with benchmade and ZT&Kershaw, but that's just me! I don't own a CRK, but am well amazed by their reputation in regards to CS. It would be the main reason I would eventually get a 21.
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I hope that they don't.
Repair and charge the cost to those needing it and not a burden to those who doesn't, is my preference.
We might just agree to disagree.
 
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