Spydieguys?

I have probably bought over 75 knives from spydieguys they were my Spyderco collectors club dealer and I have had absolutly no problems with them.

On one ocassion when a US seller would not post or sell to the UK I asked Jess the owner for help and he bought it for me straight away no money up front and I just paid him.

I dont think you can realy condem someone on post times etc (unless its "Honest Dave at classic Cutlery" who simply lies and cant be bothered) as there are so many variables and everyone from time to time is busier than others this could allow for postal delays.
 
I've bought a few knives from them with good results. My only problem is that they are in Texas and charge sales tax to me. Them's the rules though.

I suspect that they are a small time operation that moves alot of product. More than they can really handle and still provide the level of customer service most of us are accustomed.
 
I had never had an issue on bay either selling or buying. Even working refunds had always been easy UNTIL Spydieguys. Won an auction and paid immediately. three weeks passed and no knife. Not even a email. I try contacting them three times and finally filed a dispute. THEN I hear from them! They did not have the knife in stock!!. I asked for a refund and nothing. Finallty the knife arrives in an envelope so the actual box is dinged up. I ended up just keeping the knife rather than continuing the dispute. Never again though...never:(
 
Well, you made me look.
http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=spydieguys&ftab=AllFeedback
Positive Feedback (last 12 months): 99.1%
Click to expand...
That is very bad performance -- not just for ebay, for anywhere. How long do you think your local supermarket would stay in business if .9% of the time people walked out of there unsatisfied? How many customers does a supermarket have per day? 500? Then there would be four or five people badmouthing them all over town -- the first day they were in business. The next day, nine people. By the end of the week everybody in town would know somebody who had a bad experience with that store, and nobody would shop there.

Somebody who's new at ebay could have a negative from just one customer and that would affect his percentage significantly -- so you should look and see whether you think that one customer was unreasonable or not.

Somebody who does as much volume as spydieguys and has that bad a feedback percentage -- you shouldn't have to think about that for a moment. They can't all be unreasonable customers, not that many of them.

Somebody said that's about 100% positive??? How clueless can you get? I guess that's how sellers like that can stay in business on ebay. That percentage with no details doesn't have the same impact as seeing 72 complaint threads about them in one year here in TGB&U would have. I guess if you don't think about it much, 99.1% customer satisfaction might seem acceptable, but it isn't. Not on that much volume. :thumbdn:
 
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