Strider - warrenty work.

Sharp_Canadian

Sharp_Canadian

Joined
May 28, 2014
Messages
869
I know I know, not another strider complaint or arguement.

It's not though. I'm just sitting here with my PT and wondering what I should do.

After all the years we've all seen the threads, yes they get some play, yes they get some stick. Im just wondering if it's time to move my valued PT on or send it in. I always see the usual responses- yes send it in they will fix you up - or I sent mine in and it came back perfect.

So I guess the question really is - do they stay perfect? Yes they fix them up so you get it back with no rock or play. Does that last though? Is it actually fixed for good or will a year down the road my knife start to jiggle and wiggle again?

I love my strider and do wish to continue using it until that one day I do actually get to cut the door off a humvee.
 
Take the time to send it in, just go in the with mindset that it might take a while. I sent my SnG in and was pleasantly surprised, It only took three weeks including travel time, and satisfied with the repair.


Sent from my iPad using Tapatalk
 
DirtyPhill said:
Take the time to send it in, just go in the with mindset that it might take a while. I sent my SnG in and was pleasantly surprised, It only took three weeks including travel time, and satisfied with the repair.


Sent from my iPad using Tapatalk
Click to expand...
Has said knife developed any issues since? I'm just not wanting to send it in for them to just tighten it up, sharpen and blow out the dust and call it a day.
 


Here's a pic just for fun :)

The tips blunted and has some major side to side and tad bit of up and down nowadays. Still looks nice and striderery.

Did anyone's come back with actual work done to the frame or lock face to eliminate the movement. Will they go as far as maybe changing parts out?
 
I can't speak to if the repair will last forever-nothing does, but I can say I have not had to send any in for repair do to lock rock or play. So I can see no reason the repair wouldn't last as well.
What actually is wrong with your knife-maybe we can suggest an at home fix. Some thing are easy, some harder and some need to go in.
 
If the tip is blunt-most likely sharpening technique- running knife off stone
side to side is usually tightening the pivot screw
up and down -multiple problems and hard to address
Doubt you will need major part replacement , just some adjustments and maybe minor parts
Your decision to send it in but if you like the knife I think it makes sense.
 
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Peter Hartwig said:
If the tip is blunt-most likely sharpening technique- running knife off stone
side to side is usually tightening the pivot screw
up and down -multiple problems and hard to address
Click to expand...
The tip snapped off many years back, it's just now sort of wearing back to pointy through sharpening. At first though I didn't want to remove so much steel to repair it when it isn't really too bad in use. And yes the first while tightening the pivot was stopping the side to side but it has got to the point where any tighter these days and I don't like how it opens. The up and down seemed to come on really slow, it may have been there for longer than I noticed without really 'looking for it' I assume this is from the Ti and blades lock face mating and wearing over the years.
 
My main concerns about sending it off are the side to side- which I understand can develope on any knife depending on use. And the up and down, this is what bothers me the most and I am skeptical of if it will be there or not after sending it in.
 
I bought a used PT that actually had a broken tip...reground nicely but NOT original of course. I sent it in.
Strider said the pivot was frozen solid with superglue and they couldn't break it loose with heat. Finally had to drill it out. They installed a brand new pivot of the more modern design, installed a brand new blade, and shipped it back. It looked and was like BRAND NEW. Vert tight lockup, of course.
There is NO OTHER COMPANY that will ever come close to doing this for you...for no cost.
Ridiculous customer service...I LOVE IT!
Don
 
Sonnydaze said:
I bought a used PT that actually had a broken tip...reground nicely but NOT original of course. I sent it in.
Strider said the pivot was frozen solid with superglue and they couldn't break it loose with heat. Finally had to drill it out. They installed a brand new pivot of the more modern design, installed a brand new blade, and shipped it back. It looked and was like BRAND NEW. Vert tight lockup, of course.
There is NO OTHER COMPANY that will ever come close to doing this for you...for no cost.
Ridiculous customer service...I LOVE IT!
Don
Click to expand...

Damn, see this is exactly what I was hoping to hear! So yours was updated just so they could change the blade out eh? That's good news because I really believe my problem lies in the old pivot. How long ago was this done?
 
I guess part of my issue is living in Canada, getting it into the states and back only to have the problems arise again. Sonny you've sort of put my mind to ease with your post. Thank you.

Has anyone sent one in to have it returned and the issue come back?
 
Sharp_Canadian said:
I guess part of my issue is living in Canada, getting it into the states and back only to have the problems arise again. Sonny you've sort of put my mind to ease with your post. Thank you.

Has anyone sent one in to have it returned and the issue come back?
Click to expand...

I have read enough Strider threads that I am sure there is someone that has had the issue re-occur(even if no one that sees this thread has had it happen). I have no doubt there is someone who sent one in that felt it wasn't fixed on return. These things happen to all the makers and it is just a matter of odds as to it happening to you. If it happens to a new one it can happen to a repaired one. They are using the same parts and procedure. I think the odds are pretty low and it is worth the trouble.
Canada doesn't make it easier, but I think it can be returned as a repaired item, and you don't have to pay fees(import)-that is a least the impression I have gotten from people asking me to send purchased knives in as repaired.
Sorry I could help on the fix. Good luck
 
Peter Hartwig said:
I have read enough Strider threads that I am sure there is someone that has had the issue re-occur(even if no one that sees this thread has had it happen). I have no doubt there is someone who sent one in that felt it wasn't fixed on return. These things happen to all the makers and it is just a matter of odds as to it happening to you. If it happens to a new one it can happen to a repaired one. They are using the same parts and procedure. I think the odds are pretty low and it is worth the trouble.
Canada doesn't make it easier, but I think it can be returned as a repaired item, and you don't have to pay fees(import)-that is a least the impression I have gotten from people asking me to send purchased knives in as repaired.
Sorry I could help on the fix. Good luck
Click to expand...

That is true about the odds of it maybe happening. Canada really doesn't help, I can ship and pick up in Michigan but that just adds to the PIA. I was glad to read that Sonnys only needed a blade and had its whole pivot replaced and the knife returned like new. Thinking about it now I just wanted to hear some happy endings haha. Thanks Pete!
 
I believe he is referring to the recent strider thread. As to there warranty work, 3-4 years ago it seemed there was a lot of negative threads popping up on their warranty service all the time. This has changed. Word is it has greatly improved. It seems less risky now than in years past. Might want to give it a go.
 
I have an old SnG that I need to send in (has old lock geometry and the infamous lock rock). I'm interested in how they'll fix it. If they don't regrind the blade tang I could see it developing lock rock again. Maybe they'll re-blade it?
 
I have a DGG Sng that has side to side and up down blade play. I have been holding off sending it in to strider based on some of the feedback I have heard...
 
craytab said:
I believe he is referring to the recent strider thread. As to there warranty work, 3-4 years ago it seemed there was a lot of negative threads popping up on their warranty service all the time. This has changed. Word is it has greatly improved. It seems less risky now than in years past. Might want to give it a go.
Click to expand...

:thumbup:

I've personally developed lock stick/rock etc and used through it with a strider... Sometimes things just wear in funny but unless a serious issue is present they tend to fix themselves. NOTHING wrong with sending it in for a treatment.
 
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