Strider - warrenty work.

With the old ones they used to just fit a larger stop pin to move the lock up to an earlier position so it can start wearing again, but I don't know what they do now that there is an improved design available. Whatever it is they do now will work, if you just send it in. They won't let it leave the shop without being functional. The warranty is partly what you are paying for when you by one.
 
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OK it's settled. I'll gamble (I say gamble because I'm in Canada) and send my SnG for service on Monday. I'll report back to the OP when I get the knife back.
 
bladeCraft124 said:
OK it's settled. I'll gamble (I say gamble because I'm in Canada) and send my SnG for service on Monday. I'll report back to the OP when I get the knife back.
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Don't do it lol

I sent my knife to strider after I made this thread. Included my $25usd and a note asking to fix the vertical and horizontal play and to have a tip ground back in cleanly. Stated I had no issue if they needed to replace the blade as well.

My knife was delivered to strider November 16th, I sent an email to confirm they had received it and haven't heard anything. I included that I would send another email in 2 weeks to try and confirm again and hopefully have a time line to try and line up the return delivery with a day off to pick it up in the states. I didn't ask with any tone or anything or with any type of are you close to being done yet. I just wanted to confirm its there so I can start to try and line up for 3-4 weeks from receiving it. It's funny I've sent other knives in for tweaks or spas and usually get an email as soon as whoever gets my knife custom or production.


Someone mentioned it was the fact there was another strider thread recently about customer service, that didn't spark this haha. But that what knife can't you turn your back to thread got me thinking. I frigging love my pt and I couldn't ever turn my back - but this is pretty lame I bet if mick whopper sent me something worth a couple hundred and expected it back he'd send me some emails too.
 
Sharp_Canadian said:
Don't do it lol

I sent my knife to strider after I made this thread. Included my $25usd and a note asking to fix the vertical and horizontal play and to have a tip ground back in cleanly. Stated I had no issue if they needed to replace the blade as well.

My knife was delivered to strider November 16th, I sent an email to confirm they had received it and haven't heard anything. I included that I would send another email in 2 weeks to try and confirm again and hopefully have a time line to try and line up the return delivery with a day off to pick it up in the states. I didn't ask with any tone or anything or with any type of are you close to being done yet. I just wanted to confirm its there so I can start to try and line up for 3-4 weeks from receiving it. It's funny I've sent other knives in for tweaks or spas and usually get an email as soon as whoever gets my knife custom or production.


Someone mentioned it was the fact there was another strider thread recently about customer service, that didn't spark this haha. But that what knife can't you turn your back to thread got me thinking. I frigging love my pt and I couldn't ever turn my back - but this is pretty lame I bet if mick whopper sent me something worth a couple hundred and expected it back he'd send me some emails too.
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I apologize for not mentioning earlier their lack of communication. They do not answer Emails or other forms of communication well. They do not confirm receiving knives and they do not even let you know it is finished, other than you will get your knife back repaired. It is certainly an area that could use vast improvement, and I believe I have told them so. The little defense I can make for them is that they do have a small crew doing multiple jobs vs a designated customer service team as you would see at CRK and elsewhere. They used to list a phone number, but would have the phones turned off at the shop. . They are a quirky bunch, what can I say. I think there are a number of things they could be doing differently that would not only make it easier for the customer, but for them.
Again -Sorry for not giving you a heads up on this.

Not that it really matters, but the person you should be mad at is Josh Lee, not Mick Strider. Josh runs Strider Knives, Mick doesn't even work there(he runs MSC). Though it wasn't that different when he was there, other than if you got hold of him he would take care of the problem.
 
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Peter Hartwig said:
I apologize for not mentioning earlier their lack of communication. They do not answer Emails or other forms of communication well. They do not confirm receiving knives and they do not even let you know it is finished, other than you will get your knife back repaired. It is certainly an area that could use vast improvement, and I believe I have told them so. The little defense I can make for them is that they do have a small crew doing multiple jobs vs a designated customer service team as you would see at CRK and elsewhere. They used to list a phone number, but would have the phones turned off at the shop. . They are a quirky bunch, what can I say. I think there are a number of things they could be doing differently that would not only make it easier for the customer, but for them.
Again -Sorry for not giving you a heads up on this.

Not that it really matters, but the person you should be mad at is Josh Lee, not Mick Strider. Josh runs Strider Knives, Mick doesn't even work there(he runs MSC). Though it wasn't that different when he was there, other than if you got hold of him he would take care of the problem.
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No apology be needed Pete, I did know they lacked on the comms side. I just really wish I at least got a reply about receiving it. A simple 'yes' would suffice and then I'd at least know it wasn't an empty package when it got there. All those horror story's of lost knives and what not you'd think they would have an automated system or something. Enter the knife in the system a computer emails me yes or something.


Hoping for the best still I guess. This is my last strider left now and I want it for life. It's treated me very welll.
 
You'll get no argument from me, and with international shipments you even get more potential problems. They seem to miss some easy solutions. I've always thought if they aren't going to answer the Emails and phone just say so. That way the customer doesn't waste their time and get frustrated. I have 2 email addresses for Josh I will PM you, just in case they are different then what you have. Sometimes if you send to the wrong address they(any Co.) have too much volume and you just get lost
I would think you be closing in on the end soon
 
Peter Hartwig said:
You'll get no argument from me, and with international shipments you even get more potential problems. They seem to miss some easy solutions. I've always thought if they aren't going to answer the Emails and phone just say so. That way the customer doesn't waste their time and get frustrated. I have 2 email addresses for Josh I will PM you, just in case they are different then what you have. Sometimes if you send to the wrong address they(any Co.) have too much volume and you just get lost
I would think you be closing in on the end soon
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Thanks a tonne eh, I was just using the striderguys@striderknives. It's funny too that before I sent it in I had emailed them asking if it was time for a touch up and they/someone replied the same day.
 
bladeCraft124 said:
OK it's settled. I'll gamble (I say gamble because I'm in Canada) and send my SnG for service on Monday. I'll report back to the OP when I get the knife back.
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^ I'd be willing to bet that everything will work out without any problems. It might take a little longer considering it's the holiday season.

With that said, I've had exceptional customer service in my 3 dealings with Strider. :thumbup: I sent a SNG brown G-10 TS blade model in, due to a slight crack above the thumb stud. After several back & forth emails with Josh Lee, he offered to replace the blade with a PD-1 Micro Melt blade, and due to the color scheme not jiving, also replaced the brown G-10 scale, with their new Orange G-10. It was a one of a kind configuration (at that time), and hand's down, this was one of my best customer service experiences ever.

I've also dealt with CRK, Spyderco, and Benchmade, quite a few times each, and I would place Strider's C.S., up there with them.
 
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Peter Hartwig said:
You'll get no argument from me, and with international shipments you even get more potential problems. They seem to miss some easy solutions. I've always thought if they aren't going to answer the Emails and phone just say so. That way the customer doesn't waste their time and get frustrated. I have 2 email addresses for Josh I will PM you, just in case they are different then what you have. Sometimes if you send to the wrong address they(any Co.) have too much volume and you just get lost
I would think you be closing in on the end soon
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I met Josh Lee, in person (at their facility in San Marcos prior to moving to Escondido), back in 2013. He's an awesome guy- gave me a personal tour of their entire knife building facility! :thumbup:
 
This is what they posted:
(FOR REPAIRS OR SERVICE, PLEASE USE UPS OR FEDEX ONLY... STRIDER KNIVES WILL NOT BE RESPOSIBLE FOR ITEMS LOST THAT WERE SENT BY USPS)

Don't forget the $25.00 for return shipping and handling

I believe they have some issues with their PO, with stolen packages, failure to leave notices and tired of filling out lost item paperwork. However I think they accept USPS if it gets there.
 
KELAMA said:
I met Josh Lee, in person (at their facility in San Marcos prior to moving to Escondido), back in 2013. He's an awesome guy- gave me a personal tour of their entire knife building facility! :thumbup:
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People that know him seem to like him. I have never met him myself. Then again I haven't met anyone else either-they are all just internet connections and conversations.
 
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I sent them my SMF last week after a series of exchanges with Josh. Had a crack in a CPMD2 blade from the stop pin to the pivot. He told me to send it in WITHOUT the $25 fee (they covered it) and that they would contact me for blade steel replacement options. If it turns around in a month or less I'll consider it the best customer service by mail I've ever had (used to live 20 minutes from Spyderco and being able to walk in and drop off a knife for a 5 day turnaround beats everything).
 
joeldworkin307 said:
I sent them my SMF last week after a series of exchanges with Josh. Had a crack in a CPMD2 blade from the stop pin to the pivot. He told me to send it in WITHOUT the $25 fee (they covered it) and that they would contact me for blade steel replacement options. If it turns around in a month or less I'll consider it the best customer service by mail I've ever had (used to live 20 minutes from Spyderco and being able to walk in and drop off a knife for a 5 day turnaround beats everything).
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Hmm, hearin this concerns me a little more. Joel were you using the listed email on their site for these interactions.
Glad to hear you're getting yours taken care of nicely, but makes
Me feel like there's something wrong on my side to get the 0 response.
 
Did you have tracking on the package, that showed it delivered. If so you should be fine, so far. In your shoes , I would want to be notified when it was being returned. A lot can happen on the trip to Canada, and I would like to be aware of tracking #'s and time frames, so I could follow it through the return.
 
But what does successfully mean? Left on the front stoop? Hidden in the smoking area under the barbecue? Empty???
 
I've heard that they don't communicate once they receive, and that holds true. USPS says the package arrived and I got no email to confirm. Not worried. It's mid December and if I don't hear from them by this time next month I'll worry.
 
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