Strider - warrenty work.

I know I'm a bit late to the thread but I figured I'd chime in and share my experience with their customer service for anyone who may be interested. I picked up a used old lock geometry SMF from a guy who said that he was issued it while he was in the military, but it lacked an NSN number. I didn't care about the number I just wanted a user SMF. After months of daily use the the thumb stud came loose and fell out so I followed their instructions and sent the knife in. I never got confirmation that they received it other than the tracking information showing it had been delivered. A few weeks later the knife showed up on my doorstep and not only had they fixed the blade stop they also converted it to the new lock geometry and added an NSN number to the blade. I hadn't mentioned anything about the lock geometry or NSN number and I thought it was a really nice touch on their part. I wasn't sure if they had put a new blade on the knife or if they had added the number and then refinished the blade so I sent them an email to thank them but also inquire more about the blade and I never heard back. I should add that after a few more months of daily use the knife ended up with slight lock rock.
 
Their comms suck but I would add to what everyone has already stated that if you put an email addy in with your knife you should get a notice when they send it back.

ps. I've never had one go bad twice and I've sent a lot back in for service..
 
Does MSC use that larger stop pin fix for their knives? I have a msc pt that has serious lock rock and it's brand new, I hate the look of the larger stop pin fix, it looks nothing like the original at least on the custom pts
 
If it's brand new see if you can swap it out at the dealer you got it from and you won't have to worry about a bigger one.
 
Finally received word back from Josh at strider. I guess they were and are having some email issues. The knives due back in another week or two he said. Whew what a coaster ride though. I only held in this long because of you guys though haha. After this, I don't think I'll ever let the PT out of my possession again.
 
Sharp_Canadian said:
Finally received word back from Josh at strider. I guess they were and are having some email issues. The knives due back in another week or two he said. Whew what a coaster ride though. I only held in this long because of you guys though haha. After this, I don't think I'll ever let the PT out of my possession again.
Click to expand...

Did you get your PT back? I'm still waiting on my SMF and haven't heard from Josh, just over my month point. I'm going to try him again and hopefully it'll be done soon.
 
OilMan said:
They've probably been dealing with the SHOT show set up for the past week or two.
Click to expand...

Yea, I was sort of wondering if that may have been part of the hold up recently.

Do you think the lengthy time since back in the beginning of November could be they didn't have any PT blades on hand?
 
Finally got my PT back! Not very impressed with the almost 4 MONTH WAIT! For a lock face resurfacing. They didn't even fix up the chipped tip, they didn't replace the chipped G10 side and even left one of the scale screws sitting really proud. It is what it is though I guess, no more lock rock or blade play. For now?
 
Sharp_Canadian said:
Finally got my PT back! Not very impressed with the almost 4 MONTH WAIT! For a lock face resurfacing. They didn't even fix up the chipped tip, they didn't replace the chipped G10 side and even left one of the scale screws sitting really proud. It is what it is though I guess, no more lock rock or blade play. For now?
Click to expand...
Sounds like a weak performance. I don't think they cover the G10 chip(could be wrong), but they should have fixed the tip & seat the scale screw properly. Time seems pretty long also. No A on this one.
 
I'm betting that if you contacted Josh Lee directly and explained to him what work was missed he would take care of you without having to send more money. (I find he responds the best if you message him on FB) I can see being irritated about it though too. Good luck with what ever you decide. (I don't think they cover the G10 though either, but we may be wrong..)
 
Peter Hartwig said:
Sounds like a weak performance. I don't think they cover the G10 chip(could be wrong), but they should have fixed the tip & seat the scale screw properly. Time seems pretty long also. No A on this one.
Click to expand...

OilMan said:
I'm betting that if you contacted Josh Lee directly and explained to him what work was missed he would take care of you without having to send more money. (I find he responds the best if you message him on FB) I can see being irritated about it though too. Good luck with what ever you decide. (I don't think they cover the G10 though either, but we may be wrong..)
Click to expand...

I am considering emailing or msging him, but I feel like the months waited for just a reply isn't worth my time anymore. I understand the g10 usually isn't covered but really that was just another box that wasn't checked for me. If I send it back again it'll be after I hit it with a sledge hammer. Like yea I have a perfectly functioning knife again but c'mon I could have hit the blade tang with my own grinder if they had of told me it was going to take 4 months for that. Even then only a tiny bit of the lock arm is now engaging the blade tang on a tiny corner. This to me is just the beginning of another issue in the future. I dunno maybe I'm just being greedy and tough to please but I was really expecting new blade, new pivot and other hardware. Meh.
 
I think you were expecting more than what is reasonable, but also did not get what was reasonable. They should have re-ground the tip, but it was not reasonable to expect a new blade. They should have seated the screw properly. I am not sure why you were expecting a new pivot and hardware. They are only going to fix what needs fixing. If they didn't fix the lock rock properly that would be another valid complain. but I can't say one way or the other. If the G10 completely failed they might take care of that, but not wear & tear. The time frame should have been about 1/2. All IMO
 
Pete I may have miss communicated that I was expecting all that, what I should've made clear is after waiting 4 months that is what I was expecting. I was actually expecting new pivot only on the premise that - that may have been part of the play and rock. In the end I'm home now and not so heated but still a tad bit bummed out. It still cuts and doesn't wiggle and that's all that really mattered.
 
Understood
Disappointment also understood
Seems like the real remaining problem is the tip. I would handle that myself or locally-just not worth more wait and another trip across the border for that.
 
You must log in or register to reply here.
Back
Top