Strider won't answer my calls

CrimsonTideShooter said:
New account, first post being this? Come on neptune, no one cares about your deal with Strider.

Neptune seems to piss off everyone he works with.
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That may be.

I know Josh Lee, and we have had a cordial relationship over the years. As such, generally do not make comments about Strider Knives. Will simply say that I do not find the Strider Knives warranty process sufficiently user friendly/customer oriented.

Best Regards,

STeven Garsson
 
What if you live overseas? Do you have to send it to them via courier? Guddamn that can get expensive! I guess I'll just have to pray nothing goes wrong with either of my SMFs.
 
I own a couple striders and hang out in the strider forum else where on occasion but I have to agree with most people on their customer service needs a lot of work period. a employee on the way to work can't stop for 3 minutes at the post office and pick up a package? and why are people having to spend 30 plus dollars on shipping and insurance on new knives. hell the warranty video guy only had his 500 plus dollar blade for a week and then had to spend another 30 dollars to make a brand new knife like it should have been from the start? especially one that cost so much. getting that much per blade with as many are going out of that shop they should easily be able to preform simple customer service tasks. we all want to make as much money as possible but hell hire a high school kid to answer the phone and emails your business will probably make more money than you end up paying him based of the better customer service.

I will continue to own their fixed blades but I won't risk it on the folders, to many other options out there imo that have killer customer service along with bad ass blades..
 
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Buffalohump said:
What if you live overseas? Do you have to send it to them via courier? Guddamn that can get expensive! I guess I'll just have to pray nothing goes wrong with either of my SMFs.
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I'm in the middle of that right now. I shipped my PT in October via UPS as they requested, I know they have it based on the delivery conf., but I have not heard back. I guess I just sit and wait...
 
My PT had vertical blade play; lock bar had travelled pretty far across tang, and adjusting the pivot did not help with the blade play. (and the blade was not centered when closed).

Now the lockup is early and solid. (and it's centered when closed now, too)
 
Good to hear the the problems were remedied. Still seems like a long time to be out of pocket to me though.
 
Thanks for the input. I've never had to send a knife in for repairs yet so I'm not too worried.

J_Roc said:
My PT had vertical blade play; lock bar had travelled pretty far across tang, and adjusting the pivot did not help with the blade play. (and the blade was not centered when closed).

Now the lockup is early and solid. (and it's centered when closed now, too)
Click to expand...
 
I cant believe that people will cop such an attitude from a knifemaker when an expensive knife fails. Specifically referring to that video...3 days after you get it, it fails, then you pay to ship it back to them, pay them to ship it back to you, and don't harass them to much in case they wont fix your knife! Stick with Kershaw/ZT...all the way. MS can't even tell the difference between his knives and the Chinese fakes now anyway.
 
So, what is Joshes email because that last time I tried to get ahold of them they didn't reply at all to my first 2 emails and after the 3rd one I gave up and then got a reply like a month later after I fixed the problem myself that I sent the 3rd email about. And now I have a question about another strider I have. I emailed again to the address linked to the strider page but if I don't get a reply I would like to email Josh directly because I hear he is much better at responding to his personal email address.
 
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