It's okay, I like to make things up too...We offer a better warranty than Busse, we allow you to write your own warranty. If you think it should be covered it is. (except coating wear)
It's okay, I like to make things up too...
I'm sure the Busse Knife Group customer service department will turn this around, especially since this much attention is being brought to it.
Never had any issues with CS from any of the three companies, but I was displeased with swamprat's position on warranty policy, after contacting them with a question. They didn't seem very interested in working with me--I just wanted to rehandle a knife, that was ALREADY skeletonized from the shop...they informed me that if I did, they wouldnt warranty the blade--not sure how putting handles on a knife would affect the heat treat of a blade, especiually if I'm not letting the knife get hot lol.
It's okay, I like to make things up too...
Wow, I've never heard that before about the Swamp Warranty. How long ago did Eric make that statment?
It also seems that the Busse Combat Warranty is becoming more rigid as Jerry once claimed to have never refused warranty repair/replacement. A member here had recently sharpened his TGLB edge too thin at the tip and broke the tip off while stabbing something. He inquired about repair under warranty and they refused to cover the damage as it was deemed that his modification of the edge caused the damage. I'm not disagreeing with this assessment, but merely stating that it seems Busse Knife Group is tightening up their warranty services.
So earlier buyers were less stupid than current buyers?
I should've been clearer...
For the sake of the argument, lets say 1 out of 10 people are stupid. And let's assume when Busse first laid out their unconditional warranty they sold 500 knives a year. That's 50 stupid people which is a manageable amount of stupidity. But Busse sells a lot more knives now than they did then, lets say they sell 5000 knives a year now. That's 500 stupid people doing stupid things to their product, that's a lot of dumb stuff going down. See where I am going with this?