- Joined
- Sep 18, 2012
- Messages
- 198
I really like littlehoot's analogy from another thread; I quote this constantly:
Also, here's the lawnmower incident: https://www.bladeforums.com/threads/a-riddle-of-steel.1499013/
dogboye, the knife-runner-over, wasn't actively seeking a warranty claim for repair or replacement, but then Garth chimed in and simply said "Send that Deere slayer in."
I mean, you can't beat that level of service.
As for personal experience, I had a very, very slight issue with a custom shop piece (a tiny piece of liner material pulled out when I was wiping down the scales) and Jerry Busse responded on a Sunday night (a Sunday!) and gave me the option of sending it in or repairing it myself--he walked me through the simple repair and all was well. Then he issued me a small shop credit for the hassle. Hassle? There was no hassle, but that's how much of a stand-up guy he is and how they handle things. After that I can't speak highly enough of the Boss and the company's customer service.
Busse knives and their warranty is like Deciding to buy a corvette with cash. You go to the dealership, pick out the one you want, pay the salesman, and right before you drive away, the dealership manager walks up and says...."if you like it and want to really test her out, there is a demolition derby right down the road...if you tear her up, we'll fix her for free or give you another, or what you spent towards a different one"
Then you win that derby, while only getting a few scratches in the paint.
Also, here's the lawnmower incident: https://www.bladeforums.com/threads/a-riddle-of-steel.1499013/
dogboye, the knife-runner-over, wasn't actively seeking a warranty claim for repair or replacement, but then Garth chimed in and simply said "Send that Deere slayer in."
I mean, you can't beat that level of service.
As for personal experience, I had a very, very slight issue with a custom shop piece (a tiny piece of liner material pulled out when I was wiping down the scales) and Jerry Busse responded on a Sunday night (a Sunday!) and gave me the option of sending it in or repairing it myself--he walked me through the simple repair and all was well. Then he issued me a small shop credit for the hassle. Hassle? There was no hassle, but that's how much of a stand-up guy he is and how they handle things. After that I can't speak highly enough of the Boss and the company's customer service.