Support BladeForums! Paid memberships don't see ads! I really like littlehoot's analogy from another thread; I quote this constantly: Also, here's the lawnmower incident: https://www.bladeforums.com/threads/a-riddle-of-steel.1499013/ dogboye, the knife-runner-over, wasn't actively seeking a warranty claim for repair or replacement, but then Garth chimed in and simply said "Send that Deere slayer in." I mean, you can't beat that level of service. As for personal experience, I had a very, very slight issue with a custom shop piece (a tiny piece of liner material pulled out when I was wiping down the scales) and Jerry Busse responded on a Sunday night (a Sunday!) and gave me the option of sending it in or repairing it myself--he walked me through the simple repair and all was well. Then he issued me a small shop credit for the hassle. Hassle? There was no hassle, but that's how much of a stand-up guy he is and how they handle things. After that I can't speak highly enough of the Boss and the company's customer service.