My friend (the guy who bought the Spyderco from KWC) read the post by Knife Outlet this morning and decided he had to reply. He's not a forum guy hence my posts.
"After given the link to Blade forums on this issue, I feel its important to let everyone know the circumstance/chronology that took place when ordering the Spyderco knife.
Upon finding a great deal on a knife I was searching for online ($124.08) I had attempted to purchase the knife online. I was unable to insert my credit card information so I decided to place the order over the phone. Upon calling, I gave the serial # of the knife I wanted and they needed to check their inventory to make sure it was available. After they verified it was in stock I provided my shipping information along with my credit card info and asked what the cost of shipping would be to California. They gave the shipping amount and I proceeded to give the lady my email information so I could be sent an invoice with the total. Apparently she had a hard time hearing me as I had to repeat my email address to her several times (literally going through each letter with words associated with each letter: "B" and in BOY, "C" as in CHAIR etc). Upon this "clarification" I was told the knife order would be placed and I would receive an invoice via email (which I never received). I went out for a few hours and decided to check the website and to my surprise the price of the knife shot up $100 dollars. The knife store had already closed (as I attempted to call back and make sure the price I had saw on their website had in fact changed) also checked my email numerous times/called my credit card company to verify a charge. Since my credit card is not updated instantly, I decided to call the store back the very next morning at earliest time possible to double check the price of the knife and let them know I had not received an invoice (I did not wait a few days). I had tried contacting the store to let them know I would not be interested in purchasing the knife and to cancel the order hoping to catch them before it was actually sent to my home address and credit card billed. When I had called, I believe it was Fred to whom I was speaking with (the owner I am assuming). I had told him who I was and had ordered a knife from him and noticed a drastic difference in price after re-visiting the stores website a few hours later. Fred had told me to "Oh, you are the Spyderco guy. Just send it back" without me even letting him know which knife I had purchased. I had said I never received an invoice and wanted to know the total. Again he replied to just send it back and I would be refunded. I told him, I would be happy to send it back but didn't think it was fair I should have to cover shipping since it was a typographical error on their behalf (of the price). So he said he would send me a return label and I was ok with that (even though his tone was condescending as if it were my fault for their price mishap). I have checked my email/trash/spam folder and have NOT received a shipping label. It makes me wonder if they even have my correct email address.
Anyway, upon the knifes arrival I was curious to see the amount that was charged on the invoice. Again to my surprise it was $10.87 MORE than what the newly adjusted price was on their website (perhaps I shouldn't take it for granted that the actual price of a product you are buying online is actually the CORRECT price??). Also, after doing a little internet surfing I had noticed this was not the first time a price error had occurred with this company. I would think a company that KNEW there might have been a drastic price differential would in fact attempt to contact me and reaffirm the price difference BEFORE actually sending it out and charging even MORE than their "Corrected" website price stated. I would also think a company would be more professional in how it conducts business and might have offered free shipping or a some discount due to their error. I might have been more inclined to keep the knife and had a positive review (as opposed to the he said/she said fiasco we are having now). Anyway, what's done is done and I am still waiting on a return shipping label.
I understand that mistakes happen, but I also understand how business works if you want repeat customers. Again, I'm sorry for the miscommunication but I don't like to be price gouged either. As soon as I receive the shipping label the knife will be returned immediately."
I have to chime in here and address a couple things.
...I got a couple of people scrambling to buy them, apparently to sell to others at a profit.
That is simply not true.
You screwed up and you are reduced to taking a cheap shot. Instead, you could have made a simple phone call to say that you screwed up, you are sorry, and you would like to see if you can figure out a way to make both you and Erik happy.
I don't apologize for sending the knife at the correct price. Our person did it correctly. The pricing error was mine, not her.
But you didn't send it at the "correct price". The price on the invoice is,
again, $10.87 MORE than your corrected price on your website and what it currently shows.
And finally:
It wouldn't have occurred to me to find this kind of thing over a simple mistake.
This thread shows how that simple mistake was handled.
