The Bad - Knife Wholesale Connection AKA Knife Outlet

Status
Not open for further replies.
sechip said:
Why would you have two different prices on the same item at your websites?
Click to expand...

http://www.bladeforums.com/forums/s...tion-AKA-Knife-Outlet?p=13578156#post13578156

Updating computerized inventory can be a very daunting and arduous task. My guess is a simple oversight (errant keystroke) in the data entry process. It happens, I've seen it at local stores before. Last time was at Bestbuy, there was a shelf of TVs that had incorrect prices on them, but they were $50 higher than their weekly ad showed. It was brought to a clerks attention and the manager had new tags with the correct price displayed.
 
Knife Outlet said:
I have sent a refund for $110.00. You can keep that and the knife or you can return it for a refund of the balance. You called Knife Outlet and placed a phone order. We shipped the knife at the price listed on the Knife Outlet web site. Nobody said anything about another price. When my employee went to look up the price on the web site to give the caller a quote, she was told not to bother. Is there anything else I can do for you?
Click to expand...

Seems pretty clear to me and Knife Outlet went above(in my opinion) to make things right.
Am I missing something? Seems like you're just angry because someone made a mistake and are attacking him for the sake of it rather than for some sort of resolution....
I would be thinking something like..."Wow! Thanks, that's very generous of you!"
 
silenthunterstudios said:
Well, to Knife Outlet, I don't see any harm in correcting your price on your site. To the OP, you should have verified the price over the phone, and to Knife Outlet, in the future, all sales reps should confirm prices with customers when they have completed their orders over the phone, even though in this case the customer stated it was not necessary, I still would to CYA. I did not know that the sales rep had the correct price when she placed the order, it seemed to me as though the 124.00 price was the one used when the order was placed over the phone, and that later it was corrected to the 224.00 price without contacting the customer. I think both parties could have handled the situation better.
Click to expand...

Exactly. I have never placed an order over the phone in my life where I just told the person "No need to tell me a total, just run the card, have a nice day!" followed by me hanging up. So, all numbers inconsistency aside, that tells me that this situation is partially the OP's (sorry, the OP's friend's) fault. Additionally, I will say, why does an employee have to pull up the website to look at the price? Shouldn't that be something in a database somewhere, where they can pull that info up, like on the backend? You'd think the correct price would be shown in that database, and then the employee would have told the customer the correct amount....if he'd asked for it.

What an odd situation.
 
"Upon calling, I gave the serial # of the knife I wanted and they needed to check their inventory to make sure it was available. After they verified it was in stock I provided my shipping information along with my credit card info and asked what the cost of shipping would be to California. They gave the shipping amount and I proceeded to give the lady my email information so I could be sent an invoice with the total. Upon this "clarification" I was told the knife order would be placed and I would receive an invoice via email (which I never received)."

He didn't ask for the price because he thought it would be what the website stated. See above.
On top of that how was he supposed to know that there are 2 different businesses tied to that phone number and they have different prices for the same knife?

Regardless, thank you, Fred, for sending a refund.
 
Quiet said:
Exactly. I have never placed an order over the phone in my life where I just told the person "No need to tell me a total, just run the card, have a nice day!" followed by me hanging up. So, all numbers inconsistency aside, that tells me that this situation is partially the OP's (sorry, the OP's friend's) fault. Additionally, I will say, why does an employee have to pull up the website to look at the price? Shouldn't that be something in a database somewhere, where they can pull that info up, like on the backend? You'd think the correct price would be shown in that database, and then the employee would have told the customer the correct amount....if he'd asked for it.

What an odd situation.
Click to expand...

Not odd. The website is the price list. It works best for us and avoids potential errors.
 
Exiledviking said:
"Upon calling, I gave the serial # of the knife I wanted and they needed to check their inventory to make sure it was available. After they verified it was in stock I provided my shipping information along with my credit card info and asked what the cost of shipping would be to California. They gave the shipping amount and I proceeded to give the lady my email information so I could be sent an invoice with the total. Upon this "clarification" I was told the knife order would be placed and I would receive an invoice via email (which I never received)."

He didn't ask for the price because he thought it would be what the website stated. See above.
On top of that how was he supposed to know that there are 2 different businesses tied to that phone number and they have different prices for the same knife?

Regardless, thank you, Fred, for sending a refund.
Click to expand...

Honestly? I can't tell you how many times over the years I've called and spoken with someone directly and managed to get a better deal, or at the least, free shipping, than the website says I have to pay. As an example, I have been a member of multiple car community forums over the years, and there were supporting vendors who would help a member of a forum out with a lower price, or free shipping, something of that nature if you called them. In ANY case, if you (sorry, your friend who's not a forum guy, who sent you in here in his place to bash a seller) are calling someone and giving them your card number, you ALWAYS get a total, and hell, even a confirmation number. I mean, I can't even understand how that didn't happen.

But hey, whatever, you got your money back, sorry, your friend got his money back, and Knife Outlet can sell it another guy for the correct price. :thumbup:

Knife Outlet said:
Not odd. The website is the price list. It works best for us and avoids potential errors.
Click to expand...

Well, when it has been populated correctly. :thumbup:
 
Is your friend sending the knife back for a full refund or keeping the knife at the discounted price? Just curious.
 
I am puzzled as to what the issue was. It seems the issue was resolved before the thread started.
Now KnifeOutlet decided to take a massive loss on the Southards, by refunding $110.

OP still refuses to say thanks, or acknowledge a way above and beyond resolution.

Yeah I know who I am doing business with.

Edit: Knife Outlet I've been trying to call your place. Can never get an answer. At what times are you guys open?
 
Luis G. said:
I am puzzled as to what the issue was. It seems the issue was resolved before the thread started.
Now KnifeOutlet decided to take a massive loss on the Southards, by refunding $110.

OP still refuses to say thanks, or acknowledge a way above and beyond resolution.

Yeah I know who I am doing business with.

Edit: Knife Outlet I've been trying to call your place. Can never get an answer. At what times are you guys open?
Click to expand...

It was not resolved until this morning. Until this morning the price charged to the CC was $241.90.

See the post by me above. I clearly stated a thank you.
 
So basically the customer is upset because he wanted to capitalize on an obvious pricing error and buy multiple units below dealer cost without the intention of reselling them and is offended that you would even assume that he was motivated by anything other than his heartfelt desire to own multiple units of the same knife.

I feel for you Fred.
 
Sheesh! Erik bought 1 knife for personal use. The vendor obviously had trouble with getting the correct price on the knife and rather than calling the customer back to straighten the mistake out he decided to simply shipped it at the higher price of his 2 websites.
Mistakes happen, Erik made a mistake for assuming the price he saw on KWC's was the correct price. KWC made a mistake in assuming that Erik called KO not KWC (same phone number) to purchase a knife. As soon as the return shipping label shows up the knife will be going back.

Again, thank you Fred for the refund.
 
When I give someone my credit card number I always confirm the amount they will be charging it for. Seems like both the business and the consumer learned a lesson here.
 
Status
Not open for further replies.
Back
Top