The Bad - Knife Wholesale Connection AKA Knife Outlet

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Vonderek said:
And how were you able to discern the intentions of the people buying them? Did they state that they were going to re-sell them? If not, you are making an inappropriate inference. Maybe they just saw a great deal and an opportunity to buy a knife they wanted to add to their collections.
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Because they ordered multiple units. Just an assumption as I said.
 
Knife Outlet said:
What you don't understand, Eric, is that I didn't know the price on the site was incorrect until you called and told me. That is when I sent you the prepaid label and fixed the site. There is no way I could have warned you. The only thing I could do is what I did and that is to correct things the best I could.
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Considering you corrected the price on the website 12+ hours before receiving a call from Erik that doesn't ring true at all.
 
Knife Outlet said:
Actually, the difference was over $100. I wouldn't have fussed over $10.
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Sheesh! Please read the posts above thoroughly especially the parts in bold. The price on the invoice for the knife you sent is $234.05 plus $6.95 for shipping. Yet, on your own website as of last Wednesday it has been priced at $224.08 plus $6.95 for shipping.
Why did you charge $234.95 when it is shown on your website for $224.08?
 
I have sent a refund for $110.00. You can keep that and the knife or you can return it for a refund of the balance. You called Knife Outlet and placed a phone order. We shipped the knife at the price listed on the Knife Outlet web site. Nobody said anything about another price. When my employee went to look up the price on the web site to give the caller a quote, she was told not to bother. Is there anything else I can do for you?
 
Knife Outlet said:
I have sent a refund for $110.00. You can keep that and the knife or you can return it for a refund of the balance. You called Knife Outlet and placed a phone order. We shipped the knife at the price listed on the Knife Outlet web site. Nobody said anything about another price. When my employee went to look up the price on the web site to give the caller a quote, she was told not to bother. Is there anything else I can do for you?
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Thank you. Erik will look for the refund and proceed as he sees fit.

You did not send the knife for the price listed on your website. It was invoiced at $234.95 plus shipping NOT the $224.08 plus shipping you have it listed at. Why?
 
Exiledviking said:
Thank you. Erik will look for the refund and proceed as he sees fit.

You did not send the knife for the price listed on your website. It was invoiced at $234.95 plus shipping NOT the $224.08 plus shipping you have it listed at. Why?
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You are looking at the wrong web site. Remember, you called Knife Outlet. Is there anything else I can do for you?
 
Exiledviking said:
Same phone number, right?
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That's right. My employee answered the phone Knife Outlet and you made a phone order. She gave you the price from the Knife Outlet web site. She tried to provide you with a quote but you told her not to bother. Is there something confusing about that? Was she supposed to guess which web site had the price you wanted? This whole thing could have been avoided it you had simply taken the time to wait for the total. Is there anything else I can do for you?
 
My decision is in= Exiledviking to the Ignore List.

Knife Outlet- They tried and I'd deal with them in the future.
 
Knife Outlet said:
That's right. My employee answered the phone Knife Outlet and you made a phone order. She gave you the price from the Knife Outlet web site. She tried to provide you with a quote but you told her not to bother. Is there something confusing about that? Was she supposed to guess which web site had the price you wanted? This whole thing could have been avoided it you had simply taken the time to wait for the total. Is there anything else I can do for you?
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Fred, please stop with this nonsense. You're running two storefronts with the same phone number for contact. How is any potential customer supposed to know that this is the case if they call to place an order? I understand that you claim to have made an error in pricing, and that may well be the case, we all make mistakes.

Stop tap-dancing around the subject, own the mistake and quit trying to blame the customer. The longer you continue, the more it looks like this might not have been the simple pricing mistake that you claim it to have been.
 
Dan you are right, something does seem off here. It happens a lot when people decide they need a spokesperson to do their talking for them. We have the same issue going on in another thread with a well known knife maker that has gotten behind on orders and to this date has not chimed in on his own behalf, rather has an apprentice/helper trying to do damage control. It's not going so well in that case either.
 
silenthunterstudios said:
Something smells fishy here. Mistakes are made, no worries there. Place a call to the people that ordered the knife at the wrong price, explain the situation, then ask them if they still want to order the knife. If I am reading correctly, the price agreed to over the phone is not the price that showed up on the OP's friends statement or invoice by a hundred bucks? A simple phone call would have sufficed to determine if the buyer still wanted the knife.
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That's my take on the situation as well. Either the customer buys the knife at the adjusted price, or a simple refund is issued after the merchandise is returned and the problem is solved, easy-peasy.
There's nothing to be gained by playing the "blame game".
 
I'm not tap dancing at all. Here are some numbers for you. The knife in question is the Spyderco 156GPBN Brad Southard Folder. Spyderco's dealer cost is $209.95. The mistaken price on the website was $124 and change, not $224 and change. Certainly you don't think I would purposely price the knife $86 and change below cost. Do you?

I haven't blamed anybody other than myself. I'm just explaining to Eric why things happened the way they did. He continues to bring things up. I continue to explain them. What would you prefer me to do exactly?
 
silenthunterstudios said:
Something smells fishy here. Mistakes are made, no worries there. Place a call to the people that ordered the knife at the wrong price, explain the situation, then ask them if they still want to order the knife. If I am reading correctly, the price agreed to over the phone is not the price that showed up on the OP's friends statement or invoice by a hundred bucks? A simple phone call would have sufficed to determine if the buyer still wanted the knife.
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No, you are incorrect. There was no price agreed to over the phone. From the perspective of my employee, someone called and ordered knife from Knife Outlet. When she asked the caller to wait a minute while she worked up the total, the caller told her not to bother. She shipped the knife at the correct price from her perspective. I've been in the internet knife business since 1997. Over those 16 years I've learned that shipping products at the wrong price is not a good thing to do. I've never done it purposely. Over those 16 years I've also made mistakes. This is one of them. I've got my lashings and I've lost some money. Is there something more I can do for you?
 
Knife Outlet said:
I'm not tap dancing at all. Here are some numbers for you. The knife in question is the Spyderco 156GPBN Brad Southard Folder. Spyderco's dealer cost is $209.95. The mistaken price on the website was $124 and change, not $224 and change. Certainly you don't think I would purposely price the knife $86 and change below cost. Do you?

I haven't blamed anybody other than myself. I'm just explaining to Eric why things happened the way they did. He continues to bring things up. I continue to explain them. What would you prefer me to do exactly?
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I was pointing out that having the same contact phone number for two businesses that market the same products might not be the best idea if your staff isn't able to track which business a customer orders from. It seems to me that simply offering a fair resolution and leaving it at that might be a better way to approach this.

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I certainly don't expect you to provide product at a loss, mistakes happen. Offering an explanation and a fair resolution, with perhaps some token for the inconvenience (free shipping or small discount on this or a future order) is all that should be reasonably expected, at least by me.
 
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bonky said:
I was pointing out that having the same contact phone number for two businesses that market the same products might not be the best idea if your staff isn't able to track which business a customer orders from. It seems to me that simply offering a fair resolution and leaving it at that might be a better way to approach this.
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I provided reasonable resolution before Eric ever posted. Didn't seem to matter. I won't go into why I put up the second website but I will consider taking it down. I'm not sure the model is profitable anyway. I won't advertise it here again either way.
 
Knife Outlet said:
I provided reasonable resolution before Eric ever posted. Didn't seem to matter. I won't go into why I put up the second website but I will consider taking it down. I'm not sure the model is profitable anyway. I won't advertise it here again either way.
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Fair enough. Most of the time, a simple explanation and a fair resolution are enough for most people. Continuing to engage a customer in debate after that has been done is usually counterproductive.
 
Knife Outlet said:
That's right. My employee answered the phone Knife Outlet and you made a phone order. She gave you the price from the Knife Outlet web site. She tried to provide you with a quote but you told her not to bother. Is there something confusing about that? Was she supposed to guess which web site had the price you wanted? This whole thing could have been avoided it you had simply taken the time to wait for the total. Is there anything else I can do for you?
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Why would you have two different prices on the same item at your websites?
 
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