The bad: Swamp Rat Knife Works

eda-koppo said:
After e-mailing to confirm that I wanted the order cancelled, I never heard back again. I assume I've been charged and if I haven't, please do so. Painful lessons are generally the best-retained. I'll sell or trade this piece of junk off as I'm able to do so.
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Damn!! Someone has ISSUES!!
Eda, call your mommy, I'm sure she will take care of this problem for you.
 
FRANKeCAST said:
I feel you are handling this very unprofessional.
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Yeah, but lying to him about delivery time, and then screwing up his order cancellation, that was ok. That was professional. Treating customers like their time and money is a joke, that's fine, too. Very professional. And the people who can't read, but try to give him a ethics lesson because someone else offers to buy the knife, the ones who make fun of his profile, the ones who gripe about him not calling when there's nowhere to call, they're a bunch of class acts, right? Very professional.
Right. You people with your little buddy systems who gang up on someone with a legitimate complaint and try to portray them as the bad guy make me sick.
 
As I recall there have been several posts made to the BFC Swamp Rat Forum and the company's forum regarding the back orders of certain models. Apparently he was informed of the back order situation and he chose to cancel the order, via email. Evidently the email wasn't received, since a knife was mailed out to him when it became available. Eric made reasonable offers to make it right for the guy on the purchasers terms. The purchaser chose to bring it up in the manner he did.

It is well known amongst those who read the Swamp Rat forums that they fill a good deal of military orders, which rightfully take precedent over civilian orders. As I understand it this creates the back orders along with other things that come up in the course of production. The military taking precedent thing isn't just singular to Swamp Rat, as most of us know it is a common practice these days among makera and manufacturers.
 
OwenM said:
Yeah, but lying to him about delivery time, and then screwing up his order cancellation, that was ok. That was professional. Treating customers like their time and money is a joke, that's fine, too. Very professional. And the people who can't read, but try to give him a ethics lesson because someone else offers to buy the knife, the ones who make fun of his profile, the ones who gripe about him not calling when there's nowhere to call, they're a bunch of class acts, right? Very professional.
Right. You people with your little buddy systems who gang up on someone with a legitimate complaint and try to portray them as the bad guy make me sick.
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Oh, come on. Nobody "lied" to him about delivery time. It's just taking longer than expected. Sh!t happens. "Treating customers like their time and money is a joke?" Yeah, I'm sure everybody at Swamp Rat Knife Works is getting a good laugh out of this.:rolleyes:

Eric responded immediately to make this better, what else do you want?

How do you expect a company that does the volume they do to be perfect every time? All they can do is to try to make it right, which has happened.
 
Matteo Escobar said:
Oh, come on. Nobody "lied" to him about delivery time. It's just taking longer than expected. Sh!t happens.
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You want me to "come on", and then post that stupid crap. That is the SOP at Swamp Rat. To lie repeatedly to the customer. Has been since they started, and hasn't changed.
You can deny the obvious all you want to. It's still obvious.
 
They have never lied to me and I have bought a bunch of knives off of them. I bet you can count the number of people they have purposely lied to on one hand. Now people who got caught in a misunderstanding or a break down in communication (like a lost email) might be different. I have had to wait a little longer than I had previously thought, but I understand the reasons given and I appreciate the up front nature with which I was treated.
 
OwenM said:
You want me to "come on", and then post that stupid crap. That is the SOP at Swamp Rat. To lie repeatedly to the customer. Has been since they started, and hasn't changed.
You can deny the obvious all you want to. It's still obvious.
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Owen. You have long been critical of Busse Combat. I have to take everything you type with a grain of salt.

Edited to say that Owen has not necessarily had a vendetta, but has been very critical of their ordering procedures.
 
I wholeheartedly feel that to drag something negative out in GBU means that you have exhausted every other reasonable means of resolution. This seems to be a kneejerk reaction that happen long before reason got out of bed.

Eda, you could have done many things differently...

Go call Busse and sort it out. I'm sure they will be reasonable... for every one guy who doesn't want a busse, there's a dozen waiting in line for one.

Oh, one thing though... even if you sent an e-mail cancelling your order, the fact that you placed an order in the first place does not mean that they are wrong. In the court of law, the only thing that is considered legal and reliable method of notification is a recorded conversation with both parties identified and informed of the recording, a registered letter, or being served by someone authorized by law. E-mails get lost, misdirected or simply, forgotten. Please don't get angry or upset. It will get sorted out.
 
Matteo Escobar said:
Owen. You have long been critical of Busse Combat. I have to take everything you type with a grain of salt.
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Why, because I'm honest, and expect the same from other people?
No, it's not a vendetta, though I've been through the same game with both Busse and Swamp Rat, and that's why I won't order from either again, no matter how much I like the knives. I won't put up with it from a custom maker, and I sure won't put up with it from a production company.
I will not have games played with my time and money. I wouldn't do it to someone else, and don't want it done to me.
If other people want to play along, great for them. I know it's fun to a lot of collectors, but it's not for me. And this thread isn't about me, it's about this eda-koppo guy. But I don't like seeing someone raked over the coals for posting a complaint when we all know it's true, and that it's nothing new, and I won't sit here and watch the gang shout them down without saying something, because it's just not right.
 
Man, I leave this thread alone for a little while (to go to Church of all things) and now I'm being called a liar and "playing games with peoples money".

Eda,
If you are interested in my offer it still stands, I am waiting to hear from you. Just let me know what you'd like to do.

Owen,
I've offered to look into your order (which at this time I know nothing about other than you have complained about it) If you still want me to, I will just email me. However, it appears from your comments you have been in contact with Holli and cancelled it. I don't handle the orders anymore but if you need assistance feel free to drop me an email.

I do not intentionally lie to anyone regarding their orders. We do have people waiting on orders, they haven't been charged(so I guess I'm not really playing with their money am I) and I've been as upfront as I can be about the wait. Yes, it is sometimes long, we are trying to rectify that matter. I give all the information that I have at hand regarding order status, however, sometimes things are out of our control and delays do occur.

I have to admit, this is the first time I've been called a liar and a cheat. I pride myself in going out of my way to make sure I do not lie or cheat anyone, actually paying and offering to pay for things out of my pocket to make things right.


If Eda responds I'd be happy to discuss this further, however, I think that my part here is done.

:D:D
 
The way the guy went about it wasn't cool. Labelling the knife "junk". Well, if he thought it's a junk, why did he order it in the first place ??
Also, trying to damage the company's reputation here because the order arrived a few days late is pathetic.

I've dealt with Swamp Rat many times and was never let down. Eric is a class act, going out of his way to make customers more than satisfied.
 
[QUOTE.

e.isaacson@insightbb.com

Devilki,
Please email me your name so I can check the status of your order, I'm unable to search orders with only the order #

Thanks
Eric[/QUOTE]

Eric, Thank you very much for your kind attention in this matter. Email will be dropped to you shortly.
 
Are these people just impatient? i mean really. if their CC wasn't charged, then what are they complaining about? they've lost nothing. :footinmou
 
madfast said:
Are these people just impatient?
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No, they're wanting attention. I won't bother chiming in about Swamp Rat since I'm a known fan and will therefore be considered biased in my opinions, but if I felt that I were genuinely being mistreated by a maker/manufacturer I'd be spending my time taking the matter up with them, not shouting on a forum where someone from the company may or may not be reading. The buyer in question seems disgusted when listing the traits of a knife that he was undoubtedly aware of before ordering it--or maybe he thought that he'd just seen bad pictures and the Rats really had guards and stag handles. :rolleyes:

He has not been refused recompensation (and is indeed uncertain that payment was taken in the first place), and seems to resist any offer to be in touch with the very customer service representative that he claims is giving poor customer service.

I'm also finding the "trade" a little hard to swallow. Given the demand for this knife, I somehow doubt a knife fan would "throw it in acid" versus trading it for something that he wanted more.

My guess is that what we're seeing here has been an exercise in creative writing.

But, I'm probably just demonizing...
 
Out of curiosity, what was eda expecting from the knife? He hasn't taken it to any real use yet, right? And that's what the knives are all about. Even if he had ordered the knife off looks, I don't get how he'd go calling the knife a piece of junk, see as he'd seen the pics before he bought it. It's designed as an extreme use knife, and before using it, he has no ability to make any assumptions about it's quality.

On the other hand, he is understandably upset. It seems even the most diehard SW fans will admit SW's trouble with quoted deadlines. The company store, slated to come out in early January, still has not emerged, despite many empty promises. There have been a few excuses, but they were excuses for a brief time when the store was already many months overdue, and therefore, justify nothing. Same goes for the monotonous "3-6 weeks" comments. Many people have been scared off by the dozens of reports of people waiting 3-6 months, and still not seeing their knives. At the very least, they owe it to people to not BS around it, and just give an honest estimate... I do not think eda would have been nearly this upset if he had been told upfront that his knife would likely take more than 6 weeks to arrive.
 
Well, I am going to order a Randall Model 1 and Model 5 from Randall, and if they don't show up in the next few weeks, I'm gonna raise hell :D. Tmpani, seriously, what's the deal on that Bog Dog you had up for sale? If it's still there, I'll take it!
 
LOL
I don't KNOW! :D

I put that up for sale and sold it months and months ago. I'm not sure why it got pulled to the top again--I guess because I finished it with 'Deal Pending' instead of 'Sold.'

It's been funny, though, as I've gotten nearly a dozen e-mails saying "I'll take it!" in the last couple of days. Alas, it is off somewhere adventuring.

I have another, but that one is mine. :cool:
 
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