thebladeshop.com (reputation)

Hate to bring back an old thread, but just got confirmed shipping three business days after ordering. I guess I just got lucky, but this could mean they're catching up a bit.
 
I just found out that my knife was on backorder 2-3 weeks and they didnt tell me! I had to call them! Canceled my order promptly.
 
Okay, just got a knock on the door...I am now holding my Sharpmaker, ordered it Wednesday.

...Are these guys unpredictable or WHAT?
 
I got a 'it's been shipped' email...Now I'm sharpening everything I own. Also, guess what was tucked into the rest of the mail? My shipment from EDCDepot with my new Wharcom and little neck knife. Even threw in an extra spy capsule.

I was worrying all weekend about that Sharpmaker shipment...Man, for a Monday things are going pretty well.
 
I would stay away from thebladeshop.com I decided to buy a Cold Steel saber from them and of course the price was great, $217 I think. It came to me with rust on the scabbard and rust on the guard. I emailed CS about it and they said it was the inventor's care that caused it. Of course bladeshop said it was perfect when they shipped. My one and only burn from these jackasses.
 
I ordered a knife from them late last year and got the run-around for 2 weeks. I cancelled the order and notified my CC company. I won't do business with them again
 
Even with my luck, I'm spreading the word to the forums I'm on, they're the top entry when you search some knives on google.
 
Hello All.
My name is Eddie Loveday and I am the owner of The Blade Shop. I was browsing the forums and came across this thread and the older thread regarding us and some problems.
I wanted to explain and respond to some of the posts on here. First, let me start by apologizing to all that had trouble with us between December and January. We had unpredicted grown and were not able to keep our heads above water. I will not make excuses, because it is never alright to treat a customer that way.
For those who havent read the older thread, we were getting so many orders and phone calls that our phone lines were literally busy from open to close for over 2 months. I have more than doubled the amount of employees since that time to make things better. I think if you ask anyone who has ordered recently that any problems that we had during the holiday season have been resolved. I wont promise that we are perfect, but I will always try my best to make things beter and beter.

There are times that items are on backorder and customers should revieve an email letting them know if this is the case. I know this can be frustrating but please understand this is part of the knife industry.

My reason for posting on here is to let people know that we are still here, and we are here to stay. I know we had trouble but I have done everything in my power to remedy the problems, and I think we have done pretty well. I am getting ready to hire 2-3 more people just to get ready for this holiday season NOW, so we dont have a reapeat of last year.

I ask everyone to please keep an open mind and even if you are not willing to forgive us for the previous mistakes then at least please listen to people giving good respnses regarding us. Its not hit or miss. We ship over 300 knives per day and MOST of those are without any trouble what so ever. I cant help but notice(as is the always the case) that the only people who ever seem to post are the people who are upset, never the vast majority who have no problems.

I appreciate you reading my post and taking the time to listen to me(please forgive me if I babble on). If anyone here has a problem with their order they feel has not been resolved please let me know. I will continue to look in and read this thread to here what people have to say, or if anyone needs anythnig from me.

My goal is to please every customer and even when we fall short it doesnt mean we stop trying to improve.

Thanks,
Eddie
 
I forgot one thing, for Agentzero,
Did you contact us regarding the rust on your CS item? this has happened plenty of times before and we have always sent them back to cold steel and gotten the customer a new one. If one of my employees said the item was perfect when we shipped it and refused to help you I want to know about it. There is no reason we would not replace the item for you because cold steel will have to replace it for us.
As for it being our fault, we store all out items in a controlled indoor enviroment and the rust was not our fault, however, like I said, we will take care of the item for you. This is the 3rd time a cold steel rep has blamed us for their defective products and Im tired of it. We have gotten bent and borken swords from them before and we have also gotten a lot of defective spears from them(some were shipped to us without even having a spear head put on them). So, eventhough i know most people will take cold steels word as golden(and I think they are still a great company, just a few of the customer service reps stink)I promise you this, we have never damaged items because of the way we store them.

Soooo, please let me know if you still need help with your item and I will see what I can do for you.

thanks,
Eddie
 
These guys are a lot better than Savson. I placed an order with Savson and requested tracking numbers and other info but got no response and my credit card already got dinged so I can't even cancell my order. If the knife is on back order, than they should not have dinged my credit card. USPS provides tracking numbers with items shipped with priority mail but I did not recieve it dispite several requests. I did not realize they don't have a phone number so I can contact them directly, which was very stupid on my part.

I have learned several important lessons. 1. Make sure the vendor has a contact phone number. There is no excuse not to maintan one. And call the contact number to make sure they will answer their phones. 2. Email vendor before ordering to test how fast they respond. 3. Don't look only for the cheapest price, it may actually cost you more in the long run.
 
Eddie,

Delighted to see your post, as I just ordered a leek and a military from you yesterday, only to discover this thread today. I look forward to writing a glowing report on your outfit.

Thanks and best of luck!
 
cash2006 said:
Eddie,

Delighted to see your post, as I just ordered a leek and a military from you yesterday, only to discover this thread today. I look forward to writing a glowing report on your outfit.

Thanks and best of luck!
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Cash, did you receive your order yet?
 
I sure did and posted so on another post!

It came after only 10 days by free shipping.

Glad things are turned around for the bladeshop folks!
 
Nice. I just emailed thebladeshop and Will Chagnon was very prompt in answering all of my questions. I just made a second order with them. The first order went smoothly, and hopefully the second one will be the same. Hope these positive comments made my cash2006 and myself will help with the "negative" reputation thebladeshop.com has been receiving.
 
I have had the worst experience with them. I have been charged twice now, for one knife, and still haven't recieved the knife.

They told me in the beginning that it was on backorder, but charged me instantly. They said two weeks at the minimum. It's been a month now. They blocked my email address so I couldn't request my tracking number any more.

I was told it was shipped out, and I would recieve my tracking number the following day. That was 4 days ago. I still haven't gotten a tracking number. I had to create another email account to email them. I had to make a false threat which was a bit childish, but it worked I got a response. They ignored 99% of emails after the 2 weeks I was originally was told it would be.

I talked to Dave at Protech who assured me that the knife I ordered was NOT on backorder for anyone, and I most likely should have recieved the knife withen a week of ordering.

The threat was wrong on my part, but when I saw a second charge to my account, and I haven't even recieved the knife I ordered in the first place I was piszed off.

DON'T DO BUSINESS WITH THESE GUYS. YOU WILL REGRET IT!!!!!!!

Still waiting for the knife and or Tracking number. Also a refund to for the second charge.
 
I've dealt with www.TheBladeShop.com before - their prices and service was very good.
I usually check their prices first before looking at other place.
No - I don't own it or work there.

A delay could be caused by them being out of stock and waiting for the product to come in. One way a place can offer lower prices is by not carrying a big inventory.

Last Monday I ordered from www.888knivesrus.com and I just received the shipping information today - I don't think that is unusual for a small operation. They also mention it might take this long on the site.
 
listseller said:
I have had the worst experience with them. I have been charged twice now, for one knife, and still haven't recieved the knife.

They told me in the beginning that it was on backorder, but charged me instantly. They said two weeks at the minimum. It's been a month now. They blocked my email address so I couldn't request my tracking number any more.

I was told it was shipped out, and I would recieve my tracking number the following day. That was 4 days ago. I still haven't gotten a tracking number. I had to create another email account to email them. I had to make a false threat which was a bit childish, but it worked I got a response. They ignored 99% of emails after the 2 weeks I was originally was told it would be.

I talked to Dave at Protech who assured me that the knife I ordered was NOT on backorder for anyone, and I most likely should have recieved the knife withen a week of ordering.

The threat was wrong on my part, but when I saw a second charge to my account, and I haven't even recieved the knife I ordered in the first place I was piszed off.

DON'T DO BUSINESS WITH THESE GUYS. YOU WILL REGRET IT!!!!!!!

Still waiting for the knife and or Tracking number. Also a refund to for the second charge.
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Ok, here we go on this one. First, the knife the customer ordered was on backorder. On Oct 13th the customer sent following email:

"Obviously I can't by the 13th now. Either way I appreciate your customer service and honesty. I will gladly wait at this point.

Thanks again,
Rick"

Now, on Oct 16th, Customer sent this email:
"Order status?

If it is still unavailable, what about Pro-Tech Ciabatta PTC04?
If it's available I would like to change to the PTCO4.

Thanks,
Rick"

We responded on telling him the Ciabatta is in stock. On Oct 17th customer sent this email:

"I do want to change my order to the Pro-Tech Ciabatta PTC04. Let me know the time frame. This is going on three weeks out.

Thanks"

His order was changed, and his card was billed the $20 difference from the original knife and the Ciabatta he changed to. The knife shipped out on 10/18.

Customer said he sent an email asking for a tracking number last Friday, but unfortunately, our email was COMPLETLY down. Because of this, he also did not get a tracking number email, along with everyone else whos order shipped on 10/18.

Today we get the following email from the customer:

"I want my tracking number. I was charged an extra 20.00 dollars and have had no response. My father lives in TN, and the rest of my family as well, I will have them stop by and check in if needed. I am getting very upset with this, and I will take this further if I am ignored any further.

I will be posting on every knife/Gun forum about this situation, as well as posting your BBB record. If I don't get a response. You guys are trying to rip me off, and if that is the case you are going to have a couple hillbillies with some AR's knocking on your door.

Rick Burdette
555-555-5555"

Now as you can imagine, at the point where he threatens us with AR15s our relationship with this customer can no longer proceed. I did respond telling the cutomer when his order shipped and to never call or email us again.

If anyone here thinks we have done something wrong (espicailly to warrant a threat with a gun) please let me know.

This customer is a cry baby who thinks that making threats will get him somewhere in life. He is sorely mistaken. I will also turn his email over to our local authorities.
 
Also, I just wanted to take a second to thank everyone who took the time to post their positive experiences with us as well as anyone who has negative and needs help. I will always be watching the blade forums(I dont really read any of the other forums) so if anyone needs help or anything else, Please let me know.

Thanks,
Eddie
 
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