This is getting ridiculous - where the hell is my knife?

I also sent my HEST back for lock slippage/failure. Going on four weeks now (I was told two weeks) and received an email today saying it was in Italy and they were working on it. I thought two weeks sounded kind of quick considering the timelines.

Same story as many others BTW...solid lockup initially, but after some use vertical blade play started, then lock failure. I hope whatever I get back (hoping sometime in 2011) will be a "new and improved" version if one exists.

Q for Gianni, have you learned anything from the knives that were sent back for this problem? Was it something you were able to engineer better on the second run?
 
DH1 said:
I also sent my HEST back for lock slippage/failure. Going on four weeks now (I was told two weeks) and received an email today saying it was in Italy and they were working on it. I thought two weeks sounded kind of quick considering the timelines.
Click to expand...

Exactly the same situation I am in, got the e-mail today.
 
The more I read here the more I believe it's a problem with the product....period. I really want to give DPx a chance to make it right. On the other hand I'm not convinced that I want to go to the expense of shipping the same knife back if it continues to be defective.

I'd also like to know what "working on it" involves. I really don't think I'm a whiner but people shouldn't have to go through all this hassle with a $175 knife. They should just send a new one no questions asked,especially since lower end manufacturers seem to manage to produce a framelock that works.
 
I had 3 of these on order and after all the delays I canceled all my orders, or so I thought. I was checking my bank account last month and I saw 175 dollars taken out of my acount. So I called the dealer and asked why they took the money out of my account because I canceled the order. They said , Oh we did but you ordered twice and you only canceled once. So here I am out of the country until the 26th on May and this knife was supposedly mailed to my house and my neighbor says he hasn't seen it. If it did indeed get put through my mail slot it will go back to the dealer unopened the day I get home.
 
stilgar said:
The more I read here the more I believe it's a problem with the product....period. I really want to give DPx a chance to make it right. On the other hand I'm not convinced that I want to go to the expense of shipping the same knife back if it continues to be defective.
Click to expand...
That is exactly why I will return the knife without hesitation if the one I receive has the same problems.

stilgar said:
I'd also like to know what "working on it" involves. I really don't think I'm a whiner but people shouldn't have to go through all this hassle with a $175 knife. They should just send a new one no questions asked,especially since lower end manufacturers seem to manage to produce a framelock that works.
Click to expand...
Completely agree.
 
I went ahead and got a refund. Linda at DPx and the dealer did a great job taking care of it.

Once again I think DPx is doing the best that they can. The HEST folder just has serious issues IMO. This looks like a case of the idea being far better than its' execution.
 
GianniLion said:
Tomorrow I am going to send to US left-hand and other right-hand knives.
Click to expand...

I never got an answer, is this ALL the left-handed knives? or just some of them? I have a production left-hand knife on order from tactical defender and I am looking for a definite answer.
 
Since there seems to be some big secret for some reason on this information, let me spill the beans. No not all left hand knives. Not even all the limited edition left handed knives. Dpx is at the mercy of lionsteel as far as I can tell, typically their emails seem to go unanswered as well.

I cancelled my order out of disgust. And I won't recommend buying a lionsteel to anybody I know.
 
DarthChicken said:
Since there seems to be some big secret for some reason on this information, let me spill the beans. No not all left hand knives. Not even all the limited edition left handed knives. Dpx is at the mercy of lionsteel as far as I can tell, typically their emails seem to go unanswered as well.

I cancelled my order out of disgust. And I won't recommend buying a lionsteel to anybody I know.
Click to expand...


Who ever is to blame,I'm in the process of gettting a refund. DPx never returns emails. This knife is a total horror story. Booooooooooo!!!!!!!!
 
I canceled my order when all the drama went down, and now I'm sure I made a good decision. To some people 175.00 for a knife is a lot of money and when you get a sub par product it hurts much worse. I hope it works out for you guys, I really do.

The sad thing about this is, DPX could have changed their whole image by delivering awesome service and from what I'm reading, they didn't and only validated any apprehension a potential buyer has.

On a positive note, in a business sense, it has been interesting to see business mistakes and its effect. If I taught economics I would use this as a lesson.
 
DarthChicken said:
..............., typically their emails seem to go unanswered as well.

I cancelled my order out of disgust. And I won't recommend buying a lionsteel to anybody I know.
Click to expand...

Do you have any mail sent to LionSteel that has had no answer?
 
Sigguy summed it up nicely. If I had simply been offered a replacement I would have given the knife another chance.

It also bothers me that neither Lionsteel or DPx has offered any information on the nature of the defect or how they intend to correct it. It forces the customer to conclude that they don't know or are trying to hide something.

This was a real debacle in every way.
 
Greetings,

I have returned from Mogadishu testing products and I noticed there are posts on Gianni's forum regarding DPx customer service. This is not the appropriate place for DPx Gear trashing since Gianni does not sell or have any control over DPx Gear products or customer service. Lion Steel is our manufacturer of choice and has a number of new products on deck for us. You are always welcome to direct your hate or opinions directly to me on my forum or email.

Let me comment on some of the posts here. For example lets take Darth Chickens assertion that 'Typically their emails go unanswered." For the record I have emails traffic between DPx customer service and DarthChicken on the following dates: January 6,27, Feb 3, 3, 28, March 7, 14, 20, 28, April 7, 7 and 8th. At least a dozen emails back and forth do not seem to support his comment. He also has numerous posts on the Black Flag which are also answered.

Secondly, a small number of the folders did exhibit movement between the lock and the blade. We get these folders in (found in exactly .01538 of all DPx HEST folders made) for examination and replace them without question or cost. On a first run knife DPx Gear and Lion Steel are eager to get to the bottom of anything and get it rectified.

Currently all DPx Gear knives are sold and we are still waiting on final shipment from Lion Steel. The DPx HEST/F is a hand assembled knife and although a number of customers who are still waiting are not happy that it has taken this long we will not rush Lion Steel into making delivery's just because we wish it so.

There was a comment that there is a "big secret" or that customer service is found lacking. Bladeforums is not the appropriate outlet for customer information from a company and the owners of this forum consistently delete the correct forum as "spam" So its not hard to figure out why we don't add content to this advertising vehicle only to find our efforts censored or deleted.

Rumors and opinions about the knife posted here seem to be at odds with reality. DPx Gear is not only happy to refund money, replace any product under our lifetime warranty but we enjoy communicating with customers regardless of the topic. You will find a numerous statements that support this unusual and vigorous approach to customer satisfaction. Even when people go out of their way to say they "never hear from us" I routinely pull and read their emails to verify the public statements they make. Thats' another reason why you won't see me answer or debate a number of people's comments. Haters gonna hate whether you do right by them or not. Clearly in Darth Chickens' case direct and rapid response to his emails constitute lack of communication.

Since most folks here use aliases. I can't deal directly with the specifics because I don't know who you are. Some of you have a knife on order with a dealer and we can only provide information to those who contact us. Clearer communication is our goal but this forum is not where that communication takes place.

Replacements are offered, loaners as well. "Working on it" means full examination and correction to new standards at the factory. "Replacement" means new knife sent to you at no cost. "Loaner" means you get one of my knives or new one while yours is in the shop. What more needs to be explained?

If for some reason you have tried to reach us and you are unsuccessful simply send an email directly to me and I will investigate. We had an anomaly with comcast emails a while back. My direct email is ryp at comebackalive

All I can say on this forum is that DPx Gear continues to be sold out and backordered with dealers patiently waiting for more product. We wil be at Blade to introduce new products and I hope to see you there.

And once again if anyone is not happy with their DPx HEST/F they don't have to invent an apocalyptic event or Pulitzer prize quality excuse to get attention, just send it in with what you want done and we take care of it.

All and every comment made by a customer is taken into the mix and will be reflected in upcoming mods, new editions and engineering enhancements.

There are plenty of hard working folks getting full value for the money out of their HESTs.

If you need to discuss anything vis a vis DPx Gear, you can find me on the correct forum.

Thanks to Gianni for letting me use his forum.

RYP
 
I already complimented DPx customer service on the facilitation of my refund.

For the record I was not offered a replacement or a loaner. Apparently neither were the other customers who have been waiting on their knives that were sent to Italy for an unspecified repair.

I assume that this is the correct forum to discuss lock integrity and other quality issues of Lionsteel products.

OK,I'm done with it.
 
Well I seem to be alone here!
I have a Fallkniven PXL folder which has been my EDC knife for quite awhile. But this HEST folder has taken its place. After working it and working it, the opening of the blade has become smooth and easy. The closing is more difficult but it is getting there...opens easily with one hand but needs two to close.
It is lighter than the PXL but feels just as sturdy...that is to say I love the feel of the knife. The blade is perfectly centered and exhibits no play of any sort. I have put an edge of 20 degrees per side on the blade with my Wicked Edge Precision Sharpener using all the diamond hones and the ceramic paddles too, and as well stropping with diamond paste from 15 microns down to .5 microns. The term scary sharp has new meaning with this blade and it holds the edge well.
It fits in my pocket well and doesn't make skew to the right because of its excessive weight.
For me Lion Steel has put together a fine piece of metallurgy and inspires confidence in me at least. DPx is OK by me and I will bet you that by the time this is over and the inconveniences have been forgotten, there will be more ayes than nays for this fine folder.

Best of luck to all
Leo
 
I am having the same problems with the lock-up of my production HEST Folder that others have mentioned. The lock is failing!!!!! I like the knife and have been carrying it for the last few weeks, I recently saw threads about lock problems and checked my knife, what a suprise!!! (not a good one) I can literally close it easily with my hands after it is opened and "locked" and without much pressure. Under inspection you can see the lock bar being pushed out as you close the blade, until it actually unlocks. I think it is a design issue not a manufacturing defect as it seems to be happening to a lot of owners and the nature of how it fails seems to be one of geometry! I also own an SR1 and it is a great knife and does not have this problem and think that they are quality manufacturer.
 
RYP said:
and the owners of this forum consistently delete the correct forum as "spam" So its not hard to figure out why we don't add content to this advertising vehicle only to find our efforts censored or deleted.
Click to expand...
Although this has been addressed before, it bears addressing again because apparently you fail to understand and prefer to blame others for that lack of understanding. Your prevous postings that were "censored" or "deleted" as you claim, were moderated because of advertising without the appropriate membership level. You cannot advertise your product without the appropriate paid membership. You were initially given, by the owner of this site, the "free" opportunity to advertise and sell your product in your own forum. A forum which must also adhere to the basic rules of the BFc community. For whatever reasons, your forum was closed and you must now purchase the appropriate membership to advertise here.
 
Last edited:
You must log in or register to reply here.
Back
Top