After reading your post I made a phone call to Kershaw to confirm what I already knew... they don't have any replacement knockouts on hand, and it will be months before I have any chance of recieving a replacement (per the warranty service rep I spoke with). Furthermore, them replacing the knife with one that does not have a warped scale that rubs on the blade, will not make me forget that the knife had the issues in the first place. I am going to be bummed on Kershaw for some time, because with my past purchases from them, I have come to expect superb quality with every purchase.
My $17 Chinese made Kershaw Chill absolutely blows this USA made knife out of the water in finish quality, fit, and function. That just is not right, at all. There's no good excuse for a USA made knife costing three times as much to be beaten out by a Chinese knife from the same company.
I already waited a year for the knife, I'm not waiting another few months to replace a knife that should have worked properly from the factory.
The main reason for this thread was to try to get Kershaw's take on the knife's issues, and warn potential buyers that this knife is not suited for anything more than moderate duty. I already have another brand/model of knife arriving today to replace this knife's intended function as my new EDC. At this point I'm just going to cut my losses and move on. I will be more wary of future Kershaw purchases, that's for sure. I used to trust Kershaw explicitly, to deliver a high quality, properly functioning product to me. I no longer have that trust. This is my sixth Kershaw, and will be my last for a while.