UBERKNIVES aka UBERTACS aka Dan Lee aka Edward Keating do not trust!

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Himark800

Himark800

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I purchased an ADV Custom Tactical Butcher from UBER Knives in mid April. When I got it, I was a little disappointed in it because there were numerous imperfections and marks on the scales and blades which I didn't think was really acceptable for a knife that cost that much. I emailed UBER Knives Customer Service with pictures and explained that I was a little disappointed and got an immediate response that they agreed that I should not have received it in that condition and would check their inventory immediately to find a suitable replacement and make sure I was happy. This is the timeline of events:

April 27th- Initial Email with pictures explaining why I was disappointed

April 28th- Received the response saying they completely understood and would find a replacement and let me know as soon as they checked inventory

April 29th- Received a follow up response apologizing saying the were busy and would check their inventory and get back to me about the exchange

May 7th- I never received a response so I sent an e-mail saying that I would just prefer to return the knife for a refund (they have a 60 day return policy)- Received No Response

May 12th- Sent another email saying I would just prefer to return the knife for a refund- Received No Response

May 15th- Called the contact number on their website and actually got a hold of someone. I couldn't really hear them that well due to cell phone reception, but they told me to call back next Friday and they would get the knife replaced.

May 22nd- Called back yesterday and could not get anyone to answer. Left a message explaining the entire situation and left my callback number. Received No Response as of this morning.

At this point I am very frustrated. I just want an acceptable knife or a refund. I understand people and companies get busy, but it has been almost 1 month with no resolution. I think at this point I may just get my credit card company involved to see if they can do anything.

They have great prices and shipped quickly, but I would never purchase anything else from them due to this situation.
 
Last edited by a moderator:
I am sure there is a logical explanation as to why this has not been resolved on their end.

Your timeline suggests that it should have been.....

I am sure this will get worked out, they have a fairly stellar reputation on this forum.
 
Calmer heads NORMALLY prevail...I would be upset as well though..
Send owner of UBER knives a
LINK to this thread and ask him for
his input both in here and privately.
BAD Dealers and Bad Makers with CRAPPY CUSTOMER service
SUCH as this KEEP ME far far away from all of them..
THEY often forget
WHY they are in BUSINESS..and how they STAY IN BUSINESS...
But we also have to also remember
2 sides to every story..
UBER needs to pipe in......
 
GIZMOMAN said:
Calmer heads NORMALLY prevail...I would be upset as well though..
Send owner of UBER knives a
LINK to this thread and ask him for
his input both in here and privately.
BAD Dealers and Bad Makers with CRAPPY CUSTOMER service
SUCH as this KEEP ME far far away from all of them..
THEY often forget
WHY they are in BUSINESS..and how they STAY IN BUSINESS...
But we also have to also remember
2 sides to every story..
UBER needs to pipe in......
Click to expand...

Done...
 
better check pronto with your card's issuing bank about whether there is a 30-day deadline to initiate disputes
 
I have been really calm about the whole situation, and I'm more than willing to wait if they have something going on. The complete lack of communication after them telling me that they will get me a replacement twice is what is frustrating me. I'm going to give it a few more days before contacting my credit card company because I know that could be a huge pain for them if there is a dispute open. I'll try to call them again Tuesday. I hated even posting anything, but I don't know what else to do when I can't get any response at all.
 
I'm dealing with the same thing - they gave me a prepaid return shipping label, took my knife, and now they won't respond to me. I don't know if credit card company will do anything, so I think a police report (theft) may be necessary.
 
JR88FAN said:
I am sure there is a logical explanation as to why this has not been resolved on their end.

Your timeline suggests that it should have been.....

I am sure this will get worked out, they have a fairly stellar reputation on this forum.
Click to expand...

They sold the business to a guy named Dan Lee. Their "stellar" reputation is going to need to be re-earned now that they have more than one customer claiming Uber has essentially stolen their property.
 
Whoever owns the account that posts here went batty a while ago.

Quite a few wacky posts in the for sale by dealer area.
 
knifehoarder said:
They sold the business to a guy named Dan Lee. Their "stellar" reputation is going to need to be re-earned now that they have more than one customer claiming Uber has essentially stolen their property.
Click to expand...
That explains some of the posts that needed to be removed.
 
dr_fosg8 said:
Whoever owns the account that posts here went batty a while ago.

Quite a few wacky posts in the for sale by dealer area.
Click to expand...

Oh right! I remember those. Lots of foul language and stuff that just didn't make sense.. After those meltdowns I knew I would never be buying from them.
 
I work with a fellow who had a similar situation recently ... pretty sad.

As a side note, we all now call them FUBAR knives for obvious reasons!
 
I am also on the hook with UBERKNIVES.com. My situation goes back to 3/30 when I bought a "Hinderer Package".
It came with the wrong knife, they sent me a return label and I sent it back with instructions to give me a full refund ($699)
I had one phone call, followed by many emails with Dan Lee. I agreed for Dan to re-ship the correct knife only without the other items in the package I didn't need. This would involve refunding a balance of $314.
The agreement to send me the correct knife and refund balance was on 4/24. After numerous emails and intermittent replies of promised shipping I finally received the knife on 5/9..........but no Balance Refund.
Dan had eluded to the fact that things were happening at Uberknives....restructuring, new alignment with some other entity in the knife industry. He also stated in an email on 5/7 that their systems were down, so he no longer had access to email accounts and UberKnives fund were inaccessible.
On 5/10 there was a posting on Uberknives FB page by supposedly Edward Keating that he had sold Uberknives to Dan Lee. There has not been another post on that page since.
Dan had given me his personal email and cell # as contacts while everything was sorted out.
Not wanting to be left holding the bag, I attempted to get updates from Dan. But everything went quiet. I emailed, I texted and phoned with no response until Saturday night(5/23) late when I received a call from Dan from a phone # I had never seen
Dan stated he had not bought Uberknives, that Edward Keating was gone and had shut everything down leaving several customers like myself in the lurch. He said he did not personally have the money to send my refund, he was trying to work with this mysterious knife industry backer (who was the true owner of Uberknives) and get a loan to restart and straighten out the mess lingering with several customers and Vendors they owed moneys to. I thanked Dan for his candid explanation and said not to go quiet again, but to keep open the line of communication, and I needed a definitive resolution by Wednesday 5/27.
I followed up the conversation, with an email to confirm what we had discussed. Dan had given me so many different emails, I decided to include them all.
Well, Lo and behold, I was contacted this morning by Edward Keating on the customer service email(cs@uberknives.com)
They say there are always two sides.....well he definitely had another take on the situation. He said he had fired Dan, had actually been robbed by Dan, wanted to know my situation, asked for a little time to refund my money and assured me that it would happen.
I have an email thread from these two that is 15 pages printed.
I have a dispute pending with Paypal.
I hate drama.............I just want this behind me.
 
Last edited:
Georgecatl said:
I am also on the hook with UBERKNIVES.com. My situation goes back to 3/30 when I bought a "Hinderer Package".
It came with the wrong knife, they sent me a return label and I sent it back with instructions to give me a full refund ($699)
I had one phone call, followed by many emails with Dan Lee. I agreed for Dan to re-ship the correct knife only without the other items in the package I didn't need. This would involve refunding a balance of $314.
The agreement to send me the correct knife and refund balance was on 4/24. After numerous emails and intermittent replies of promised shipping I finally received the knife on 5/9..........but no Balance Refund.
Dan had eluded to the fact that things were happening at Uberknives....restructuring, new alignment with some other entity in the knife industry. He also stated in an email on 5/7 that their systems were down, so he no longer had access to email accounts and UberKnives fund were inaccessible.
On 5/10 there was a posting on Uberknives FB page by supposedly Edward Keating that he had sold Uberknives to Dan Lee. There has not been another post on that page since.
Dan had given me his personal email and cell # as contacts while everything was sorted out.
Not wanting to be left holding the bag, I attempted to get updates from Dan. But everything went quiet. I emailed, I texted and phoned with no response until Saturday night(5/23) late when I received a call from Dan from a phone # I had never seen
Dan stated he had not bought Uberknives, that Edward Keating was gone and had shut everything down leaving several customers like myself in the lurch. He said he did not personally have the money to send my refund, he was trying to work with this mysterious knife industry backer (who was the true owner of Uberknives) and get a loan to restart and straighten out the mess lingering with several customers and Vendors they owed moneys to. I thanked Dan for his candid explanation and said not to go quiet again, but to keep open the line of communication, and I needed a definitive resolution by Wednesday 5/27.
I followed up the conversation, with an email to confirm what we had discussed. Dan had given me so many different emails, I decided to include them all.
Well, Lo and behold, I was contacted this morning by Edward Keating on the customer service email(cs@uberknives.com)
They say there are always two sides.....well he definitely had another take on the situation. He said he had fired Dan, had actually been robbed by Dan, wanted to know my situation, asked for a little time to refund my money and assured me that it would happen.
I have an email thread from these two that is 15 pages printed.
I have a dispute pending with Paypal.
I hate drama.............I just want this behind me.
Click to expand...

Perhaps you might want to share this link, with Mr. Keating (in case he hasn't seen it yet): :eek:

http://www.bladeforums.com/forums/s...round-Andre-De-Villiers?highlight=Uber+knives

The way that Mr. Lee was throwing around 20% discounts (to appease certain member's over his vulgar choice to advertise Uber Knives)...damage control may turn out to be quite costly.

Best of luck to all of the member's, who are dealing with this. :thumbup:
 
Last edited:
KELAMA said:
Perhaps you might want to share this link, with Mr. Keating (in case he hasn't seen it yet): :eek:

http://www.bladeforums.com/forums/s...round-Andre-De-Villiers?highlight=Uber+knives


The way that Mr. Lee was throwing around 20% discounts (to appease certain member's over his vulgar choice to advertise Uber Knives)...damage control may turn out to be quite costly.

Best of luck to all of the member's, who are dealing with this. :thumbup:
Click to expand...
Yeah.......I wish I had seen that thread as well.
He knows there are several threads brewing....here and USN.
 
I was done with uberknives after that bizarre thread were he insulted Dan Winkler.

Hope they make things right for you guys.
 
I have NEVER dealt with him and UBER KNIVES should simply be BANNED--

What a mess and a shame...
 
knifehoarder said:
They sold the business to a guy named Dan Lee. Their "stellar" reputation is going to need to be re-earned now that they have more than one customer claiming Uber has essentially stolen their property.
Click to expand...

My apologies to the OP and anyone else that I may have mis-lead.

I had no ideal Uber had been sold and someone else was running the show, or whatever is going on there now.....

It's too bad, because Uber's rep. WAS excellent.

I just read the now 'fixed' vulgarity thread.

There are two sides to that one for me personally;

There are clear rules about where vulgarity is acceptable on this forum.
That is not the place.
That fact aside, we have been way too conditioned to expect X to act like X or it's Y.

I am open to people being themselves regardless of what their position should require them to act like.
I don't expect my lawyer to wear a suit.

I am OK with the 'craziness' of a dealer using 'bad words' as long as it's genuine (That's just who they are)
 
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