- Jun 9, 2011
never had to do a warranty under cold steel before. this time may the one off for them. one model they dont have stock on yet. who knows. only know what I was told. I wouldn't worry too much if ya like a knife, John. I got many dozens of cold steels never had an issue before. might never again either after these these 2. dont want to start a panic its one event not thousands to base an opinion on. im hoping for good results in a couple months. we'll see.OK.. I am a newbie when it come to CS knives as I only have one.. Tuff Lite.. Been in the knife game for 45plus yrs.. I wandered over here and am perusing all the posts and looking on other sites for the next CS to buy.. Then I read this.. Kinda hard to get behind a brand when they dont have a good customer service.. Hope once things smooth out all will be well.. Now.. I am going to sit on the side lines and see how all this plays out.. I am not wiping my hands clean of the CS brand but will take a wait/see position.. I DO like CS though!!!
I didnt ask for refund or anything other than warranty on the ones I have. my impression is they don't fix they replace. they didn't say that but that was my impression. that aside...I guess I could have ramped it up or asked for refund. they may have done it, dont know. I didnt ask for that. I'm actually not annoyed at all. I'll see what happens once they have inventory in and get things moving etc. if its bad when I contact them in 2 months ill report it back here.Glad to know that I'm not the only one who has to practice patience discipline at times. Yes sir, it usually pays off for all parties. But two months to wait for an answer ? I would have instantly gone up one def-con level with that kind of reply. Why not an offer to refund the money or replace with a more satisfactory product within two weeks ? If it takes two months to get an answer then there is a dumpster fire on the other end.
Would you prefer that it’s closed? I imagine more than a few would be disappointed to see that happen.I am wondering how a forum with no representative is allowed to stay open?????????????
In read that was a requirement.
It'd not CS that's going to be hurt , it's us fans . Not like you care, trollboy .Cold Steel GSM needs to step up to the plate and do what they are required to do
hold them accountable like everyone else
have a moderator when required, advertise a product: produce it,
respond to customers, follow up on warrenty, make products available
IMO Cold Steel GSM should be contacted by telephone, email, whatever and given a small window to respond
the silence is deafening
Where is the schrade forum? Camillus? gerber?? crkt???
that's disappointing there.I have an American Lawman in AUS8A that I messed up the choil on. I was told by the previous Cold Steel mod to send it in even though I messed it up, and that they would take care of it. I offered to pay for the repairs and a new blade.
After about two months the knife was shipped back to me with no changes made. No note, no paperwork, nothing.
I was only out the shipping cost, but to be honest it was not a great experience. This was about two years ago.
Would you prefer that it’s closed? I imagine more than a few would be disappointed to see that happen.
You are correct however about a representative being a requirement to have a forum on BF’s.
Just my opinion but I doubt that you will see a CS rep on here since they have been absorbed by a conglomerate... the original CS rep hasn’t logged on since November 30th 2020.
Ultimately Spark will make the final decision on whether this forum stays open or not.