valiantco darb crack??

it was december last year. i have been sanding it alot to get a nice sheen, subtle effect of the damascus. it would be very expensive to ship back to oz, but i did email valiant and emailed the pics. here is what they said at the time:

Dear Sir,

Thanks for the details shown.
Yes, we believe it is part of the forging flaw which is quite "normal".
We guarantee our product against any defect in the making, so please use it as the way it meant to be (as a cutting implement ~ martial art cutting demo, etc.) and if it somehow sometimes later on show some kind of defects of any kind, just send it back to us and we'd replace it with a new one, free of charge!

All damascus blades are INDEED made out of several layers of metal (soft and hard), fold into 2 and the hard steel core inserted in between them. The difference in color noted the difference of hardness of the metal used.
NO, we don't sell any 2nd grade blades, but we do have 3pcs of slightly damaged Standard Golok 2 (not actually damaged, but some pitting on the blade caused by flooding). 35% OFF on these 3 pcs only.

Hope these infos are helpfull.
We thank for your custom and look fwd to hearing again from you.

All the best,
1D.


--ps, still got that golok off them, had some light pitting but i use them alot, nice item!

chris
 
You sent them photos, so they actually saw the visual defect, and they still sent you the ole "It's just fine the way it is" reply! :(

That just ain't right!

If you were looking for just a tool, you would not have ordered the visual effect of their damascus steel.

Anyhow, the defect is more than obvious, and they should have just offered to make it right. I would have been persistant until they made me happy. The only problem now may be the time frame (you having purchased it last December), and the fact that it's no longer in factory fresh condition (you having done some sanding/polishing), which technically usually means you have lost your return privledges.
 
Valiantco wrote this to Wicca........... "NO, we don't sell any 2nd grade blades"

I'm sure they do, but as we now can all see, they sell them as first quality items :(
 
JimmyJimenez said:
Valiantco wrote this to Wicca........... "NO, we don't sell any 2nd grade blades"

I'm sure they do, but as we now can all see, they sell them as first quality items :(
Click to expand...

There is valid cause for dissatisfaction here.

Advertising is not allowed on this forum.
-Cougar Allen :{)
http://www.mailmsg.com/sounds/spam-song.wav
attachment.php
 
This's what happenned when you have additional keen eye and uncompromised QC. :) bwray you run a great store too. :)
 
Yes, bwray, nobody is questioning your practices :)

This is actually common, where a dealer/distributor surpasses their supplier (and vise versa).

You, as a dealer, can demand a certain quality level by threatening to cut off ties with the supplier if your standards are not met. They look at you as a possible steady outlet for their products, so they don't want to lose that tie with you. This is power! You being an honest individual guarantees that this is how you will deal with your supplier (in this case being Valiantco).

If you were one of those that Valiantco felt they could send whatever to, they may very well do just that. But, you must have made it clear that you would not be played with, and that you will only accept quality. That being the case, when they feel the need to unload a less than perfect specimen, they may be getting rid of them in onesies and twosies (to the unsuspecting customer and to their "weak" dealers).

You are a responsible dealer, and therefore a good source if what one wants is a Valiantco product.

Why do I feel that John McCurdy is a good source for a KH item?.......... For the same reasons you make for a good source for Valiantco products. Both of you are good middlemen that look out for your customers best interests :)
 
i agree it is too late really for a return, but this issue must be debated and known about, as it has been here. i wanted to use it yes, but a decent sha at a good price i couldnt find at the time. i dont have the moola for an odinblade, and was before i heard about cozun. i love darbs, soo nice and fluid! reason i didnt get a chen banshee, is that i didnt think it was diff heat treated. anyone say yay or nay to this?
anyways, valiant did offer for me to return it, but too expensive, and its a user for me.

chris
 
wicca100uk said:
i agree it is too late really for a return, but this issue must be debated and known about, as it has been here. i wanted to use it yes, but a decent sha at a good price i couldnt find at the time. i dont have the moola for an odinblade, and was before i heard about cozun. i love darbs, soo nice and fluid! reason i didnt get a chen banshee, is that i didnt think it was diff heat treated. anyone say yay or nay to this?
anyways, valiant did offer for me to return it, but too expensive, and its a user for me.

chris
Click to expand...

Wica,

Though I still feel that this was no accident that just slipped by their QC (the proof being the original reply they sent you), them giving you the option of sending it back was all that was then expected of them. You not sending it back because of high return shipping costs, is a chance you knew would happen when you first ordered it.

It was your decision to order the item from another continent, and it was your decision to not take them up on their offer to send it back.

All in all, with you sharing this latest info, it does put Valiantco in a more favorable light then I had first thought.
 
yes,, but lets not forget that when origionally asked about it they said "it was perfectly normal", they claimed they dont sell blems when they do, and why did they palm off a flawed blade in the first place as best, when it clearly wasnt? they only offered a return "if it failed in usage"?
 
I agree, (judging from that letter they sent to you), that they initially tried to wiggle out of correcting the problem for you. This does not look favorable upon them.

But, at some point they did offer you to return the product, and you refused.

The major question mark that their letter to you places, is whether they truly feel that such blemishes are "normal", and if so, do the folks really want products directly from them knowing that this is how they feel?

Will they give folks that are unhappy with their products (for functional or visual reasons) a hard time if they seek assistance,........... and/or will they eventually offer to have the item be sent back (as they did with you).


PS,
Wicca, it's always best to share all the info up front when discussing these issues ;)
 
I'd like to see a pic of the whole knife. Bill, you got one on hand?
 
Wicca wrote the following:
"anyways, valiant did offer for me to return it, but too expensive, and its a user for me."

Wicca, at what point did they offer you to send it back?
Thanks.
 
true. im not defending my decision to keep the blade. i felt that it was too expensive to send it back, and i felt i could work with the blade. my choice. sos about sharing all intel, no hoodwinking intended! (is my english slang confusing anyone??). but they shoulndt have shipped a blem in the first place to me as prime stuff. they put it in the box, made it etc. they must have known. but here another question is asked: WHY did they do that? honest mistake perhaps, or something more serious?
 
wicca100uk said:
but they shoulndt have shipped a blem in the first place to me as prime stuff. they put it in the box, made it etc. they must have known. but here another question is asked: WHY did they do that? honest mistake perhaps, or something more serious?
Click to expand...

I totally agree with you on those points.
The letter they sent to you made it very clear that such a blemish was "normal" for them, and they seemed to have been saying........... "your shit out of luck" (at least initially). They very much tried to resort to the............ "this is only a tool" excuse. Trying to invalidate any visual appeal that should be expected from a damascus steel item that you paid 300+ Aussie bucks for.

Again, no doubt that their letter is somewhat damning, (IMO), though them finally offering you to send it back, relieves them just slightly.

I'm glad folks here in the U.S. have somebody like "bwray" that will serve as a good middleman for Valiantco products ;)
 
thats why i only really get blades made by HI these days. i only really bother with really cheap phillipine blades off ebay, that i can sand and play around with. i do have a contact that goes over and gets a few peices now and then. i am having a blade made by Cozun. as to why i like dhas? well, went along the line of katanas for a long while, but i went onto that dha research site and was sold.
any blade shapes i like, i can simply ask yangdu to knock it out- was like that with the Espada sword. just emailed a few stats and pics of the Kris Cutlery set, hey presto i have a lovely thick espada sword! come to think of it the tarwar sword looks a bit like a dha....?

chris
 
Sorry, advertising is not allowed on this forum. If you want to advertise on Bladeforums you'll have to get a Dealer Membership and post in the Exchange section. Click on "Upgrade your forums experience, and help support this site" at the top of the page for details.
http://www.mailmsg.com/sounds/spam-song.wav
attachment.php
 
You must log in or register to reply here.
Back
Top