Warranty abusers

KNIFEABILITY

KNIFEABILITY

Joined
Mar 17, 2010
Messages
399
I am so grateful to Esee for their outstanding warranty that makes other knife companies quake in their boots. From this point on I will not buy a knife except a folder from any other company for this reason. I ask other knife companies why when a small company is willing to offer this warranty they cannot. Basically they say people are dishonest and will abuse it. Thank you for thinking I am a liar. On the other hand Jeff Randall and Mike Perrin believe people are honest, in general. This is why I would never grossly abuse a knife, break it, and return it for warranty. The only way I would use the warranty is if the knife broke under normal conditions, because I respect the warranty so much. I have a back up Rc-6 to my main user in case I have to grossly abuse my knife in a real survival situation.
KNIFEABLILITY- a must for all humans.
 
You have to respect a company that stands behind its product like that. I feel the same and favor ESEE for my fix from now on. Swapped email with Mike today about a question I had. Got a reply within a few hours. Heck, I would be happy with a reply within a few days, but he has always been on it quickly. I wish more companies had a philosophy like that. My hat is off to ESEE . . . . and my head is going bald so that's really saying something! ha
Slugger
 
My thing about the warranty is if THEY believe in their product that much then I WONT need the warranty. Other companies dont have the warranty because they know their product too.
 
I honestly wished that were the reason other knife companies will not offer a no questions asked warranty. A warranty is like insurance that you do not pay a monthly premium for. If other companies decide not to add this type of warranty it tells me they do not trust me or care about me the end user after I lay down the cash. Products are to good for a guarantee, thats a good one. No warranty is lazy. I work hard and expect the same. Jeff Randall and Mike Perrin raised the bar so high in the knife industry it plain scares knife companies and knife makers. Only reason to not want a no questions asked warranty. I cannot think of one yet, will someone help me find one?
 
It is PURE BULLSHIT when other companies say they cannot honor such a warranty. In the years we have been in business we might have had 5 or 6 folks that abused the warranty and lied. Maybe not that many. So, figure that out and figure how much we lost compared to how many we have sold - it's just good business sense. Hell, we give away a 100 times more knives than we ever repalce with a warranty. When you figure the contests, give aways at shows and all the samples we get out to agencies, etc., we can't afford not to have a no questions asked warranty. We even have that warranty on the free knives we give away.
 
ESEE's warranty is great, people like it and so do I, end.

There's also nothing wrong other companies not offering Warranty on abuse. You also have to keep in mind that it costs them to replace whatever model you replaced, including the discontinued models for the equivalent. The standard warranty warrants defects, and that's everything I would need to have for something I use regularly, I don't think any company would like to pay for something you broke on your grounds:cool:

While ESEE is going with the uncommon approach relating to humanity, the more abusive users cut their ESEE's in half, the worse off the company is doing.

Rather than offering something that rational, companies like Spyderco go with the route that minimalizes returns, as it isn't always easy to swallow the fee of two knives for one.

I have a family business non-related to knives, it's going well and the goal is to minimalize returns from big companies who force their way through. There are people who buy the product and return it with the machine torn apart, while the retailer accepts the refund. :thumbdn:
 
R.A.T. said:
It is PURE BULLSHIT when other companies say they cannot honor such a warranty. In the years we have been in business we might have had 5 or 6 folks that abused the warranty and lied. Maybe not that many. So, figure that out and figure how much we lost compared to how many we have sold - it's just good business sense. Hell, we give away a 100 times more knives than we ever repalce with a warranty. When you figure the contests, give aways at shows and all the samples we get out to agencies, etc., we can't afford not to have a no questions asked warranty. We even have that warranty on the free knives we give away.
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That's great, and I worship ESEE for that, I didn't know how well your warranty was for your company.

I wouldn't call it "Pure Bs", it's a hard rule to play with because it comes with the unnecessary risks that they cannot afford. It's hard to introduce the question free policy to any company, when there are dishonest buyers and then the retailers who push the blame on the maker.
 
But you are still making the assumption that the number of dishonest buyers outweigh relative profits. They don't and that's what I call bullshit on.
 
This is true and the other side of the coin is you attract honest and absolutely die hard customers like me who would not abuse the warranty, and will buy enough knives from this company to last three life times. I will not buy knives from anyone else because of the respect and trust they show me. If you have a handfull of customers like me, you will soon be a juggernaut in your indusrty. People knocking a no questions asked warranty, am I taking crazy pills or what. It really sucks that standards and the trust in people has dropped so low that this is where we are. I always liked pioneers anyway. See a standard then smash it. The bottom line is not Esee's greatest worry, it is me. Here is my money now til' the day I die. KNIFEABILITY- a must for all humans
 
I am with RAT i think the majority of Americans are honest and hard working, we have been conditioned to see evil and treachery on every corner of our neighborhoods.
 
R.A.T. said:
But you are still making the assumption that the number of dishonest buyers outweigh relative profits. They don't and that's what I call bullshit on.
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The number of dishonest buyers actually can bring a business to normal profit($0 gain), it just depends where you sell them. In my field, there are more dishonest people, and I can see it everyday in returns

It's just different the way ESEE sells their knives, most people buy from online and either keep it or resell it over auction or exchange sections like BladeForums has. That said, I despise the general public for their dishonesty, but as far as the general public buying ESEE knives, there are far and few of them :thumbup: Your customers are like Knifeability, they worship your excellent warranty policies and so do I :thumbup:
 
Thats the only group they want as customers before profit margins. Only group I want to be in. That is the majority of people who buy from them and why they continue to grow and do well. If the economy picks up watch out lesser knife companies there is a new kid in town! KNIFEABILITY- a must for all humans
 
Even Buck has a fairly liberal return policy. Doesn't seem to be hurting them any. The fact is, you're going to get burned by a percentage of people. But the number of people burning you is going to be so small, it should not affect you. With many products, that may not work... but tools, you've got to really go out of your way to mess them up. Craftsman is the same way. I took an axe back to sears, and the handle was wrecked. Obviously my fault, and they had no problem handing me a new one. That free $25 axe resulted in thousands of dollars of tools sold to me...and how many to my friends i recommend them to? Same with ESEE knives. I stopped counting but I'm probably in for about $1500 or so. And I haven't even needed one replaced. Plus the friends I recommend and buy them for. Each $100 knife they may get screwed on...they make many thousands more off of. If everyone realized that... they'd sell more stuff.
 
Dizwolf said:
Even Buck has a fairly liberal return policy. Doesn't seem to be hurting them any. The fact is, you're going to get burned by a percentage of people. But the number of people burning you is going to be so small, it should not affect you. With many products, that may not work... but tools, you've got to really go out of your way to mess them up. Craftsman is the same way. I took an axe back to sears, and the handle was wrecked. Obviously my fault, and they had no problem handing me a new one. That free $25 axe resulted in thousands of dollars of tools sold to me...and how many to my friends i recommend them to? Same with ESEE knives. I stopped counting but I'm probably in for about $1500 or so. And I haven't even needed one replaced. Plus the friends I recommend and buy them for. Each $100 knife they may get screwed on...they make many thousands more off of. If everyone realized that... they'd sell more stuff.
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I really don't know if that's true.

About the Craftsman axe...on a business perspective, I would not like you. The product I get back is abused and the customer gets back the credit. The "thousands" in other products you purchased is a turn around, but you contributed to the yellow pool.

Like I said before, each category is different, you might get more "scums" or less. In this particular business of Knife business, there's very few of them according to RAT
 
xtestifyx said:
I really don't know if that's true.

About the Craftsman axe...on a business perspective, I would not like you. The product I get back is abused and the customer gets back the credit. The "thousands" in other products you purchased is a turn around, but you contributed to the yellow pool.
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Lot of good tool makers out there. I could have easily spent that money elsewhere. If you're not willing to take any losses, you're going to piss off more good customers, than than what you'd save making sure no one screws you. Sure, you didn't get screwed on a $100 product. But you've hassled 40 good customers to make sure that one didn't slip through.

Anyone in Business knows there are acceptable losses. You have to be willing to take some losses, unless you want to harass your good customers to the point they don't want to deal with you.
 
I think the no questions warranty may tempt a few people to abuse it but in general i also believe that it attracts a lot more good customers. I mean the fact that ESEE stands so firmly behind their product gives me a sense of confidence in their knives because i know they're something i can rely on. That's kinda the effect of a company trusting its product; the users trusting it. For instance as far as fixed blades are concerned my eyes are set on more from ESEE, and i sure as hell can't wait for the folding izula. I've bragged to friends a few times about the hell i've seen these knives put through and some of them turned around and bought their own. Besides it's good to see a company thinking about their customers rather than just profits
 
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