Warranty abusers

For me it wasn't the fact I could return the knife for a replacement if it broke, it was the fact that ESEE were willing to stand behind the product no matter what - that told me that the knife would not be easily damaged in normal usage, because they couldn't afford to offer the warranty that they do if the knives were not going to handle normal use. It is easier to have confidence in a product when the manufacturer expresses a lot of confidence in their product and offers a great 'no questions asked' warranty. ESEE has a warranty that says "we believe in this knife and we are willing to stand behind it 100%, no matter what". :thumbup:
 
Lot of good tool makers out there. I could have easily spent that money elsewhere. If you're not willing to take any losses, you're going to piss off more good customers, than than what you'd save making sure no one screws you. Sure, you didn't get screwed on a $100 product. But you've hassled 40 good customers to make sure that one didn't slip through.

Anyone in Business knows there are acceptable losses. You have to be willing to take some losses, unless you want to harass your good customers to the point they don't want to deal with you.

I don't know what your background is, I can't judge you. It's not the fact they want to be screwed for $100 just to get back more, that's not what they calculate in their perspective.

Businesses don't think taking a loss means earning more later down the road, losing is losing and gaining is not part of losing.

Anyhow, the status of ESEE's warranty is unrelated to your other purchases. We just gather here to cheer for a fantastic company who stands for their products, that is all :thumbup:
 
Businesses don't think taking a loss means earning more later down the road, losing is losing and gaining is not part of losing.

Losing is absolutely part of gaining. It's like the knife give aways. That's a total loss to a company. Why do they do it? Because that loss generates sales. I don't understand what part of that you're missing.
 
I still think other companies wont take a chance on this type of warranty simple because they question their own product. They are makers not users. Thats where ESEE is completely different.
 
I think there are many good knfie companies out there with excellent warranties. For example, Busse and SwampRat are among the best of the best when it comes to warranty and quality.
 
Their warranty is why my hand goes instinctively for my RC5 every trip to the woods now. However scarce they might currently be.

Knowing what kind of a promise is backing that beast up is peace of mind, brudda.

This isn't to say that I don't have my second string tucked away in case "the Machine" (as I've come to call it) decides to shit the bed on me- which I don't see happening, EVAH, but you never can tell!

Quality and reputation topped off by an out-effing-standing warranty is like cheesecake with fresh strawberries.

Num-num-nummers. More please.


Losing is absolutely part of gaining. It's like the knife give aways. That's a total loss to a company. Why do they do it? Because that loss generates sales. I don't understand what part of that you're missing.

Then that ain't "losing", to these eyes and ears. That's just good market strategy and plain old good heartedness. All of that, plus a knock-out warranty equals gaining. You only take a loss when you don't get anything back from the effort. I don't see ESEE losing anytime soon with the minds and hearts they've got running the joint.

Keep up the kick-ass work men.
 
With you here Jeff. But just like the ESEE, those knives would need quite some beating and abuse before they give up on you.
May be if others focussed more on their quality control they would be able to offer such warranties.
Just a thought
 
For me it wasn't the fact I could return the knife for a replacement if it broke, it was the fact that ESEE were willing to stand behind the product no matter what - that told me that the knife would not be easily damaged in normal usage, because they couldn't afford to offer the warranty that they do if the knives were not going to handle normal use. It is easier to have confidence in a product when the manufacturer expresses a lot of confidence in their product and offers a great 'no questions asked' warranty. ESEE has a warranty that says "we believe in this knife and we are willing to stand behind it 100%, no matter what". :thumbup:

These are my thoughts exactly. It wasn't that I could return it if I broke it, it was that this must be one hell of a knife if they are willing to give that kind of warranty.
 
I am so grateful to Esee for their outstanding warranty that makes other knife companies quake in their boots. From this point on I will not buy a knife except a folder from any other company for this reason. I ask other knife companies why when a small company is willing to offer this warranty they cannot. Basically they say people are dishonest and will abuse it. Thank you for thinking I am a liar. On the other hand Jeff Randall and Mike Perrin believe people are honest, in general. This is why I would never grossly abuse a knife, break it, and return it for warranty. The only way I would use the warranty is if the knife broke under normal conditions, because I respect the warranty so much. I have a back up Rc-6 to my main user in case I have to grossly abuse my knife in a real survival situation.
KNIFEABLILITY- a must for all humans.

A few tix back was involved in a stranding with a friend he had 2 knives from esee, which was before the change, he used his knives to keep us alive, and they were abused and beaten to hell. Yet they DID NOT BREAK, I even was tasked with cutting wood, for a long long time. Never failed.

He is NOT going to claim the warranty, they are in his display case now with some of his old relic fire arms, he has since, bought NEW old stock, knives same ones mind you.

If the company will back and support its product like these guys do, than its a company worth buying from over and over. I am selling my craftsman tool sets today and matching rolling chest, cause I sold on craigslist, I am happily looking right now while reading here, looking at esee vendor links :D I will SOON have my eseeies :D

I have to admit...I havent been this excited in a long time, maybe when I waited for my first surefire light when I was a kid. Or when I first got my 22 rifle. haha...

I'm probably alone in this feeling hahaha.

p.s. on another note but related, the warranty, the site content, is what also motivated me further. The knives are field tested and put through hell, and come back. Thats awesome! I see what these guys do with their knives and where they go?

I'm sold, well have been :) I hope to see this company aged and iconic when I myself am old and need a walker.
 
Another company that has a "no-BS" warranty is Dillon Precision, maker of progressive ammo reloading machines.

I didn't know about the ESEE no bs warranty when I ordered my RC-4 last Friday, and I'm glad I didn't: I probably would've ordered more than one knife!

Al
 
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this warrenty is amazing.

I was considering between a fallkniven and a rc4,
im sure most might go for the fallkniven, but when i heard about esee's warranty it totaly made the decision for me. its just that extra reassurance that makes me more confident when using the knife.
 
I dont think anyone should abuse warrantys, and I also believe that all warranties should be direct replacement style, these two ideas however dont mix
 
one knife is not a direct subsitute for another...

some knives don't lend themsleves to a no questions asked warranty. they aren't designed to be hard-use. you can't expect a case folder or a buck folder to hold up to hard use, nor are they designed to.

if someone tries to use one of those knives as it is NOT intended (as a prybar for instance) there's a MUCH higher % chance they'll break it than a RAT or other hard-use knife. that's not Buck's fault or Case's fault. they aren't advertising the knife as being sonething that should take that kind of abuse.

So it's not ALWAYS apples to apples.

If I used a dremel tool like I used a Hilti hammer-drill the dremel would be destroyed. I'd not expect them to honor a warranty for misuse.

and yes, you pay for warranties. it's included in the price of the knife. If the knife is almost indestructible though such as hard-use knives (RAT), warranties don't cost much per knife.

Of course if advertised as hard-use, then these comments don't apply.

You are right, I own a Benchmade griptilian folder and really don't expect to get a warranty like this. I am referring to hard use survival/utility knives such as Ontario, KA-BAR, BK&T, BRK&T, Fallkniven, Chris Reeves and a few others who brag on the hard use, bet your life on fixed blade knives. KNIFEABILITY-a must for all humans
 
The better the product, the better the company and/or maker, the better the warranty!
 
The better the product, the better the company and/or maker, the better the warranty!

Now that is the truth. I do think the warranty, quality and value all make the ESEE knives a high demand items with a very loyal following. I would love to know how many RAT/ESEE owners only have one of their knives. It is hard to stop at one. There is a reason that people get hooked on them and it has to do with the quality and value. Then throw in a great company with owners who email you right back on a question put its all over the top in my opinion.
 
well I shall put my 2 cents in!
jeff, mike you will never receive a knife back from me on warranty. now that may seem to be a bold statement but it's true. the only way you would ever get one back from me would be on a blade that was defective from the gitgo and as we all know, it just don't happen! I have read where a few may have not been shaving sharp out of the box, ok not a problem for anyone who knows how to sharpen a knife as do I, only under abuse can I ever see any of these knives break!!! now I know some folks may say well I would send mine back and your dumb if you don't mean. well call me dumb then, if I am dumb enough to abuse a tool to the point of failure. then I will buy another tool at full price!

just the kinda guy I am, thanks for such wonderful and useful products.
 
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