Weak PM2 detent and disappointing Spyderco warranty service.

[jeepin]

what do you mean by cage? do other Spydercos have this weakness?

The cage is what holds the ball for the lock.

 

[SavageSmurf]

So let me put this into perspective using side by side comparison.
1. You order a meal at a restaurant. You buy a spyderco knife.
2. You receive the meal and it's unsatisfactory. You receive the knife, it's unsatisfactory.
3. You ask the restaurant to make it right and they obviously take your concern seriously, so they have their chef try it and finds that the food is good. You send the knife in for warranty work because the detent is not to your liking, so they have their warranty department look at it instead of just reject the package.
4. You reject the restaurants chef's professional opinion. You reject Spyderco's professional opinion.
5. You demand extra service from the restaurant even though their chef sampled your food and found it good under the pretense that it is customer service? (replace restaurant/chef with spyderco) Where in the sale of goods does it say this special treatment is included? What laws give you these rights?

I've never been to a restaurant that wouldn't offer a refund for screwing up an order. The OP ordered a Spyderco PM2, not a Spyderco PM2 with a weak detent. If the detent's weaker than the PM2 is supposed to be, (which it likely is or the OP wouldn't have gone through the trouble of posting this thread) and it wasn't advertised as a "PM2 with a weak detent," then the OP did not get what he paid for. I don't know why you're doubting his feedback in the first place; an individual can gifve far greater attention to a single knife's action than a large company, with many other knives to worry about.

 

[Ken44]

broonzbane,
Hello and I'm sorry for your disappointment and frustration. Today is the first I'm reading this thread. Sal and I both have what he calls a "day job" and we both travel quite frequently. Not an excuse, just explaining our lack of participation in this thread.

I would appreciate it if you would send your Para2 back in, but to my attention (Kristi Hunter) and I can have it re-evaluated by the appropriate management team. Please also include the form letter that you received (if possible) so that can be addressed. You can either send it in and I'll arrange reimbursement for the freight cost or I can issue a call tag and have it picked up. If you'd like me to send a call tag please send me an e-mail with your address (khunter @ spyderco.com - without the spaces of course) and I'll take care of it. Please be aware that I'm heading out of the office in a few days for some military conferences. I'll be out for the next two weeks, so give me some time once you send it. Finally, please let me know when you send it so I can arrange for someone to get it to my office while I'm out.

Again, I apologize for your disappointment and frustration. I look forward to hearing from you.

Kristi

Thanks for posting Kristi !


Bill, Kristi will get you fixed up:thumbup:

 

[pbcg]

broonzbane,
Hello and I'm sorry for your disappointment and frustration. Today is the first I'm reading this thread. Sal and I both have what he calls a "day job" and we both travel quite frequently. Not an excuse, just explaining our lack of participation in this thread.

I would appreciate it if you would send your Para2 back in, but to my attention (Kristi Hunter) and I can have it re-evaluated by the appropriate management team. Please also include the form letter that you received (if possible) so that can be addressed. You can either send it in and I'll arrange reimbursement for the freight cost or I can issue a call tag and have it picked up. If you'd like me to send a call tag please send me an e-mail with your address (khunter @ spyderco.com - without the spaces of course) and I'll take care of it. Please be aware that I'm heading out of the office in a few days for some military conferences. I'll be out for the next two weeks, so give me some time once you send it. Finally, please let me know when you send it so I can arrange for someone to get it to my office while I'm out.

Again, I apologize for your disappointment and frustration. I look forward to hearing from you.

Kristi

Way to go Spyderco, Big thumbs up!:thumbup:

 

[FlaMtnBkr]

I've never seen this any stories of Spyderco refusing to service a knife via warranty due solely to marks on screws (which if you'll look back to what I posted - I never said to disassemble the knife, only to loosen). This was your response:



I just did a search on "Spyderco" "Warranty" "Void" and it turned up not a single story of someone's warranty being voided due to marks found on screws. I did however find a ton of stories where Spyderco went above and beyond by supplying pins/screws on knives that absolutely had to have been taken apart (which is listed as voiding your warranty).

I'm not saying Spyderco is perfect, but there's no need to fabricate stuff based on what might happen. I've seen uneven grinds, and heard at least a story or two where Spyderco's customer service was less than stellar, but what speaks much louder than some of the what-ifs, name-calling, and useless cut-downs in this thread (not saying this specifically to FlaMtnBkr), are facts.

This is getting to the point of Ad Hominim and Strawman arguments to prove that Spyderco either sucks or can cure cancer. It would be awesome if people could just stick with facts and the truth without adding all of the extra garbage.

I'm not making it up, just like the OP wasn't. I guess a persons word means nothing and unless you have some 'proof' the kool aid drinkers will run rampant thinking their favorite company can do no wrong (not pointing fingers at any one person). I have a ton of Spyderco knives and love them. But the warranty dept could use some work. Heck, I just found one of my threads where Sal replied and he even said my problem with the blade on a brand new knife and whether they would do anything depended on it the knife had been disassembled. A new knife with a problem that obviously came from the factory depends on if the knife had been taken apart? What would that have to do with their goof up? He also suggested I return the knife and get my money back or sell it after I had waited a year for them to make and ship the knife. That is a great warranty option. And how do you think they would determine if the knife had been taken apart? Just curious how you think they determine that.

I searched for "warranty problem" and got 502 results here. I could have also read about it on the official Spyderco forum or the general knife forum. Can't read them all and can't find the ones I remember. But here is a thread where someone got a new knife that came with stripped screw from factory. Their warranty was not honored and they had to pay $25 plus shipping for a couple screws. They looked at the screws, saw they were stripped, and voided the warranty. It happens no matter how much a fan doesn't want it to. I'm glad that I'm a liar and making things up because you can't find something in a search.


www.bladeforums.com/forums/showthread.php/888817-Rounded-screws-on-my-Military?

 

[broonzbane]

broonzbane,
Hello and I'm sorry for your disappointment and frustration. Today is the first I'm reading this thread. Sal and I both have what he calls a "day job" and we both travel quite frequently. Not an excuse, just explaining our lack of participation in this thread.

I would appreciate it if you would send your Para2 back in, but to my attention (Kristi Hunter) and I can have it re-evaluated by the appropriate management team. Please also include the form letter that you received (if possible) so that can be addressed. You can either send it in and I'll arrange reimbursement for the freight cost or I can issue a call tag and have it picked up. If you'd like me to send a call tag please send me an e-mail with your address (khunter @ spyderco.com - without the spaces of course) and I'll take care of it. Please be aware that I'm heading out of the office in a few days for some military conferences. I'll be out for the next two weeks, so give me some time once you send it. Finally, please let me know when you send it so I can arrange for someone to get it to my office while I'm out.

Again, I apologize for your disappointment and frustration. I look forward to hearing from you.

Kristi

Thank you sooooooo much Kristi! I'm beginning to feel like this is close to a resolution now. I hope you don't think I'm a big pain in the rear for being so vocal about my disappointment because I really have a strong admiration for the products that Spyderco produces. I stated in an earlier post that the Paramilitary 2 is my grail knife, and I meant it.

When the highest levels of management at any company personally address your concerns, that's service. It is appreciated. I have a busy work schedule this week, but will try to get the knife back to you in the next day or two.

Again, many thanks.
broonzbane (Bill)

 

[FCM415]

For every bad experience, I am certain that there are many that are good. I requested a few screws for my Techno because they were beginning to look unsightly from me taking off the clip and also taking the knife apart completely to clean and Charlynn from the warranty dept. sent them to me free of charge. Also, as I shared on one of my posts earlier here, I received a Manbug with a tiny 5 torx threaded screw and I promptly sent it back to the dealer for a replacement which I did, no questions asked postage payed. In the end, you gotta know what you get yourself into and be prepared to handle situations accordingly.

 

[FCM415]

Shouldn't we remain on the topic which was to discuss the OP's problem and not anyone else's? At least not at the rate we are derailing it in.

The OP came in here to share his experience and ask for suggestions and now some of you decide that this is a good time to moan about your agenda and unhappiness when the OP himself as we witness is now in good spirits. Things are on the up and up. Since the OP's issue is now going to get a second look and will most likely be addressed weather it is within current spec or not for his sake. . . Everything else at this point should be for another day. At least Spyderco let's us openly talk about them on their forums. There's a few forums where you mutter anything mildly criticizing, valid or not and they go on shutdown mode lol.

 

[EZ Bake]

I'm not making it up, just like the OP wasn't. I guess a persons word means nothing and unless you have some 'proof' the kool aid drinkers will run rampant thinking their favorite company can do no wrong (not pointing fingers at any one person). I have a ton of Spyderco knives and love them. But the warranty dept could use some work. Heck, I just found one of my threads where Sal replied and he even said my problem with the blade on a brand new knife and whether they would do anything depended on it the knife had been disassembled. A new knife with a problem that obviously came from the factory depends on if the knife had been taken apart? What would that have to do with their goof up? He also suggested I return the knife and get my money back or sell it after I had waited a year for them to make and ship the knife. That is a great warranty option. And how do you think they would determine if the knife had been taken apart? Just curious how you think they determine that.

I searched for "warranty problem" and got 502 results here. I could have also read about it on the official Spyderco forum or the general knife forum. Can't read them all and can't find the ones I remember. But here is a thread where someone got a new knife that came with stripped screw from factory. Their warranty was not honored and they had to pay $25 plus shipping for a couple screws. They looked at the screws, saw they were stripped, and voided the warranty. It happens no matter how much a fan doesn't want it to. I'm glad that I'm a liar and making things up because you can't find something in a search.


www.bladeforums.com/forums/showthread.php/888817-Rounded-screws-on-my-Military?

Sigh... We seem to be stuck in a bit of a loop here - nobody said that you should disassemble the knife. I said loosen the screws and you were the one who launched into this side-story about how if Spyderco found marks on screws, they would void the warranty (here it is... again... so you can see what you wrote in response to my post of "Loosening is not disassembly"):

Unless you make marks on the screws and Spyderco assumes it was taken apart. Void! Next!

When I asked when that has ever happened, you avoided the "marks on screws" point altogether and attempted to go on and on about how disassembly voids the warranty (which it says... right on the paperwork that comes with your knife).

Even in the link you posted does not say anything about marks on screws voiding a warranty (his screws were all rounded - indicating that he used an inferior tool to disassemble), and the OP in that thread said: "I know that disassembling the military will void the warranty". I already posted that I searched and couldn't find any case where "marks on screws" voided a warranty, so this isn't a case of "a persons word means nothing and unless you have some 'proof'".

I guess I just don't get the baseless bashing anymore than I get the baseless fanboy-ism. They seem like exactly the same thing to me.

 

[broonzbane]

Can I request that this thread be locked now since my concerns are being addressed. Given the title of the thread and Spyderco's intervention, I think it would be fair to Spyderco to let this thread fade away. I'll update everyone on the final resolution. Thanks to all for your input . . .