Weak PM2 detent and disappointing Spyderco warranty service.

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To those who say I should have sent the knife back to the retailer, I offer this policy from one of Spyderco's retailers of exclusive sprint runs . . .

"To be fair to all of our customers, we do not hand pick knives. Everything on this website is 100% factory brand new. Please rest assure that all Spyderco knives have been inspected by Spyderco personnel in Golden, Colorado, and have passed Spyderco’s rigorous quality control.


All sales are final. If you feel that there is an issue with your Spyderco knife, please contact Spyderco’s Warranty and Repair Department either by phone at (800) 525-7770, extension 255, or by email at customerservice@spyderco.com."

So, at least in one case, the customer's ONLY. Recourse is Spyderco warranty service.
 
Your knife did pass QC, two times.

You say "There's positively no way you can make that assessment without handling the knife yourself. None whatsoever" I disagree. I can believe Spyderco, where not once but twice your knife was inspected and found to be correctly made.

The problem is with your expectations...you need to get a different knife. Return it and pick a different model/brand, assuming you haven't used it.
 
My detent is similar and one of my favorite features on this knife.If need be it can be deployed and cut something six ways to Sunday in the blink of an eye.;)
 
I think he's heard he should have returned it to the vendor enough already. And he didn't want a fixed blade, he wanted a Para 2.

I would think its to late to return it to the vendor at this point, so I'm not sure why people are still telling him thats what he should have done. I think we should move on from teling him that please.

I doubt Sal has seen this thread. He's a very busy man.

The detent is much to light, and Spyderco does need to take care of it.(IMO, I could be wrong)

OP, I still think you should call Spyderco and ask them if they will look at the video you made.
Good luck.
 
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FlaMtnBkr said:
Unless you make marks on the screws and Spyderco assumes it was taken apart. Void! Next!
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When has that ever happened in the history of Spyderco's customer service?


broonzbane said:
To those who say I should have sent the knife back to the retailer, I offer this policy from one of Spyderco's retailers of exclusive sprint runs . . .

"To be fair to all of our customers, we do not hand pick knives. Everything on this website is 100% factory brand new. Please rest assure that all Spyderco knives have been inspected by Spyderco personnel in Golden, Colorado, and have passed Spyderco’s rigorous quality control.


All sales are final. If you feel that there is an issue with your Spyderco knife, please contact Spyderco’s Warranty and Repair Department either by phone at (800) 525-7770, extension 255, or by email at customerservice@spyderco.com."

So, at least in one case, the customer's ONLY. Recourse is Spyderco warranty service.
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Why quote Bento Box's customer service claim when you bought your knife from Knife Works and you decided to send it back to Spyderco.

Seems like a lot of folks are going way out of their way to have an issue with something here. True there are fanboys that can't stand to hear anything bad about Spyderco, but the haters seem to be doing a good job of the same thing from the opposite side.

Enjoy your knife hobby and I honestly hope you find something that meets your expectations. This thread seems to be devolving into discussion-avoidance and speculation, so I'm out.
 
I also agree that people seem to be going out of their way to have a problem with the OP and defend what is clearly a defective or lets say "less then optimally adjusted detent" on a knife. Perhaps you could say it's subjective and a matter of opinion but I think it's a safety issue and just because some might prefer their knife that loose doesn't mean it's not defective or within spec. The detent is clearly too weak (IMO).

The OP has been responding to all kind's of attacks because he simply posted his dissatisfaction with his PM2. I don't blame him and I think he was right to post. I know I would hoping that Spyderco would see the post and take positive action. I still hope that may happen.

And for the record. I am NOT a Spyderco hater. Not by a long shot. Spyderco is one of my favorite brands. Definitely in my top three. I hold my favorite brands to a higher standard because that's what I expect from them and what makes them my favorite brand. Making a great knife isn't the end of the story. It's what you do and how you treat your customers when there's a problem that sets the great companies apart and I regard Spyderco as one of the great knife companies. I did before this thread and will continue after. I just think the ball got dropped in this case. It happens and can be corrected

OP, like I said, I really hope you get this sorted out. Try some of the suggestions posted here and follow up and reach out to Spyderco again. You have nothing to loose and every thing to gain.

Best of luck!
 
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brownshoe said:
Your knife did pass QC, two times.

You say "There's positively no way you can make that assessment without handling the knife yourself. None whatsoever" I disagree. I can believe Spyderco, where not once but twice your knife was inspected and found to be correctly made.

The problem is with your expectations...you need to get a different knife. Return it and pick a different model/brand, assuming you haven't used it.
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Please remember that I have another PM2 to which I'm comparing this one. Trust me. In terms of performance, these two knives aren't even on the same planet when it comes to detent. My first knife closes with an authoritative snap and a rock solid detent, yet the action is perfectly smooth.

Let 's be perfectly clear. Te detent in my new knife is so weak that I genuinely believe it is a risk for opening in my pocket under the right circumstances. I'd rather not slice my hand open to find out just what those circumstances might be.

And, while I respect your viewpoint, I don't share your confidence in the QC at Spyderco right now. Given the company's current production challenges, the pressure to crank out PM2's is likely to be very high on e factory floor. Is it conceivable that the demands placed on production right now are adversely affecting quality control just to meet demand? You betcha, IMHO.

And I DO take issue with your observation that the problem is with my expectations. I paid a lot of money for this knife. I make no apology for high expectations. In my opinion, it's all the fanboys who blindly defend Spyderco under all circumstances who are doing Spyderco and its customers a HUGE disservice by allowing mediocrity to become the new norm.

I just wish this thread would go away now. All I wanted was for my simple, humble request to have my knife serviced to be honored by Spyderco. Instead, I've become the bad guy in this whole scenario.

I'm going to think twice about expressing my opinions here in the future. There's not much tolerance for those who speak out about Spyderco customer service, QC and warranty problems. The customer is always wrong.
 
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pbcg said:
I also agree that people seem to be going out of their way to have a problem with the OP and defend what is clearly a defective or lets say "less then optimally adjusted detent" on a knife. Perhaps you could say it's subjective and a matter of opinion but I think it's a safety issue and just because some might prefer their knife that loose doesn't mean it's not defective or within spec. The detent is clearly too weak (IMO).

The OP has been responding to call kind's of attacks because he simply posted his dissatisfaction with his PM2. I don't blame him and I think he was right to post. I know I would hoping that Spyderco would see the post and take positive action. I still hope that may happen.

And for the record. I am NOT a Spyderco hater. Not by a long shot. Spyderco is one of my favorite brands. Definitely in my top three. I hold my favorite brands to a higher standard because that's what I expect from them and what makes them my favorite brand. Making a great knife isn't the end of the story. It's what you do and how you treat your customers when there's a problem that sets the great companies apart and I regard Spyderco as one of the great knife companies. I did before this thread and will continue after. I just think the ball got dropped in this case. It happens and can be corrected

OP, like I said, I really hope you get this sorted out. Try some of the suggestions posted here and follow up and reach out to Spyderco again. You have nothing to loose and every thing to gain.

Best of luck!
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I appreciate your support, pbgc. I never meant for this to spin out of control like it has. It is appreciated that some in this forum are willing to defend my position.

broonzbane
 
brownshoe said:
Your knife did pass QC, two times.

You say "There's positively no way you can make that assessment without handling the knife yourself. None whatsoever" I disagree. I can believe Spyderco, where not once but twice your knife was inspected and found to be correctly made.

The problem is with your expectations...you need to get a different knife. Return it and pick a different model/brand, assuming you haven't used it.
Click to expand...

Did you not see the video he posted?
All Spyderco had to do was fix the detent, instead they simply returned it with a xerox letter. They didn't offer to refund, replace, NOTHING!

That is absolutely unacceptable.

He didn't want a different model or brand, he wanted a Para 2 that functions properly...you know, like the one he already has...

What don't you get about that?
 
OP, you did right posting here, people have a right to know about shady business practices of company's they are planning on spending their hard earned money with. That is part of the reason this forum exists.

So what if a few guys are willing to follow blindly and irrationally defend a companies poor customer service and crappy treatment of customers.
In the end others will read this and posts like it, and are smart enough to filter thru the garbage.

Bottom line, everyone wins because we are all able to make more informed decisions, and we should all hold our favorite brands to the highest standard of quality and service.
 
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I saw the video, big deal. He didn't "shake" it open, he snapped it. It's a thick relatively heavy blade and inertia popped it open. It has no relevance to whether or not it will open in your pocket.

Broonzbane, if you really mean "I just wish this thread would go away now" then lock the thread, you started it.
 
brownshoe said:
I saw the video, big deal. He didn't "shake" it open, he snapped it. It's a thick relatively heavy blade and inertia popped it open. It has no relevance to whether or not it will open in your pocket.

Broonzbane, if you really mean "I just wish this thread would go away now" then lock the thread, you started it.
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Good suggestion. I didn't know the OP could do that, and I shall . . .

Edit: I cannot figure out how to do this . . . Please advise.
 
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You can't lock a thread unless you are a paying member. Brownshoe ought to know that since he has never been a paying member. People also need to read a thread before they jump in feet first. A lot of what they are saying or suggesting has already been addressed. Or maybe they just need to get their 2 cents in even if it has already been hashed out.

As for EZ Bake asking when a knife has been voided in the history of Spyderco. Surely you have heard that disassembly voids the warranty? How do you think they know a knife has been disassembled? They look for signs like scratched and buggered up screw heads. There have been threads here where people have told how their knife was voided for being taken apart when the knife was sent in fully assembled and were told the knife had been taken apart because the screws are messed up. For all the kool aid drinkers try doing a search on all the problems people have had with warranty. I love Spyderco knives. Doesn't mean I'm going to turn a blind eye towards all the problems people have had with the warranty dept, including myself.
 
FlaMtnBkr said:
You can't lock a thread unless you are a paying member. Brownshoe ought to know that since he has never been a paying member. People also need to read a thread before they jump in feet first. A lot of what they are saying or suggesting has already been addressed. Or maybe they just need to get their 2 cents in even if it has already been hashed out.

As for EZ Bake asking when a knife has been voided in the history of Spyderco. Surely you have heard that disassembly voids the warranty? How do you think they know a knife has been disassembled? They look for signs like scratched and buggered up screw heads. There have been threads here where people have told how their knife was voided for being taken apart when the knife was sent in fully assembled and were told the knife had been taken apart because the screws are messed up. For all the kool aid drinkers try doing a search on all the problems people have had with warranty. I love Spyderco knives. Doesn't mean I'm going to turn a blind eye towards all the problems people have had with the warranty dept, including myself.
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Oops my bad, I should have said paying member.
I posted a snapshot of Spyderco's warranty yesterday, and then read it a couple of more times since then.

In my opinion, that is the most arbitrary and subjective bit of reading I have ever encountered.

For the record, I have more Spyderco's in my collection than any other brand, and am not a hater by any means. Maybe I just tend to hold my favorite knife brands to a higher standard, and am truly embarrassed that OP was treated with such disregard.
 
broonzbane said:
broonzbane
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Great post Broonzbane. FWIW I am totally in your corner and I don't even own a Spyderco. You're not the first to say this and you won't be the last. I guess I am spoiled with companies like Crusader Forge/Pohl Force/DPx and a few other hard use/overbuilt type knives. I really believe that the type of pieces that a company sells and the type of advertising they do.....goes along with the type of CS you get.

I know there may be exceptions to that rule ie; Kershaw/Gerber but the hard use ie;overbuilt knife companies....I just can't picture RYP or anyone at DPx saying that to one of their customers. The companies I mentioned above would not want one of their customers walking away feeling like "they didn't count." That is what I have experienced at least. I think you know Broonzbane what to do, don't you? How many times do you have to be made to feel like you're feeling now? I would hope that the answer is......NOT AGAIN! Good luck guy.
 
Boons let us know when you contact knife works or spyderco (again) and what they say.

Until then the ball is in your court to fix the problem.

Edit: I've yet to be denied warranty for disassembly.
 
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