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I know from experience that testing is necessary. A very unusual failure, and one that I'm sure Yangdu will make right. She's the best.
Steve
Very interesting points. I especially like the post of KenM K.
I just hope one replacement blade will suffice. Money is tight right now. Why take advantage of Aunt Yangdu?
I know i am new here but i think JFox was in the right to post this. And i knew nothing about testing it before hand. I just ordered one and now i know i should test the blade upon receiving it. This post has helped me out. and everyone knows with anything there are lemons out there. I do not think any less of HI at all. It honestly makes me respect them alot more because they want you to test them this hard and it does borderline on abuse. It is nice to know they back their product and have such a high standard for their product. How many other product tell you when you first receive them to beat the hell out upon receiving them. This is the first blade company i have seen with this high of a standard for their products and the willingness to replace them if they do not meet their own high standards.
I know i am new here but i think JFox was in the right to post this. And i knew nothing about testing it before hand. I just ordered one and now i know i should test the blade upon receiving it. This post has helped me out. and everyone knows with anything there are lemons out there. I do not think any less of HI at all. It honestly makes me respect them alot more because they want you to test them this hard and it does borderline on abuse. It is nice to know they back their product and have such a high standard for their product. How many other product tell you when you first receive them to beat the hell out upon receiving them. This is the first blade company i have seen with this high of a standard for their products and the willingness to replace them if they do not meet their own high standards.
How exactly is fulfilling the terms of a guarantee being "taken advantage of"?
The steel was also VERY grainy exactly like cast iron.
but for a failure of a standard production. It was intended if the user was SOOO STRONG, that he could over come the inherent strength of the CAK. I don't think the 2 for 1 should apply to a manufacturing defect.
The two for one replacement was originally meant not for a "blem" but for a failure of a standard production. It was intended if the user was SOOO STRONG, that he could over come the inherent strength of the CAK. I don't think the 2 for 1 should apply to a manufacturing defect.
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Don't worry, Joe. You're right. Yangdu will take care of the situation. By the way, Ted is right, you've really been a class act in stating your case. I have seen so many other threads (on BFC and other sites) where a manufacturing "oopsie" happens and the person flies off the handle like they were swindled. Kudoes to you for staying above all that, bro.
Customer feedback is how companies like HI stay on top. When stuff breaks, Yangdu needs to know so that she can correct it.