Quality can be spotty; first one that I got had a very stiff and gritty deployment. It also had way to early lockup, almost non existent, in not sure how it even stayed locked open.
Used their customer service, it wasn't very good, took me a week to get ahold of anyone. I never got in contact with their customer service rep "Karly"
I finally got ahold of im guessing their lead production guy Mike. He was helpful and friendly. He got me a replacement sent out.
Doesnt pertain to the spider monkey but I bought one of their tool kits and the bit did not fit any of the four knives I had of theirs.
I believe i would try to find one to handle in person as I would not order anything else of theirs online. Also handled a few more in person with similar opening and lock up. Coupled with my bad customer service experience it makes them a tough buy for me.
Its a shame though as I really like their knives. But like I said I've never been able to get in touch with their CS Rep. Which makes it hard for me to want to get knives from company's like that.
I plan on writing a review thats more in depth of my experience with their knives and customer service as I own 1 bad monkey and 3 spider monkeys.