Love mine. EDC it's perfect. Customer service was great for me.
I am sure a lot of people have not had any issues with support since Microtech has been around for some 20+ years. Unfortunately I was not as lucky as you and am now sharing this experience here with the Bladeforums community so that possibly this gets back to MT and they fix what I would call a broken support or someone reads this and decides to go with another company that does not have as many post on CS complaints. I have a nice start up collections of knifes and I have only had to send two back, my Barrett Custom that the handle was to small for my hand and the second my Scarab that now lives at MT support and can stay there for all I care.
The Barrett was no questions ask credit to may account at BladeHQ that i used to get my MT knife, you can not go wrong buying anything from BladeHQ great people there very easy to deal with.
If you care to hear more about my details see below and make your own determination as to if you even want to have to deal with this support for your MT knives.
Brief Chronological Order of Events
1. Called in spoke to someone probably Laurel and transferred to Wendell (was told to fill out web site RMA form).
2. After initial call I sent in emails with pictures showing the unfinished blade asking if this was normal of not and was told to send the knife in.
3. 1 week no RMA, though I did get an email saying the information was entered a few minutes after I entered it but still no RMA so I called back and asked for Wendell again.
4. Wendell informed me to just ship the knife to him and put direction about the unfinished blade in the packaging.
5. Overnighted the knife and called in to verify it was received where I was YELLED at by Laruel about not following directions. I explained that I was told to send in the knife in like i did by Wendell and if she was going to get pissy with anyone she should train her internal resources and not scold me for doing what I was told. It makes no sense to tell me how the process is supposed to work when I had direction that I followed to the letter from another employee.
6. Was told knife needed to go to repair center where I voiced my concern that the knife was to go to Wendell per instruction and again the verbal chastising about company policy blah blah blah " all repairs need to go to our facility"
7. Knife was shipped and of course a week later Wendell is back at his location and when I finally get in touch with him and he is having the knife shipped back to him and another week goes bye just like that.
Thats my experience though I would like to be more like you MreeceC and be able to say customer service was great for me to. Thanks you again for reading my experience and contributing with your own accounts.