Agreed.
Although I've never had to send a CRK back, I have had to send knives back to other companies, and each time before I sent a knife in, I specified in a note exactly what the problem(s) was/were, and what I did NOT want done to the knife. In each case, I liked the edges that were already on the knives, so I specifically asked them NOT to resharpen it. Otherwise, they may very well take it upon themselves to resharpen it as a matter of course, lest someone complain that the edge came back the same way. But I'm a bit OCD that way. I try to cover as many bases as possible beforehand, to hopefully avoid later regrets.
Jim