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What's happened to Tim Galyean?
- Thread starter jill jackson
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Yes, it is amazing Neil would take care of me like this. I sure didn't expect it and his level of concern about the entire matter, was unlike any customer service, I've ever encountered! When, he said he'd send me his last one I was totally shocked.
Niel sounds like a standup guy. Looks like my next expensive purchase might just come from him.
Shame with what Tim Galyean is doing. i sent him an email inquiring about the Turbulence. Never heard back but just assumed it got lost during the Holiday Season. Your experience is terrible and he should have taken action.
Shame with what Tim Galyean is doing. i sent him an email inquiring about the Turbulence. Never heard back but just assumed it got lost during the Holiday Season. Your experience is terrible and he should have taken action.
As I stated in an earlier post, I have been very pleased with Tim's knives in the past, however it is unacceptable for a maker to ignore a situation like the one Jill has been going through. I believe that you can judge people by how they respond to problems, unfortunately Tim has shown that he does not have a clue about what customer service means.
Neil, on the other hand, seems to have gone above and beyond his obligations as a dealer, I must say that I am really impressed by the classy way with which he has handled this.
Neil, on the other hand, seems to have gone above and beyond his obligations as a dealer, I must say that I am really impressed by the classy way with which he has handled this.
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I highly doubt Tim would be ignoring this situation with the reputation he has built up all these years.
Perhaps, something happened to him?
Yes but he just suddenly became hard to contact in September of last year.
Then he answered me quickly, in November, said he'd fix my knife, asked for 20 dollars cash, said "talk to you soon", then refused to answer me after that. A little strange, isn't it? He could answer me so fast then? (twice in a row on the same day, then he answered me 3 days later to say he'd received the knife and money and would "talk to me soon" then no answers to my emails)
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Well, this is clearly a warranty issue, so asking Jill to send him $20 to cover the shipping of the repaired knife back to her is outrageous.
Then not sending the knife back to her in a reasonable time frame and ignoring her e-mails is plain ridiculous. I will not buy one of his knives again (and I hope he does read this thread eventually). I have dealt with custom makers who would not take my money to fix minor cosmetic issues on a pre-owned knife.
Then not sending the knife back to her in a reasonable time frame and ignoring her e-mails is plain ridiculous. I will not buy one of his knives again (and I hope he does read this thread eventually). I have dealt with custom makers who would not take my money to fix minor cosmetic issues on a pre-owned knife.
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I sure don't know why he's decided to start ignoring, me and others.
If something has happened to him, surely somebody would know that. He certainly has the right to come on here and explain his actions. Otherwise it's looking like he's decided to not worry about it at all.
Not only that I find it hard to believe he sent this Lahar out thinking it was in good working order, as it was terrible as soon as I tried it out. motts received a Turbulence, from another dealer and returned it to the dealer, because it was doing exactly what mine was. He even made a thread about it in TG's, forum here on BF, but he didn't go into details about the rubbing and other sounds it made. (I talked to him in PM)
If something has happened to him, surely somebody would know that. He certainly has the right to come on here and explain his actions. Otherwise it's looking like he's decided to not worry about it at all.
Not only that I find it hard to believe he sent this Lahar out thinking it was in good working order, as it was terrible as soon as I tried it out. motts received a Turbulence, from another dealer and returned it to the dealer, because it was doing exactly what mine was. He even made a thread about it in TG's, forum here on BF, but he didn't go into details about the rubbing and other sounds it made. (I talked to him in PM)
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I think you should have gone direct to Neil in the first place. You bought the knife from TNK and that should have been your first port of call. If you'd bought the knife direct from Tim, then it would have made sense to go to him direct.
I think you should always deal with the people from whom you purchased the item (and always deal with a reputable organisation). Obviously some dealers will tell you you need to deal with the manufacturer when you have a warranty issue but with a high dollar item like that, I would go straight back to the dealer if I had an issue.
Glad to hear that Neil stepped in to help you out, though I am not surprised by his actions as his rep is completely stellar in this industry. Still, it was a very magnanimous gesture on his part.
I think you should always deal with the people from whom you purchased the item (and always deal with a reputable organisation). Obviously some dealers will tell you you need to deal with the manufacturer when you have a warranty issue but with a high dollar item like that, I would go straight back to the dealer if I had an issue.
Glad to hear that Neil stepped in to help you out, though I am not surprised by his actions as his rep is completely stellar in this industry. Still, it was a very magnanimous gesture on his part.
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I should have just returned it, yes and been done with it. But, it does say "Knives are warrantied by the maker" at TNK so I was just going along with that mindset and didn't think anything about it, otherwise (why should I have?) I was thinking it was a minor issue and TG would fix me right up, return it. After all that's exactly what he told me, was going to happen. In hindsight, yes I should have just returned it and got a different knife. I didn't even though I wish that's what I'd chosen to do.
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In the end it looks to me that your problems with Tim are over, now Neil has to try and get a replacement for the second knife he is sending you. I am pretty sure this time Tim will be paying attention to Neil's e-mails...
Yes, I get a new knife thanks to Neil. That's great as I was in this one way over 500 dollars. I feel bad Neil had to make it good, for me.
Sorry, I don't believe Neil is having any better luck than I, getting TG, to answer him. That's a big part of what lead to his taking care of this matter.
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Sure, hindsight is always 20/20. I just think if you'd started with a mail to Neil, it might have saved you a lot of grief. In my experience dealers are much better at communicating than (most) makers. 
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Sure, hindsight is always 20/20. I just think if you'd started with a mail to Neil, it might have saved you a lot of grief. In my experience dealers are much better at communicating than (most) makers.
So it's my fault I listened to Tim and did what he said?
(he didn't say send it back to TNK)And I agree it would have saved me a lot of trouble and grief if I'd just sent it back, but I didn't. I sent it to whom made it, after he told me to do so.
wolfmann601
Gone, but not forgotton. RIP Ira.
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Why should Jill have gone to Neil first? She did what every knifeknut would and should do; contact the MAKER to get him to refurb/repair/tune the knife he made. Then, after sending in the knife, why contact anyone else "first" about getting it returned since the knife is in the maker's possession.
Neil is a stand-up guy but I doubt he would have done what he did without Jill exhausting every method to get in touch with the maker.
And if something happened to Tim wouldn't somebody somewhere know about it? Tim is clearly ignoring his responsibilities, the only issue is why.
Tim Galyean, So much for being a "stand-up guy".....................
Neil is a stand-up guy but I doubt he would have done what he did without Jill exhausting every method to get in touch with the maker.
And if something happened to Tim wouldn't somebody somewhere know about it? Tim is clearly ignoring his responsibilities, the only issue is why.
Tim Galyean, So much for being a "stand-up guy".....................
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Neil can't even get in touch with TG. So....
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I just asked Neil about if he knew why TG, wasn't answering me. I sure didn't expect him to do anymore than tell me if he knew that. So, Neil decided to just send me his last Large Blue Lahar and close the item out, being he doesn't think he will get the rest anyway. I was nearly floored he'd do that for me!
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Because Neil/TNK is where she bought the knife. Its his responsibility to ensure the knife is functioning properly before sending it out. He should then take the responsibility of returning it to the maker for repairs if necessary. The transaction was with TNK, not Galyean. That's how I see it. If its just a regular production knife, then the dealer cant always be held responsible. But on a high dollar semi-custom, then I think its his problem to resolve.
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If the dealer can't get in touch with the maker, anyway. The end result is the same.
Bottom line is: I doubt we will see any TNK exclusives from Tim Galyean anytime soon. Reputations in the knife business are made and undone pretty fast. Tim was an example of how a young maker could have a meteoric rise to fame, let's just hope he does not mirror that on the way down...
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