whats up with kershaw?

A_Blade_Afficionado said:
Excuse me while I conduct a poll of bladeforums to find out what percentage would sharpen out the chip themselves...

You've been a troll, you've moaned and complained as people have tried to help, and now you've FINALLY listened and got your problem resolved. Yet you refuse to retract any ridiculous statements you've made.

The site you ordered from isn't Kershaw, yet you trash Kershaw from that site's faults. It's amazing that you can be so fickle over something as similar as an edge on a knife.

My Benchmade came with a terrible factory edge, sure it bothered me, but in the time it would take to send it to them with a letter explaining it, I already had the edge evened out and sharpened to my liking.

At one point you have to realize that part of being a knife owner is sharpening your knives, and you can't honestly expect ever factory edge to be perfect, so fixing a factory edge shouldn't be such a travesty to you. It wasn't the end of the world, it was simply a chip in a blade from an unauthorized dealer.
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You, ABA, bought a BM? Heresy! :eek: :p
 
For great knives at reasonable prices and outstanding customer service try Kershaw.
 
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A_Blade_Afficionado said:
Excuse me while I conduct a poll of bladeforums to find out what percentage would sharpen out the chip themselves...

You've been a troll, you've moaned and complained as people have tried to help, and now you've FINALLY listened and got your problem resolved. Yet you refuse to retract any ridiculous statements you've made.

The site you ordered from isn't Kershaw, yet you trash Kershaw from that site's faults. It's amazing that you can be so fickle over something as similar as an edge on a knife.

My Benchmade came with a terrible factory edge, sure it bothered me, but in the time it would take to send it to them with a letter explaining it, I already had the edge evened out and sharpened to my liking.

At one point you have to realize that part of being a knife owner is sharpening your knives, and you can't honestly expect ever factory edge to be perfect, so fixing a factory edge shouldn't be such a travesty to you. It wasn't the end of the world, it was simply a chip in a blade from an unauthorized dealer.
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^ +1, again i completely agree.

this thread shouldn't have went no where near this far or in this direction. the OP ordered a knife and there was, what i consider, a small imperfection in the blades edge. this imperfection most likely could have come from one of the employees at the place he ordered it from and not the actual ZT factory. then a rep/executive from the actual company steps up to the plate in what i can only describe A++ fashion to MORE than rectify the situation. the only words typed after that by mknopfler should have been "thank you, i'll keep everyone posted".

i learned 2 things from this thread:
1. both KAI/kershaw and Thomas W are "stand up" and they will continue to recieve my business.
2. some people are petty and ignorant even when people go out of there way for them.
 
mknopfler said:
That's great.:thumbup: We now have the answer to the burning question "what would cramsey3006 do ??"
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I can tell you what I wouldn't do...:D

Get on a public forum and piss, moan, bitch, and cry about it like you have. Before 24 hours had even passed from buying the knife and contacting customer service.

Grinding a new edge would have been perfectly acceptable. That's what happens when you sharpen it anyway.

I'm willing to bet that as soon as you got it out of the box, you were playing with it, and dropped it on your counter. :rolleyes:

If I was Thomas W., I'd have just offered to give your money back. I wouldn't want my products to be seen in the hands of someone like you.
 
Welcome to the forum mknopfler!

Despite a somewhat rocky introduction, I'm sure you'll be very pleased with your Kershaw and happy to know that a Kershaw Big Wheel like Thomas takes an active interest in customer satisfaction. I hope that ultimately, it was a positive experience.

Cheers!
 
mknopfler said:
Imagine that. They have the same name and sell their products but are not affiliated ? How do they get the knives then ? Seems clear as politics to me.
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imagine that you bought a SONY tv from walmart, you called walmart customer service and got bad experience, can you blame SONY custermer service?

Same with your kershaw knife.:)
 
Hello everybody. I am the owner of the domain Kershaw-Knives.net, a website where Two Point Enterprise operates as an independent reseller of Kershaw knives since 2004, and this post came to my attention this morning. I apologize for registering on the board just to respond to a post, but I felt due to the strong language used I needed to weigh in.

I have checked with all of our customer service reps and none of them recall having any confrontation. We can't help but to think that the whole post might be artificial, but that said:

Please take a look at our ratings on the internet and one can quickly discover that we are not in the business of making people unhappy, nor do we try to stick people with products they do not want:

http://www.google.com/products/sell...CYK8lQeGjoks&ved=0CFgQqQwwAA&biw=1024&bih=609

http://www.resellerratings.com/store/Kershaw_Knives

http://www.rateitall.com/i-3653592-kershaw-knivesnet.aspx

Please, whoever you are that is posting this information about us on a brand new account obviously registered only for that purpose, call our customer service department at 800.458.1606 and tell them you are the guy that posted on bladeforums.com. Give them your phone number and I personally will call you and fix this problem that you are having. Our distributor is great about exchanging any knives with flaws, and I'm sure if they weren't then Kai themselves would step up. Bottom line is that we have nothing to lose by making everybody a happy customer.

I've have attached a picture to show how our baby Kershaws rest until they are adopted by new owners.
kershaw-storage.jpg
 
Clearly, I don't have enough Kershaw knives.

Well, actually, maybe I do -- or at least I did yesterday -- until this thread.

Thinkin' maybe I need a Double Duty to go with my Double Cross. (If only I could figure out how to get the thumb studs off without hurting the blades.)

Nicely done, Thomas.

:D

 
First post on here...

I was impressed with Thomas W's response.

Kershaw's CS is top notch. I've only had to use them once though. My scallion wouldn't open on its own very well. Though that it was just dirty so I took it apart to clean it but found the tension spring was cracked. I printed their form and sent my knife to them for like $1.90. Got a BRAND NEW one in less than 3 weeks. Only mistake I made was sending it in the box with the original receipt which I did not get back (or a new box either).

All 7 of my Kershaws came sharp enough to easily shave hair right out of the box.
 
kknives said:
Hello everybody. I am the owner of the domain Kershaw-Knives.net, a website where Two Point Enterprise operates as an independent reseller of Kershaw knives since 2004, and this post came to my attention this morning. I apologize for registering on the board just to respond to a post, but I felt due to the strong language used I needed to weigh in.

I have checked with all of our customer service reps and none of them recall having any confrontation. We can't help but to think that the whole post might be artificial, but that said:

Please take a look at our ratings on the internet and one can quickly discover that we are not in the business of making people unhappy, nor do we try to stick people with products they do not want:

http://www.google.com/products/sell...CYK8lQeGjoks&ved=0CFgQqQwwAA&biw=1024&bih=609

http://www.resellerratings.com/store/Kershaw_Knives

http://www.rateitall.com/i-3653592-kershaw-knivesnet.aspx

Please, whoever you are that is posting this information about us on a brand new account obviously registered only for that purpose, call our customer service department at 800.458.1606 and tell them you are the guy that posted on bladeforums.com. Give them your phone number and I personally will call you and fix this problem that you are having. Our distributor is great about exchanging any knives with flaws, and I'm sure if they weren't then Kai themselves would step up. Bottom line is that we have nothing to lose by making everybody a happy customer.

I've have attached a picture to show how our baby Kershaws rest until they are adopted by new owners.
kershaw-storage.jpg
Click to expand...

Wow! Thumbs-up for coming on BF to try to clear this issue up.:thumbup:

Good luck with mknopfler. I'll be surprised if my suspicions aren't confirmed.
 
As a final follow up, we were able to track down and verify that this was indeed one of our orders. We spoke with the gentleman on the phone today, and he was understandably upset about receiving a knife that appears to have a couple of dings on the cutting edge.

We believe the issue ended on a positive note, and this individual knows that we stand ready to help him in any way we can.
 
kknives said:
Hello everybody. I am the owner of the domain Kershaw-Knives.net, a website where Two Point Enterprise operates as an independent reseller of Kershaw knives since 2004, and this post came to my attention this morning. I apologize for registering on the board just to respond to a post, but I felt due to the strong language used I needed to weigh in.

I have checked with all of our customer service reps and none of them recall having any confrontation. We can't help but to think that the whole post might be artificial, but that said:

Please take a look at our ratings on the internet and one can quickly discover that we are not in the business of making people unhappy, nor do we try to stick people with products they do not want:

http://www.google.com/products/sell...CYK8lQeGjoks&ved=0CFgQqQwwAA&biw=1024&bih=609

http://www.resellerratings.com/store/Kershaw_Knives

http://www.rateitall.com/i-3653592-kershaw-knivesnet.aspx

Please, whoever you are that is posting this information about us on a brand new account obviously registered only for that purpose, call our customer service department at 800.458.1606 and tell them you are the guy that posted on bladeforums.com. Give them your phone number and I personally will call you and fix this problem that you are having. Our distributor is great about exchanging any knives with flaws, and I'm sure if they weren't then Kai themselves would step up. Bottom line is that we have nothing to lose by making everybody a happy customer.

I've have attached a picture to show how our baby Kershaws rest until they are adopted by new owners.
kershaw-storage.jpg
Click to expand...

This is really a stand up move :thumbup:. I do commend you for registering and attempting to clear things up.
 
kknives said:
As a final follow up, we were able to track down and verify that this was indeed one of our orders. We spoke with the gentleman on the phone today, and he was understandably upset about receiving a knife that appears to have a couple of dings on the cutting edge.

We believe the issue ended on a positive note, and this individual knows that we stand ready to help him in any way we can.
Click to expand...
Thanks for calling me back today and attempting to make things right. You took the time to call me personally after hearing about my posts here. I only wish you or someone from your company had done that ASAP after I called you yesterday at business opening. The issue is resolved, I wish you the best in 2011.
 
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