I think I have to agree with mknopfler on this one. In my experience, Kershaw has been nothing but a giant group of thieves. This so-called "knife company" is actually a terrorist organization hell-bent on bankrupting every knife enthusiast on the planet.
One of the major components of their plot is their knife design. They bring in reputable knife makers such as Ken Onion and Frank Centofante to help with some of the designs. When the greedy bastards are too cheap to bring in outside help, their own design department is hard at work with their next best-seller. These utilitarian designs that are both aesthetically appealing and very functional incorporate useful features such as SpeedSafe and composite blades to further entice unsuspecting customers into the fold. To top it all off, they use premium materials such as ELMAX steel and stingray leather.
Interested, the uninformed visit their favorite knife site or store to get a feel for it and check prices. They are met with a pleasant surprise upon discovering that the handle simply melts into the hand and the price is well below what was expected. The buyer is caught already, and takes home 2 - one for hard use and another to keep in pristine condition.
Reading this, you would probably expect me to mention that the quality is actually very poor, and that the knife falls apart after being looked at for too long. However, that is not the case. Kershaw knives are able to survive years of constant hard use. In the unlikely event that something does go wrong, they also have an amazing customer service department and friendly, helpful people like Thomas W on these forums to help with your problems. Such service keeps people ignorant of Kershaw's plot going back and buying more.
On the surface, Kershaw looks like an extremely good knife company with great quality, designs, prices, and customer service. However, I beg you to open your eyes and see Kershaw for the evil it is. Everyone needs to realize that the continued support of this "company" will lead to empty wallets in the hands of you and your fellow knifeknuts.
All I wanted was them to send me what I paid for with a tag to send the bad one back. That is no scam. Your simplistic insults are very childish by the way, and easily shot down by rational thought.
Alright then, let's think rationally for a moment. How do they know that you will send back the defective product? How would they even know that the original was defective in the first place? They operate based on what is safest for them. They are a company that sells products, not one that hands out freebies. You sent pictures proving that it was defective? You say it had a small chip in the blade. A simple regrinding would return the knife to practically new condition. How do they know that your plan isn't to get an extra knife then fixing up the old one to keep?
Oh, and just so you know, what Thomas is doing right now is very kind but unfortunately highly irregular. Don't expect this type of service from many, if any, other companies.
But she can get used to that.