What's up with the sheath makers?

Maybe they should just hire somone to take care of their orders and answer questions. Now that would be a crazy idea. I didn't think answering an e-mail in a week was a hard thing to do. That's alright, I went with the one that responded to me.
 
Revolutionary said:
Brian did end up getting back to me for confirmation so I am happy now. I e-mailed David Brown first about a week ago and never did hear from him. I understand busy, but to completely ignore customers is just bad business. Maybe they should set up auto responses. I'll give it to Brian he at least did have an auto response for my second inquiry.


Never recieve one e-mail from you sir.:confused:
I never ignore anyone, & am very good about getting back to people.
Let me know what you need or at least let get your e-mail.

Progunner; nothing nice to say about me ? :^(
 
beefangusbeef said:
Never said anything about 5 freekin minutes, just wanted to know if anything was wrong or not since normally I have gotten expedient replies.....

Concern for their well being is another matter. Good on ya Angus!

I didn't mean to forget David Brown in my last post, he is also top notch.
 
Progunner said:
You just listed some of the reasons I do not try to pedal my sheath making skills Mike. I don't have the time to devote to all of that stuff yet. My hat is off to all the guys who do and get the job done despite all the poo pooing.

Let me tell the uninitiated (ie those who have never made a leather or kydex sheath) it takes hours and hours of work to do a high quality leather sheath. From design to pattern, to cutting, assembly, stitching, coloring, burnishing, weather proofing and what ever, you are talking hours and hours.

This one took me over 80 hours to finish until I was satisfied I had it right and it was worth what I charged the guy. I'll let him chime in to say whether or not it was worth it. ;)
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Now that is for a guy who does a sheath once ever couple of months for leather. Kydex I can do faster, but a quality job still takes at least 5 hours from start to finish for a quality job. Sure I have slapped some together for my own use that took me a half an hour, but I sure as hell wouldn't sell them to someone else. Now you take Oku, he has a second job training our service men and women. I think that is a worthy use of his time and I applaud him for even continuing with sheath making and raising a family to boot. Dwayne works his fingers to the bone and I know he is busier than a one legged guy at a butt kicking contest, if he weren't you wouldn't see so many of his sheaths clothing our knives. Mike Bartol is my leather mentor and he not only does great work, but he takes the time to teach a newbie like me, enough time that I can create things like the one above. Semper Paratus, top notch and fast as hell. I ordered a set of sheaths from Dan and had them in two weeks or less. (oh yeah, Oku makes the kydex inserts for Dan on top of doing his own line).

I think our modern age has us spoiled. It is all too common to expect results and responses in seconds. Look at how agitated some folks get if they have to use dial up when they are used to broad band or DSL. I am guilty of the same thing sometimes. Just remember these folks value your business, don't think for one freaking minute that they don't. But if you come on here and bad mouth them, I wouldn't be surprised if you get put on their second string list, but I doubt any of them would think of being vindictive about it. If we have patience in the small things in life, then we we also have it for the great things my friends.

No one is rushing the actual making of the sheaths. Some people just need a couple questions answered. That's all.
 
Revolutionary said:
Brian did end up getting back to me for confirmation so I am happy now. I e-mailed David Brown first about a week ago and never did hear from him. I understand busy, but to completely ignore customers is just bad business. Maybe they should set up auto responses. I'll give it to Brian he at least did have an auto response for my second inquiry.

Beef, wasn't your post man, it was this one as well as the first.
 
David Brown said:
Never recieve one e-mail from you sir.:confused:
I never ignore anyone, & am very good about getting back to people.
Let me know what you need or at least let get your e-mail.

Progunner; nothing nice to say about me ? :^(

I did send e-mails to you through your link on the bussecombat site. I don't know if that e-mail has changed or what but I did send them.
 
Revolutionary said:
Maybe they should just hire somone to take care of their orders and answer questions.

Hmm, and just now much would that make their sheaths cost if they have to be an employer as well as a maker??
 
Revolutionary said:
No one is rushing the actual making of the sheaths. Some people just need a couple questions answered. That's all.

I was speaking more toward the amount of time each sheath takes out of their day multiplied by the number of sheaths each has in process at the time. I am sure I would rather one of the guys working on my sheath and get it to me before I expected rather than them getting to an email. I am not saying it is this way with all folks, just giving my opinion and another point of view to consider. You have your own expectations when transacing business, like ever one else does. If you don't get the level of service and quality in a product than you expect then, you should voice it. At the same time, don't be surprised if some other folks feel your level of expectations to either be to strict one way or too lax the other. All personal point of view. As for any of them hiring someone to answer emails, being a guy who has 10 employees him self, I say to hell with that! If you are a one man shop the last thing you need is the headache of employee taxes and the like for someone to answer emails. If I ever get out of my current business situation, I swear to the good Lord, I will never have another damned employee as long as I live. (Sorry, that is a sore spot for me :))
 
Did you try the e-mail address in my;

Profile?
Signature?
Web site?
They are all the same?

azgunnut@earthlink.net

It has been the same for 4 years? I do get 20 to 30 e-mails a day, & manage to make some sheaths.

Like Mike said before you go trying to trash someones reputation & assume someone is ignoring you , you may want to check & see if they are receiving the e-mails in the first place.:confused:

I would rather discus all this in a e-mail with you but your profile has no e-mail?
 
Progunner said:
I was speaking more toward the amount of time each sheath takes out of their day multiplied by the number of sheaths each has in process at the time. I am sure I would rather one of the guys working on my sheath and get it to me before I expected rather than them getting to an email. I am not saying it is this way with all folks, just giving my opinion and another point of view to consider. You have your own expectations when transacing business, like ever one else does. If you don't get the level of service and quality in a product than you expect then, you should voice it. At the same time, don't be surprised if some other folks feel your level of expectations to either be to strict one way or too lax the other. All personal point of view. As for any of them hiring someone to answer emails, being a guy who has 10 employees him self, I say to hell with that! If you are a one man shop the last thing you need is the headache of employee taxes and the like for someone to answer emails. If I ever get out of my current business situation, I swear to the good Lord, I will never have another damned employee as long as I live. (Sorry, that is a sore spot for me :))

I also own a business and I have found that I need employees to meet the expectations that my customers have of me. Like you said just different points of view. At least you are civil about it.
 
Revolutionary said:
You're kidding right? You're not self employed are you?

What I am getting at is an additional salary, benefits and taxes pal.

Ok, so you're self employed, why don't you go price out the market for someone to handle e-mails and correspondence, and see how much of YOUR salary that would eat up.

Get back to us with what you find out.:rolleyes: :rolleyes:
 
David Brown said:
Did you try the e-mail address in my;

Profile?
Signature?
Web site?
They are all the same?

azgunnut@earthlink.net

It has been the same for 4 years? I do get 20 to 30 e-mails a day, & manage to make some sheaths.

Like Mike said before you go trying to trash someones reputation & assume someone is ignoring you , you may want to check & see if they are receiving the e-mails in the first place.:confused:

I would rather discus all this in a e-mail with you but your profile has no e-mail?

Man, I did nothing to trash anyones rep. All I said was my e-amils didn't get answered. That's it. I was just venting. I'll e-mail you in a few minutes. We'll see if you get it if you don't then I apologize. How's that.
 
thatmguy said:
What I am getting at is an additional salary, benefits and taxes pal.

Ok, so you're self employed, why don't you go price out the market for someone to handle e-mails and correspondence, and see how much of YOUR salary that would eat up.

Get back to us with what you find out.:rolleyes: :rolleyes:
I already have about 7 full time employees. I understand completely what having employees does to your bottom line. If someone was being paid to take orders wouldn't that free up the sheath makers time to make more sheaths and add even more customers to his business and increase his profits. We are not talking about skilled labor here.
 
Revolutionary said:
Man, I did nothing to trash anyones rep. All I said was my e-amils didn't get answered. That's it.

Hmm, what posts are you referring to??

This one??

Revolutionary said:
I e-mailed David Brown first about a week ago and never did hear from him. I understand busy, but to completely ignore customers is just bad business.

Evidently no one else here is as smart as you, so please explain how these words mean what you just posted....
 
Come on guys, let's not get ugly. For those trying to get a hold of sheath makers why don't we try this before we start publicly pointing an accusatory finger.

Make a post here that you have been trying to make contact with which ever maker and you have not heard anything, then make sure that you have a valid email address in your profile or post your direct email address. These damned email programs aren't infallible, messages to go lost or undelivered or spam filtered out. This way you have a public way for them to know you are looking for them and that you have attempted to contact them and you have made your email available to them. I know I would appreciate this approach if you were ordering a sheath from me and I missed your email. Then if you never hear something, we can send out the search party because if they don't see it here or have it brought to their attention by one of the regulars, they are probably missing or injured.

Like this:

Subject: Attention Progunner!!! Emails not getting through.

Hey pro, I have been trying to contact you regarding a sheath and haven't heard anything back yet. If you aren't getting my emails my address is in my profile or it is sheathbuyer@whatever.com. Please drop me a line as soon as you can. Thanks.
 
Porkgunner, you are a Hog of sensible ideas.:thumbup:
 
safong said:
Porkgunner, you are a Hog of sensible ideas.:thumbup:

Nah, I just know how I would like to have a customer handle unanswered emails without asking "what's with the sheath makers" (not intended as a stab mind you, just taking this thread as a pertinent example). It has been my experience that even though that sort of title may not be intended as inflamatory, it often is considered as such. The thing I hate about the E super highway is the visual and auditory cues we get conversing on the phone or face to face are completely lost. Words just don't always say what we mean them to. If that makes any sense. :) Emoticons can only help so much.

My suggestions only go so far, I mean you have got to have an email in your profile or in the thread so the maker can get a hold of you. I hate nothing more than trying to privately address someone, especially someone here who I don't personally know, only to find that they don't take PMs and/ or don't have an email address available through their profiles. That stuff really makes communication easier when made readily available.
 
Hey I tried that sheathbuyer@whatever.com e-mail address & did not get any reply what the heck!!!!!!!!!!!!:D

So heres a picture of Polly Anna eating a straw:p

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