- Joined
- Jun 9, 2015
- Messages
- 12
I believe you that you aren't happy with the knife. And there could very well be some manufacturing issues with that model.
But after receiving three replacements, I don't think you can fault AG's level of service. And if you still aren't happy, for ultimate satisfaction send the knife back for a refund. :thumbup:
Thank you for being the only one that understands the complaint of subject matter. Your statement " and there could very well be some manufacturing issues with that model" yes you're correct, there is absolutely things wrong with that model because every knife is made differently in terms of having flaws in each one. The website did not state ( every knife condition will vary in terms of how it's manufactured because these are not made by machines/in a jig. Everyone else thought I was talking bad about the entire company of AG Russell which I thought if people were that slow, then I can't help them on that.
In regards to not being happy, the return person from AG stated that since having workmanship flaws on the knife is not a working defect, I will be responsible for shipping every time. I think that answers that question that AG Russell's famous return guarantee has limitations which conflicts their website quote on quote that customer controls that guarantee.