Sadly it wasn't in tell I had already bought A Pit Boss that I saw all the older threads on here about Mantis. Knife looks like a factory second, I am so mad. Mantis says they will fix it only after 2 emails with 6 question do I get a reply email that looks like it was sent from an Iphone, no header, no logo, just text.
jwest@mantis.bz
Why dont you just send it to us so that WE can fix it?
Indeed we do offer an unconditional lifetime warranty and we will fix the item within 24 to 48 hours of receipt.
Our address is
Mantis Knives
520 Cameron St.
Placentia, CA 92870
I know 2 man business with more professional looking Emails. No RMA number just an address. Thing is the knife was $42.99 + shipping. Drive to the post office give or take $5 gas, shipping $5-$7 Insurance $5-$7 so $15-$20 to fix my $42.99 knife. So $42.99 plus shipping plus all the return cost $65-$70 spent on a $42.99 knife.
Seven Mill lines and what ever you call the skid mark down the middle
Something pressed texture into the milled flat area
Washer is discolored and has black stuff in the pivot holes
I could live will all that, but the liner and scales have gaps and are not straight
You can see at the top the washer is higher on one side on the pivot than the other
I could try and return it from the place I got it from, but they state that some items with warranty's will need to be return to the makers, betting Mantis is one.
They would return the shipping on a defect but not the Insurance cost which they recommend to use, so I would be OUT MONEY TO GET A REFUND.
I just hate to have to spend money getting something fixed the way it should have came. The Email is
jwest@mantis.bz don't know if it is really jwest answering but any signs of caring would have gone a long way. Little thing like sorry about that here is a RMA number, which he could have pulled out of his a$$ and ANY info on how to return it. Or what is your address I will send a return label for you, instead I got a, drive to post office, buy a package, buy shipping, buy Insurance write a note for the inside telling us your info because linking to this email with a RMA number is to much for me to do.
Part of it is I sent them pics, so they KNOW how screwed up my knife is and hearing they will fix it, kinda put me off. I would REPLACE the knife. Blade messed up, scale messed up, washers on pivot messed up, not 1 but 4 or 5 things WRONG not opps I missed this, but this and this and this too.. With the lack of caring I was afraid they would just tighten the pivot and send it back and for 30% of the original cost to ship. I just ordered a wrench for 6 pin pivot screw for $1.50 + shipping. I should not have to pay a penny to get something this messed up fixed.