Got my truck fixed. Very happy with the mechanical work. Small local shop, maybe 3 mechanics, administrator, and probably an owner (that I've never met).
Mechanic smoked in my car, or reeked so badly that I can smell it two days later. Holy crap.
ASTOUNDED at the forum responses to similar complaints saying 'just relax'.... Guess they don't live with a cancer patient.
So I found a research paper through the National Institute of Health website that reveals smoking in a car equates to a 7-10% resale value hit.
I called the office, complained, was assured they would make sure it never happens again. That's fine. I'm not looking for restitution or anything. The stench will probably be gone in a week. But I'm going to drop off a printed copy of this article on the way home. It is DAMAGE to the value of a vehicle, dammit, nevermind that I have to spend an hour a day in someone else's poisonous stench.
*GRRRRRR*