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The BladeForums.com 2024 Traditional Knife is available! Price is $250 ea (shipped within CONUS).
Order here: https://www.bladeforums.com/help/2024-traditional/
Www.cumberland-knives.com
- Thread starter horton
- Start date
- Joined
- Feb 1, 2004
- Messages
- 817
Sounds to me like a bunch of B.S 
Can't tell me that they can't get a tracking number...that sounds absurd!
Seems like they are trying to sell what they didn't have & now they are scrambbling to get you one while they make excuses....gotta love it :grumpy:
Can't tell me that they can't get a tracking number...that sounds absurd!
Seems like they are trying to sell what they didn't have & now they are scrambbling to get you one while they make excuses....gotta love it :grumpy:
Hi Horton,
Hang in there. I had a shipping mix-up in an order from Cumberland Knives & Cutlery but John came through with flying colors. I certainly got my knives.
I'm still carrying my Fällkniven U2 every day. Amazingly sharp knife, in a compact package with a laminated powder steel blade.
Donald
Hang in there. I had a shipping mix-up in an order from Cumberland Knives & Cutlery but John came through with flying colors. I certainly got my knives.
I'm still carrying my Fällkniven U2 every day. Amazingly sharp knife, in a compact package with a laminated powder steel blade. Donald
- Joined
- Jul 17, 1999
- Messages
- 285
I'm not sure who answered your concerns on our end, but if you would be so kind as to email me with your name and order information, I'll look into this personally.
John@cumberlandknives.com
John@cumberlandknives.com
- Joined
- Feb 1, 2004
- Messages
- 817
Or on the other hand....maybe I over-reacted with my response & the power of the forums has come through again with the answers...........................
Hope all works out for you horton.
Hope all works out for you horton.
- Joined
- Jun 14, 2000
- Messages
- 15,406
horton,
Posts like this belong in GB&U. Remember that for next time please.
btw, an email to Cumberland would have prevented this thread. Glad it all worked out for you. And welcome to BF.C.
Posts like this belong in GB&U. Remember that for next time please.
btw, an email to Cumberland would have prevented this thread. Glad it all worked out for you.
And welcome to BF.C.Sorry, which forum should this have been in (I dont see a GB&U)?
As for the e-mail, I had been in contact with Cust. Serv. via e-mail. The responses I received did not resolve my issue. I posted the thread not to be "mean", but to see if other people had a similar experience or if this was indeed a fluke.
I have since sent an e-mail directly to John (as posted above). Hopefully all will work out, I will post the resolution.
As for the e-mail, I had been in contact with Cust. Serv. via e-mail. The responses I received did not resolve my issue. I posted the thread not to be "mean", but to see if other people had a similar experience or if this was indeed a fluke.
I have since sent an e-mail directly to John (as posted above). Hopefully all will work out, I will post the resolution.
- Joined
- Oct 18, 2001
- Messages
- 20,978
John - thanks for your attention to this matter - speaks well of you and Cumberland. Let's hope it's all settled out in the end.
I had dealings with this so called company. They claimed my order was shipped, then lost, when I requested a refund they said sure no problem, that got screwed up twice. I complained to the Tenn. Better Business Bureau. They have heard of theis "company also:
BBB Reliability Report
Cumberland Knives and Cutlery
750 E Hudgens St P O Box 2031
Cookeville, TN 38501
General Information
Phone Number: (931) 979-9418
Type-of-Business Classification: Cutlery
Nature of Business
The company offers the sale of cutlery.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau. Two complaints have been processed by the Bureau in its three-year reporting period. Both complaints were closed as unanswered.
Report as of 04/08/2004
Copyright 2004 Better Business Bureau®, Inc. of Middle Tennessee, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
**I wouldnt deal with this company if they were giving knives away for free.** :grumpy:
BBB Reliability Report
Cumberland Knives and Cutlery
750 E Hudgens St P O Box 2031
Cookeville, TN 38501
General Information
Phone Number: (931) 979-9418
Type-of-Business Classification: Cutlery
Nature of Business
The company offers the sale of cutlery.
Customer Experience
Based on BBB files, this company has an unsatisfactory record with the Bureau. Two complaints have been processed by the Bureau in its three-year reporting period. Both complaints were closed as unanswered.
Report as of 04/08/2004
Copyright 2004 Better Business Bureau®, Inc. of Middle Tennessee, Inc.
As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.
The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.
**I wouldnt deal with this company if they were giving knives away for free.** :grumpy:
Two complaints have been processed by the Bureau in its three-year reporting period. Both complaints were closed as unanswered.
Well I would call that good business. Two complaints in 3 years... I am sure if they posted how many "pest" customers they got the number would be much higher...
David
Well I would call that good business. Two complaints in 3 years... I am sure if they posted how many "pest" customers they got the number would be much higher...
David
- Joined
- Jun 10, 1999
- Messages
- 261
I've bought from Cumberland knives a couple of times. Both transactions went smoothly.
G.
G.
- Joined
- Jul 17, 1999
- Messages
- 285
Hi Guys,
I thought that it might be a good time to put a little more background into how things have been here lately.
For those of you that don't know, I'm a new daddy !
My wife, Sonia, and I have been through a really rough 2nd, and 3rd trimester of her pregnancy. She's had it bad more than a handful of times, and a few that I wasn't exactly sure that she and Sara Denise, the baby, were going to make it through.
So, I haven't been paying as much attention as I should've to the business much of the time.
Finally, Sonia's ok, and Sara's ok. They're both beautiful, and Sonia seems to be recovering nicely. Thank You Lord.
I normally don't mix business and my family life, but wanted to offer this as explanation, but not excuse.
As to the BBB, as a policy, we deal only directly with our customers, and not through a third party agency. I don't know exactly who "NYC-M4" is, so I could not say if our issues were resolved or not. If they have not been, then please contact me, and I will try to resolve them now.
More to the point, I guess, if there's anyone here that has some unresolved business with Cumberland Knives, or me, please contact me at John@cumberlandknives.com, and I will do my best to set them right.
Thanks
P.S. Horton's getting a free knife. He hasn't gotten it yet, but I feel that we owe him that for sticking with us through more than a couple of problems.
I thought that it might be a good time to put a little more background into how things have been here lately.
For those of you that don't know, I'm a new daddy !
My wife, Sonia, and I have been through a really rough 2nd, and 3rd trimester of her pregnancy. She's had it bad more than a handful of times, and a few that I wasn't exactly sure that she and Sara Denise, the baby, were going to make it through.
So, I haven't been paying as much attention as I should've to the business much of the time.
Finally, Sonia's ok, and Sara's ok. They're both beautiful, and Sonia seems to be recovering nicely. Thank You Lord.
I normally don't mix business and my family life, but wanted to offer this as explanation, but not excuse.
As to the BBB, as a policy, we deal only directly with our customers, and not through a third party agency. I don't know exactly who "NYC-M4" is, so I could not say if our issues were resolved or not. If they have not been, then please contact me, and I will try to resolve them now.
More to the point, I guess, if there's anyone here that has some unresolved business with Cumberland Knives, or me, please contact me at John@cumberlandknives.com, and I will do my best to set them right.
Thanks
P.S. Horton's getting a free knife. He hasn't gotten it yet, but I feel that we owe him that for sticking with us through more than a couple of problems.
