Yuna Knives BEWARE

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Dec 14, 2011
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I received confirmation of my knife order from Yun on Dec. 11, 2012 and was told that his waiting list was 15 months.

I was requested to deposit $405 on Mar. 20, 2015 by Yun and he advised "Thanks for payment! Knife will be finished in 3-4 months.".

I have received ZERO correspondence from Yun, knife maker of Yuna Knives in the over one year since my deposit.

Thus, the wait has been 3 years and 4 months when originally quoted 1 year and 3 months and then the wait has been over 1 year after deposit when told 3-4 months.

I am sharing this for folks to consider when dealing with this completely irresponsible person. I find extended delays after taking funds unacceptable.

I have requested a refund but as of yet have received no response.

I hope this information can be of benefit to others.
 
Don't know about Yuna, but it's not unusual for long wait times. I waited for 18 months for a Darrel Ralph custom.
 
Don't know about Yuna, but it's not unusual for long wait times. I waited for 18 months for a Darrel Ralph custom.

Yeah, but once you quote a time that makes things a bit different, IMO. Particularly if combined with lack of communication.
 
I am not trying to defend him-just pointing a few things out
a.He is a very simple operation and uses hand tools to make his knives. He could be affected by health and injury problems even more than the average maker.
b. He has been consistently off on his time estimates the whole way through, not just after taking money.
C. it isn't that unusual for custom knife makers to be overly optimist on delivery times-some are worse than others. Just as some buyers are more impatient than others(this is not a shot at the OP, just the way it is)
D. Good communication can resolve a lot of the problems, bad communication just increases their effect. He should have gotten in contact with you about a delay.
 
I waited almost a year for this.

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I think it the lack of correspondence, rather than the wait that is the problem here. Obviously, I can understand that the guy is probably busy, but no correspondence is what leads to situations like this. Also, kind of a stupid question, but are sure you are contacting him correctly? ie, the right number or email address?
I will also say, there is always going to be that one guy with a horrible experience. If the knifemaker has good reviews from everyone else, you might be that exceptional accident.
 
That sounds pretty ridiculous, OP. You have my condolences. I hope you get either your refund or knife with all haste, and you have certainly proved more patient than I would have been in such a situation. A few additional months is one thing, but a few additional years...

Eyedog, the amount of time you waited for yours was less than half of what the OP waited, and is close to the amount of time he was given as an estimate in the first place. I certainly wouldn't say he needs any perspective or additional patience in this matter.
 
4 yrs for a knife, if true, is kind of sad/funny.

Knife makers shouldn't even take orders if they know they can't bring a product to market in a decent amount of time.. And decent to me is >2yrs... I'm close to that with one knife, but communication has been there the whole way through as well as previous orders fulfilled to the highest satisfaction.

Tastes change over a few years, even a year changes things.

GL!
 
To the OP,

I have never had any experience with Yuna, however over over the past 5-6 years this is the first negative post I've seen regarding him. What I have seen has always been positive. Vistor message sent.



I received confirmation of my knife order from Yun on Dec. 11, 2012 and was told that his waiting list was 15 months.

I was requested to deposit $405 on Mar. 20, 2015 by Yun and he advised "Thanks for payment! Knife will be finished in 3-4 months.".

I have received ZERO correspondence from Yun, knife maker of Yuna Knives in the over one year since my deposit.

Thus, the wait has been 3 years and 4 months when originally quoted 1 year and 3 months and then the wait has been over 1 year after deposit when told 3-4 months.

I am sharing this for folks to consider when dealing with this completely irresponsible person. I find extended delays after taking funds unacceptable.

I have requested a refund but as of yet have received no response.

I hope this information can be of benefit to others.
 
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Folks - Thanks for taking the interest and the comments. I have placed/received several custom orders in the past and the important distinction to me is the responsibility that goes with taking money. If no money is exchanged, I feel that a maker can make a reasonable case that nothing is lost by the Seller in waiting. However, once money is REQUIRED by the maker to proceed with an order and a schedule commitment is made, the maker must be sufficiently responsible to at least provide an update when the schedule is exceeded. My advice to future buyers it to NEVER pay funds until the knife is complete. Very few makers require money in advance, primarily because they recognize their limitations in being able to predict schedule outcome and they are smart enough to know that money transfer changes A LOT of things. Yun / Yuna is very active on his Facebook, so he is around. Like another poster, I have never seen negative communications about him, but my facts are sufficiently clear that I don't feel it's unfair for me to be highly annoyed by his unprofessional handling and concerned as well if I will ever see anything for my 30% deposit of $405. I asked him to refund my payment immediately as I'm that bothered by the principles involved here. Further, this guy says right on his website "After knives are finished, I will let you know and wait 7 days. If I do not get any feedback from you, I will sell it". Is this insane ? He can't come within 2 years of his original schedule forecast or within 9 months of his production updated schedule after requiring a deposit and we could go on a business trip or vacation away from Email from 8 days (not knowing +/- years when he just may think to make contact) and loose our multi-year wait knife and 30% deposit ? Think about that. As to giving considerations to the "poor knife maker" who may have a life event - what if any of us didn't show up to work for 9 months without telling anybody ? Would we have a job when we returned ? Ok - why should they have one then ? Thanks for the dialogue.
 
Yet another example of - never pay for a knife up front.............

sorry you are getting the run around OP.
 
I am not trying to defend him-just pointing a few things out
a.He is a very simple operation and uses hand tools to make his knives. He could be affected by health and injury problems even more than the average maker.
b. He has been consistently off on his time estimates the whole way through, not just after taking money.
C. it isn't that unusual for custom knife makers to be overly optimist on delivery times-some are worse than others. Just as some buyers are more impatient than others(this is not a shot at the OP, just the way it is)
D. Good communication can resolve a lot of the problems, bad communication just increases their effect. He should have gotten in contact with you about a delay.

But three years come on that's outrageous even more with no communication so uncalled for no matter how busy
 
But three years come on that's outrageous even more with no communication so uncalled for no matter how busy

I fully agree-he is off way too far on his time estimate. My point was that he had been consistently bad. If he was way off one time, it is not totally a shocker when he was off again. More importantly no communication-I am extremely patient when the communication lines are open, but get frustrated quickly when I don't get responses. It starts eating into my time.
To the OP-you might look for another form of contact. A lot of makers get swarmed with Emails and don't respond well to them. I never got around to purchasing from Yun, but as I remember you form an account on his web site.
Best of luck getting this resolved
 
Folks - Thanks for taking the interest and the comments. I have placed/received several custom orders in the past and the important distinction to me is the responsibility that goes with taking money. If no money is exchanged, I feel that a maker can make a reasonable case that nothing is lost by the Seller in waiting. However, once money is REQUIRED by the maker to proceed with an order and a schedule commitment is made, the maker must be sufficiently responsible to at least provide an update when the schedule is exceeded. My advice to future buyers it to NEVER pay funds until the knife is complete. Very few makers require money in advance, primarily because they recognize their limitations in being able to predict schedule outcome and they are smart enough to know that money transfer changes A LOT of things. Yun / Yuna is very active on his Facebook, so he is around. Like another poster, I have never seen negative communications about him, but my facts are sufficiently clear that I don't feel it's unfair for me to be highly annoyed by his unprofessional handling and concerned as well if I will ever see anything for my 30% deposit of $405. I asked him to refund my payment immediately as I'm that bothered by the principles involved here. Further, this guy says right on his website "After knives are finished, I will let you know and wait 7 days. If I do not get any feedback from you, I will sell it". Is this insane ? He can't come within 2 years of his original schedule forecast or within 9 months of his production updated schedule after requiring a deposit and we could go on a business trip or vacation away from Email from 8 days (not knowing +/- years when he just may think to make contact) and loose our multi-year wait knife and 30% deposit ? Think about that. As to giving considerations to the "poor knife maker" who may have a life event - what if any of us didn't show up to work for 9 months without telling anybody ? Would we have a job when we returned ? Ok - why should they have one then ? Thanks for the dialogue.

This is all well said and hard to argue with - I can't imagine these kind of wait times and then the insult of the 7 day/resale policy. Your opening post tell me that this guy is a very very very poor business man indeed - bordering on unethical.

HOWEVER - I am one who has encouraged John of JK Knives several times to ask for a small non refundable deposit before taking custom orders. THE DISTINCTION is that, as I have told John, ask for a deposit as you are ready to build the knife. One does not need a deposit to put someone on the schedule but once the work schedule brings the maker to buying material and setting up for a specific knife, a deposit is well warranted.

This way the maker does not end up holding a knife that was requested as custom (often not to everyone's fancy so not readily resellable) when the buyer bags for whatever legitimate reason. No one is the bad guy in such a circumstance - stuff happens in life.

Now John - unlike the guy who is the subject of this thread - is a maker who takes order, sets a schedule and sticks to the schedule or otherwise communicates any changes. If you are on his list for an April delivery that is when your knife will be delivered. He is a small businessman who makes knives part time but who operates as a pro. As far as I know he does not take deposits :D.

Not an add for JK but rather a point that deposits are not unwise. It is the lack of communication and casual attitude from maker to clients that burn the process. Flip side - many makers will say that cancelled orders, after the knife is in progress or finished, are their biggest frustration - rightly so. A small deposit and a resale clause (30 to 45 days) is not onerous policy for any of the parties involved.

I would not begrudge a maker a deposit, though much to my surprise I have had NO requests from 3 or 4 makers for one. Amazing to me.
 
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Thanks for the further inputs all. I have confirmed that my Emails have gone to Yun's correct Email that he has both used for past correspondence as well as currently lists on his website, where he requires a Member account to handle the order payments, etc.. I also sent a correspondence through the "Contact Us" feature of his website. My order and deposit do still show in my account information through my Member sign in on his website. I would try to contact him on Facebook, as I can see his Facebook posts are much more current than his communications with me, but I'm not on Facebook and really have no interest to be (thanks for the advice in any case). In this case, I really simply prefer a refund from Yun as his schedule handling, poor communication, and taking advantage of my patience so badly lends me to not trust sending him any more funds. Imagine if my shipment got lost, damaged, etc. ... think of how long I'd have to wait to get it resolved while out full payment at that point.
 
You may have to go with the facebook. I checked a couple forums he used to post on and there is no recent activity from him. Do you have phone numbers-I thought I saw some yesterday, but I wasn't paying real close attention.
 
Yuna took off after jim skelton sung its praises on his channel a few years ago. I do believe he should be keeping up with customers and informing of delays even if its by mass email. But when you combine the massive boost in buzz with the fact all his knives are made with hand tools its not hard to see why his backlog has become what it is. Still he should be responding to customers and shouldnt be taking deposits on knives he knows he wont be getting to for awhile. Deposits should be taken just before the knife is going to be built.
 
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