Zero Tolerance Current/Upcoming/Discontinued Models

halden.doerge said:
Bingo. There's a lot of pretty laughable ignorance being put on display by some folks in this thread about how manufacturing at scale works in real life. As if $240 or any price could completely guarantee a total and complete lack of errors in a mass produced product. It sucks to get a knife with an issue, but 100% perfection at any price is simply never going to happen. That's what CS and warranty departments are for. ZT has a great track record on both QC and CS.

If folks avail themselves of the resources there, they'll be taken care of just fine. No need for all the tears and fits. But, we all have our own ways of processing our felt needs and frustrations, so whatever floats ya, I reckon...
Click to expand...

That's not a bingo. I had a 0% return rate on items i put my qc stamp on. Others did and they were replaced. Making excuses for poor qc doesn't make the qc issues go away. It's also a reason i earned bonuses and promotions and left to do other things.

These knives are not mass produced like cars and computers and phones.
 
Someone1 said:
That's not a bingo. I had a 0% return rate on items i put my qc stamp on. Others did and they were replaced. Making excuses for poor qc doesn't make the qc issues go away. It's also a reason i earned bonuses and promotions and left to do other things.

These knives are not mass produced like cars and computers and phones.
Click to expand...

The fact that you didn't get a return doesn't mean you didn't make a mistake. You most certainly did. Sorry, no human does 100% perfect every time.

And you don't actually know anything about ZT's actual production process, so whatever you feel your experience is, your claims about what should or shouldnt be possible for mass producing knives is just a projection on your part. You present as if you have expertise on the topic, but you really are just making assumptions.
 
halden.doerge said:
The fact that you didn't get a return doesn't mean you didn't make a mistake. You most certainly did. Sorry, no human does 100% perfect every time.

And you don't actually know anything about ZT's actual production process, so whatever you feel your experience is, your claims about what should or shouldnt be possible for mass producing knives is just a projection on your part. You present as if you have expertise on the topic, but you really are just making assumptions.
Click to expand...
And you think you are different?

Please, sir. Don't patronize. A company's qc is as good as they want it to be.
 
Someone1 said:
And you think you are different?

Please, sir. Don't patronize. A company's qc is as good as they want it to be.
Click to expand...

Nope, I willingly admit I make mistakes, LOL.

ZT has excellent QC. Some of the best in the industry at their price point. Three, count em, three stories of minor fit and finish issues on the internet don’t refute that.
 
halden.doerge said:
Nope, I willingly admit I make mistakes, LOL.

ZT has excellent QC. Some of the best in the industry at their price point. Three, count em, three stories of minor fit and finish issues on the internet don’t refute that.
Click to expand...

I think the reports listed are far more than 3. If you think there are only three stories floating around about bad knives from ZT, then you are badly mistaken. But i get it. You like ZT and will defend them although i doubt they'd defend you against allegations you may face.

I will grant that they have good customer service, though.
 
Someone1 said:
I think the reports listed are far more than 3. If you think there are only three stories floating around about bad knives from ZT, then you are badly mistaken.
Click to expand...

On the knife in question, that’s all that’s been reported so far.

I get that you’re sad. It’s ok.
 
Both make a valid point really. Quality Control can be improved in 99.999% of all companies, human error will always be a factor but it can vary a whole lot depending on how trained your staff is and how motivated they are and how the instructions from the supervisors are. I've been working in manufacturing for 15 years now, we're at a point where products can triple checked and still there are client returns. In part people still overlooking things (high volume and it gets hard to see stuff after staring at the same thing for hours) and varying/unclear instructions from supervisors and the same on the clients QC end.
Is ZT quite good at quality control? Yes. Have they made avoidable mistakes? Definitely. Is it a huge problem? Hard to say, since I'd hazard the guess that we don't have enough Data. If they made already a thousand 0470's and they are sold, 5 reports on here with problems (Just to have a better number) is really nothing to worry about. But even we have 100 people here who bought the knife, and there are 200 people with problems out there who just aren't reporting it, well that's a problem.
 
And just to be clear. I like ZT, I have a bunch of ZT's, do I think they made some mistakes? Sure. Would I buy one again? Sure. Although it doesn't seem there is anything on the horizon for them anytime soon. So...make something I like and I'll get it most likely.
 
I remember in school we studied a Japanese electronics manufacturer and whenever a US order would come in they requested the percentage of acceptable defective pieces. So this Japanese company would ship the requested parts and in a bag, they would put in that particular orders defective parts. So if the order came in requestion no more than 2% defective, the client would receive a separate bag/box with that percentage of defective parts. A total smartass move. Gotta love it.

Also, I believe the retailer can greatly improve customer satisfaction by inspecting the product themselves before shipping to the end user/customer. They bear a certain amount of responsibility as well as that is in essence who you are purchasing from.
 
I’m assuming some company will produce a more fitting 3D Ti clip for this model? Stamped just seems lesser than it deserves.
 
Dknight16 said:
I’m assuming some company will produce a more fitting 3D Ti clip for this model? Stamped just seems lesser than it deserves.
Click to expand...
exactly .. even the kershaw atmos (same knife design) has a deep carry clip.. im sure mxgear has a titanium one in the works or out already
 
b00n said:
And just to be clear. I like ZT, I have a bunch of ZT's, do I think they made some mistakes? Sure. Would I buy one again? Sure. Although it doesn't seem there is anything on the horizon for them anytime soon. So...make something I like and I'll get it most likely.
Click to expand...
Yeah i bear no ill will to ZT (other than some better quality control) i must own like 15 ZT's and bought and sold another 20.. Will a bad 0470 ruin ZT for me? not in the least.. all knife companies make models people either like or dislike.. variety sells.. the only ZT i did end up keeping this year is the ZT 0609 blk sprint

ezZhiXj.jpg


vC7ehvv.jpg
 
rpttrsn said:
Isn't the up coming model 0470? By Dec 2018
Click to expand...

ZT 0470 is already out. ZT 0427 Limited Edition is still in the upcoming list even though it was announced at the 2016 Blade Show in June 2016.
 
You must log in or register to reply here.
Back
Top