ZT 0562CF M390 Blade cracked at jimping

Happened to my 0550 last year however it was due to me chopping some 500mcm electrical wire against a pallet really, really hard. I actually heard the steel crack after a good number of whacks. Totally my fault, but warranty fixed it up.

I'd be willing to bet, in light of how endemic this seems to that design, that there was already a partial hairline fracture or stress riser there, and the chopping just caused it to propagate. Based on everything in this thread, it seems like a weak spot in the design or manufacturing process.
 
The weak spot is the QC guy who didn't make sure the hole and stud were the proper dimension !! Or maybe a square stud in a round hole LOL !
 
The weak spot is the QC guy who didn't make sure the hole and stud were the proper dimension !! Or maybe a square stud in a round hole LOL !

Aren't there crack detection dyes that can be used to highlight material faults? Might be time to rotate those into their QC process...
 
I'd be willing to bet, in light of how endemic this seems to that design, that there was already a partial hairline fracture or stress riser there, and the chopping just caused it to propagate. Based on everything in this thread, it seems like a weak spot in the design or manufacturing process.

Nah, I'm pretty sure it's exactly what was said by the rep in the hole being off and when they press it that's the result. It happens. Wouldn't even come close to calling it an endemic though. I've seen it on other knives and brands buts it's still decently rare in comparison to how many knives are produced.
 
The crack here is visible so no other test should be needed .Dye penetrant his crackis visible so no tests are really needed .Dye penetrant or magnetic particle tests could be used also.
 
Would it be bad form to ask why this seems to be "what great CS!" instead of "what crappy QC!" thread? Seriously, i've never had a cheap(er) knife break on me, I'd be pissed if i had one I paid ZT prices for delivered like that. I understand one failing when you push the limits of its intended use, but out of the box?
 
Texassquarehwad,

It seems unreasonable to expect perfection out of the box every single time. I admit, it shouldn't have gone out like this but mistakes happen, regardless of the company. Have you ever made a mistake in your field of work? I suspect so. In such a case, would you be happy if anything other than perfection was cause for huge complaints and whining rather than a calm and friendly response asking to fix the issue? All of these instant bitchfests at any given flaw is immature. This issue has happened in a rather small number of knives and has been covered without issue from ZT. It would be nice if none went out bad but the rate is low and the response is great. It's a production item and all production items have some that need a little tweaking/repair out of the box.
 
This issue is rare and happens to all manufacturers, even the highly awarded CRK. Small imperfections slipping past QC is just part of life. What makes a good company is how they handle it at that point.
 
Yup. Not a new thing. Happens sometimes with pressed thumbstuds/blade stops. I would bet it didn't ship like that but with something requiring such tight tolerances it wouldn't take much to "press" the issue lol. Zt Will fix it right up. Might not get M390 back though.
 
Interesting as usually forums are quick to jump all over a company that has more than one or two of the same go out the door with the same QC issue. Sounds similar to the Blue Bell Ice cream matter down here. We love them so much that a couple of listeria outbreaks haven't made us stop eating it. (For anyone without a sense of humor I'm not comparing a cracked blade to 3 people dying of listeria...).
 
Interesting as usually forums are quick to jump all over a company that has more than one or two of the same go out the door with the same QC issue. Sounds similar to the Blue Bell Ice cream matter down here. We love them so much that a couple of listeria outbreaks haven't made us stop eating it. (For anyone without a sense of humor I'm not comparing a cracked blade to 3 people dying of listeria...).

I only see one guy jumping all over the company, and only in one post. The rest of us are having an academic discussion about what in the manufacturing process could cause this, and how it might be avoided. Meantime the company's in the process of being excellent, and standing by their warranty commitments and replacing the knife.
 
Would it be bad form to ask why this seems to be "what great CS!" instead of "what crappy QC!" thread? Seriously, i've never had a cheap(er) knife break on me, I'd be pissed if i had one I paid ZT prices for delivered like that. I understand one failing when you push the limits of its intended use, but out of the box?
Actually it's a rare occurrence that happens to even the best of manufacturers. ZT takes good care of their customers , worry not.
 
Interesting as usually forums are quick to jump all over a company that has more than one or two of the same go out the door with the same QC issue. Sounds similar to the Blue Bell Ice cream matter down here. We love them so much that a couple of listeria outbreaks haven't made us stop eating it. (For anyone without a sense of humor I'm not comparing a cracked blade to 3 people dying of listeria...).

This has come up a couple times over the year. None recently and none with this model that I recall. With a little rationality it is easy to see how this sort of thing can happen with a production company.
 
It would be asinine to disparage a company that obviously consistently delivers. I do think its a valid to ask the question i did. Since this seems to only affect a couple of models, did they post anything on their website or send anything out to let dealers/ owners with warranty reg know a problem was identified? I would like to know how proactive they were since there's so much brand loyalty and they likely have warranty registration and such.. in other words did they handle it like a recall and reach out to their customers so they don't have an unexpected failure, or did they handle it like a TSB where they pray nothing goes wrong but if it does they'll replace it... They should know how many knives had out of spec studs.
 
Would it be bad form to ask why this seems to be "what great CS!" instead of "what crappy QC!" thread? Seriously, i've never had a cheap(er) knife break on me, I'd be pissed if i had one I paid ZT prices for delivered like that. I understand one failing when you push the limits of its intended use, but out of the box?

Interesting as usually forums are quick to jump all over a company that has more than one or two of the same go out the door with the same QC issue. Sounds similar to the Blue Bell Ice cream matter down here. We love them so much that a couple of listeria outbreaks haven't made us stop eating it. (For anyone without a sense of humor I'm not comparing a cracked blade to 3 people dying of listeria...).

It would be asinine to disparage a company that obviously consistently delivers. I do think its a valid to ask the question i did. Since this seems to only affect a couple of models, did they post anything on their website or send anything out to let dealers/ owners with warranty reg know a problem was identified? I would like to know how proactive they were since there's so much brand loyalty and they likely have warranty registration and such.. in other words did they handle it like a recall and reach out to their customers so they don't have an unexpected failure, or did they handle it like a TSB where they pray nothing goes wrong but if it does they'll replace it... They should know how many knives had out of spec studs.

Not so funny an analogy. Food safety is serious business.

A knife maker with thousands of the same model produced and a few with issues that the company will absolutely take care of is something else entirely. These do not warrant manufacturer or consumer safety recalls.
 
Not so funny an analogy. Food safety is serious business.

A knife maker with thousands of the same model produced and a few with issues that the companhy will absolutely take care of is something else entirely. These do not warrant manufacturer or consumer safety recalls.

Exactly. It is unreasonable to expect a recall on a non-dangerous aspect of an item with only a handful of issues.
 
Reminds me of the tiny handful of Spydies that broke at the hole. Panic ensued!!!!! Turns out the number of broken blades at the hole was tiny.
Same thing here. Why have a recall for such a small number of issues??
If this was a recurring problem happening often I'm sure we would've been made aware.
Since ZT's CS gladly takes care of these, and other, issues there's no reason to get out the pitch forks.
Recall???? Really??
Joe
 
Any quality knife manufacturer will honor a return and make it right or they wouldn't be in biz for very long.
ZT will make it right.
 
That's interesting, I can see two causes, first the blade stop hole being too small, or the thumb studs too big, so then it's a matter of them changing their dies more frequently to keep higher tolerances in the interface, or even just chamfering the hole in the blade slightly might eliminate most of it. It's possible they could use a softer material for the blade stops but on a flipper that's probably a bad idea. That simply comes down to the cost of that being more or less than the number of returns they get. Second would be impact over time of the blade stops, but it sounds like people are seeing this mostly on knives out of the box so it's not that, and even on those that notice it after use it may have been a tiny fracture to start and use simply made it worse.

There's lots of high tech methods to detect cracks, dyes, xray, spectral etc. but those are usually used when their is a concern about fractures you can't see in high end applications. Plus lets face it, most of these companies are not putting enough QC into their knives to catch blades off center, really bad grind lines, burnt tips, visibly cracked blades at the thumb studs, etc. There's no way they are going to pay the $ to do more costly fracture testing at a high sample rate.

It's also interesting it's the 3rd most frequent reason a dealer returns knives before they get into customers hands.

That said any of the reputable companies are going to make something like that right, so it wouldn't influence my purchase decision.
 
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