ZT0450, no edge retention whatsoever.

[Vlade]

That's not the type of warranty service I received from that company. I've never had a problem dealing with k a i. If I need a screw or if I need a new torsion bar or anything else I've always got nothing but 100% completely satisfied. They have mailed me new springs new pivots new PB bushings, new pocket clips with screws, maybe it's changed but my experiences with that company is great. Send them the knife. They will change the blade and fix it if it's their fault. You'll be glad you did. Good luck hope everything turns out good. Don't assume you're going to throw the knife out. You're dealing with one of the better companies. Edit put a note in the box saying it will not hold an edge. That will probably fix your problem.

 

[Floatingby]

That's not the type of warranty service I received from that company. I've never had a problem dealing with k a i. If I need a screw or if I need a new torsion bar or anything else I've always got nothing but 100% completely satisfied. They have mailed me new springs new pivots new PB bushings, new pocket clips with screws, maybe it's changed but my experiences with that company is great. Send them the knife. They will change the blade and fix it if it's their fault. You'll be glad you did. Good luck hope everything turns out good. Don't assume you're going to throw the knife out. You're dealing with one of the better companies.

Didn't you read the last post?

I did send the knife in, got absolutely nowhere.

 

[Vlade]

Didn't you read the last post?

I did send the knife in, got absolutely nowher

Of course I read the last post sir, did you have an attitude when you talk to Kai industries? You did things backwards, you should have just sent the knife back with a note saying that it will not hold an edge. At that point ZT would have probably replaced your frigging knife. But it seems like now you're up sheets Creek without a paddle good luck.

 

[Vlade]

.

 

[Floatingby]

Of course I read the last post sir, did you have an attitude when you talk to Kai industries? You did things backwards, you should have just sent the knife back with a note saying that it will not hold an edge. At that point ZT would have probably replaced your frigging knife. But it seems like now you're up sheets Creek without a paddle good luck.

That's exactly what I did, except now you have to fill the online form or they will not accept the knife for warranty service.

Filled the form, wrote exactly "blade doesn't hold an edge", included a printed copy of the form and sent it to them.

What, exactly, did I do "backward"?

Here's the exact, copy/pasted email I got in return:

"Thank you for sending your knives in for warranty evaluation. This is to let you know that your order has been evaluated. Upon evaluation, one or more of your knives has a broken blade that is not covered under the warranty. There is a $25 blade replacement fee for all Kershaw Knives and $40 for all Zero Tolerance Knives. For all Kershaw and Zero Tolerance Knives, there is a $7 return shipping and processing fee. If you could please contact us at your earliest convenience with payment information so we can get your order processed and back to you, we would greatly appreciate it."

 

[sharp_edge]

ZT warranty service has been great in my experience. I'm very surprised that they said the HT of the OP's 0450 blade steel is up to their standard IF it indeed loses its edge with cutting cardboard just once.

 

[Vlade]

That's exactly what I did, except now you have to fill the online form or they will not accept the knife for warranty service.

Filled the form, wrote exactly "blade doesn't hold an edge", included a printed copy of the form and sent it to them.

What, exactly, did I do "backward"?

Here's the exact, copy/pasted email I got in return:

"Thank you for sending your knives in for warranty evaluation. This is to let you know that your order has been evaluated. Upon evaluation, one or more of your knives has a broken blade that is not covered under the warranty. There is a $25 blade replacement fee for all Kershaw Knives and $40 for all Zero Tolerance Knives. For all Kershaw and Zero Tolerance Knives, there is a $7 return shipping and processing fee. If you could please contact us at your earliest convenience with payment information so we can get your order processed and back to you, we would greatly appreciate it."

Well then if that's the case I got to give you right. This is very surprising to me. But I guess when you're right you're right bud.

 

[Vlade]

ZT warranty service has been great in my experience. I'm very surprised that they said the HT of the OP's 0450 blade steel is up to their standard IF it indeed loses its edge with cutting cardboard just once.

Something's definitely wrong with that blade what do you think it could be? Could HT be that bad? I've never had this happen to me luckily.

 

[MolokaiRider]

Interesting. I have had stellar customer service from KAI on more than one occasion.

 

[craytab]

So I called, lady on the phone said the blade not broken, it was a "typo", the steel meet their standards, without telling what the Rockwell result were or if they even tested it,

Did you inquire as to how it was tested to meet their standards before you cursed at the customer service lady? In general, that point person on the phone has very little power to do what you want. You should always get a step or two above them if you want results. By this I mean, ask for specifics on their standards, how did it meet those standards? Don't give in and demand to have it explained to you, play dumb if you need, but don't get upset and curse. Of course, you can't do that now since you got upset and cursed.

 

[Floatingby]

Did you inquire as to how it was tested to meet their standards before you cursed at the customer service lady?

Yep, all inquiry were met with the same robotic answer, "the blade was found to meet our standard".
Look, I'm not that of an idiot, I've been a foreman for 32 years I know how to talk to people. But at one point, enough is enough.

 

[Vlade]

Update:

Sent the knife in, got a strange reply by email from Kai USA saying one or more blade on the knive was broken and they wanted 47 buck to replace it.
So I called, lady on the phone said the blade not broken, it was a "typo", the steel meet their standards, without telling what the Rockwell result were or if they even tested it, so if I wanted the blade replaced it would cost 47 buck.

It's at that point I got angry, told her to kindly &!#* off and send the knife back as it is.

So, there it is, the worth of ZeroTolerance products and warranty service.

Needless to say, it was my first ZT product, it turns out to also be my last, ever. Can't wait to get the knife back, so I can... Throw it in tthe garbage bin.

You should not have told the lady to f off. You catch more bees with honey than you ever will with vinegar. I know you're not happy if it were me I would just pay them the stinking $47 and get my knife back like new..
Edited due to spelling errors

 

[Floatingby]

if it were me I would just pay them the stinking $47 and get my knife back like new.

Well, I was just told that the blade on mine "meet their standards", so I pay an extra 47 dollars to get a blade that is just as poor?
I don't put good money after bad, there is a point where I just cut my losses; it's a bad knife from a bad company, I've been had, I move on.

 

[Vlade]

Well that's certainly your right. But I don't think you'll find a better customer service from any other company at least not in my experience. But good luck to you
I do operate a ZT disposal unit. All you have to do is send me the knife and I'll make sure it is properly disposed of.

 

[Armithius]

Well that's certainly your right. But I don't think you'll find a better customer service from any other company at least not in my experience. But good luck to you

Busse and CRK come to mind as having stellar CS that I've personally dealt with. But more to the point, your good experience doesn't negate OP's bad one.

 

[Blues]

But more to the point, your good experience doesn't negate OP's bad one.

Exactly.

(Any given instance is simply a sample of one...good or bad. More history would be required to make any assumptions about customer service in general.)

I have no doubt that the OP is relating his experience as faithfully as he can...and I can understand his frustration and disappointment.

 

[Vlade]

Busse and CRK come to mind as having stellar CS that I've personally dealt with. But more to the point, your good experience doesn't negate OP's bad one.

No you're absolutely right I think they should have just replaced his knife. Which probably could have been done. But after what happened it's nearly impossible. I've been known to blow up too. I can only take so much. But then I wish I didn't do it cuz I'm the one that got hurt in the end. I'm very surprised of this thread

 

[craytab]

Yep, all inquiry were met with the same robotic answer, "the blade was found to meet our standard".
Look, I'm not that of an idiot, I've been a foreman for 32 years I know how to talk to people. But at one point, enough is enough.

That sounds really odd. She just repeated the same thing? No explanation of what it meant? Very strange.

 

[MolokaiRider]

ZT runs the hardness in the 60-62 range.

What are you cutting that causes the steel to dull? Different steels react to certain media in a wide range of ways.

 

[Floatingby]

ZT runs the hardness in the 60-62 range.

What are you cutting that causes the steel to dull? Different steels react to certain media in a wide range of ways.

The blade on mine is nowhere near that hardness, and I can say that for 2 reasons. First is I dropped the knife on my shop floor, and it made a tiny dent on the back of the blade, there's no way a piece of steel hardened to 60 C Rockwell would have dented from a 2 foot drop, no matter how small of a dent.
The other is from the feel of sharpening it. I own 32 others folders, and numerous fixed blade, and with none of those my stones bite so easily in the steel.
I'll see when I get the knife back, but I'm petty certain at this point they did not rockwell tested that blade, they just sent back their generic blade replacement email without even looking at the knife in question. Just poor customer service.