A little dissapointed....

This should be as simple as determining if CRK guarantees centered blades. If they do guarantee that, then they have to fix or replace it. If they do not guarantee centered blades, then game over, they do not have to fix or replace it. BUT, if they do not guarantee such a degree of QC, people ought to know about it and CRK's reputation should reflect this fact.

Too much mystification surrounds CRK (and Strider) for my liking. I think they make great knives but certainly shouldn't be charging upwards of $400 for knives with such flaws.

Funny how these things work, however. Despite this incident and my posted feelings on the matter, I still have every intention of picking up a small micarta 21. Integrity and principle are no friends of mine.:o
 
They're closed. Hopefully we will hear something from them after the holidays.

But like I said I doubt any of these accustaions are true. There must be more to the story.
 
colubrid said:
I don't know. Have you been reading this thread?
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Yes, I have with some interest and wondered what concerns you view as being less than true? It was an honest question and from your response, I'm assuming you're being greasy to me for some unknown reason. I see the OP's post as valid as I've experienced the same issues with my rather limited number of Sebs. I figure if it's happened to me, it could have happened to another owner.
 
colubrid said:
Has anyone called CRK yet to see if any of this is true?
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Why would CRK answer questions from a complete stranger about a dispute claim which has nothing to do that person? The OP obviously wants this to be a public matter. CRK obviously does not.

colubrid said:
They're closed. Hopefully we will hear something from them after the holidays.

But like I said I doubt any of these accustaions are true. There must be more to the story.
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Why do you doubt it? What about this person makes you think he is trying to scam CRK and lie to everyone here? Isn't it more likely that he is just disappointed with a $380 knife--with a sterling reputation for unmatched fit and finish--having a flaw that even most $38 dollar knives don't have? Isn't it more likely that he is simply frustrated with a warranty/customer service--which is lauded as one of the best in the business--failing to live up to standards that even manufacturers of $38 knives will honour and live up to?
 
KarlMaldensNose said:
Why do you doubt it? What about this person makes you think he is trying to scam CRK and lie to everyone here? Isn't it more likely that he is just disappointed with a $380 knife--with a sterling reputation for unmatched fit and finish--having a flaw that even most $38 dollar knives don't have? Isn't it more likely that he is simply frustrated with a warranty/customer service--which is lauded as one of the best in the business--failing to live up to standards that even manufacturers of $38 knives will honour and live up to?
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I think that pretty well sums it up. This thread has been running on speculation for a while, and now the CRK devotees are getting tuned up.

Personally, I received a couple of "gift box" knives for Christmas, inexpensive knives from Remington and Winchester. While these will be relegated to truck and tool bag duty, it is interesting to note that these $10 and $15 (respectively) knives have the fit and finish of much more expensive knives. And yes, the blades center up perfectly on one, and very well on the multi blade folder.

I would be peeved (to say the least) if I had bought a CRK knife based on the gushing reviews of them here to find that the finished product didn't fit as well as a ten dollar knife, knowing it cost 40 times as much. And if I sent it off and they returned it in the same condition, I would then be convinced that I had bought a product that didn't live up to its price tag.

I mean really. My RAT 1 still lines up perfectly, and it has been on construction tool belt duty for six months now. It was a whopping $26 though.... ya gotta pay for that quality fit and finish!

Robert
 
looking at PICs , it doesnt look that bad , lock spring pushing it to the side , kinda "normal" for knife with strong liner or framelock .
 
There is more to f&f than a centered blade. If you want to believe those cheaper knives are better because they have centered blades more power to you. I'll stick to my CRKs and other premium knives thank you.
 
Seems to me the crux of the problem from the OP was the brokerage charges by UPS.

FYI I never use UPS unless I absolutely have no choice and if I do use them, I always expect to be ripped off to the tune of $50 regardless if it is a $10 item. They are thieves, plain and simple.

As far as the QC problem is concerned, I think it would have been far better to call CRK and explain your dissatisfaction rather than post this thread. Always give your dealer and then the maker the opportunity to make it right first. If you don't get satisfaction, then post away.
 
lava_lamp said:
I think CRK knives are great, but I would be very unhappy if I had to create my own cardboard washers to get everything back together. I can't imagine CRK would be happy about that either. Do I understand properly that they've said an off-center blade is okay? That just doesn't sound like their reputation and my own (limited) experience.
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Here is the e-mail I got from CRK taking about an off center blade. I interpret it as saying that an off center blade (or maybe a slightly off center blade is okay). Just to clarify though, I did receive a call directly from Chris Reeve and I am completely satisfied with both CRK and my knife. If I assemble the knife normally, the blade is slightly off center to the non-clip side. If I push the blade toward the clip (or use a cardboard spacer) as I tighten the screws, the blade ends up centered. Not a big deal.

Adam,

Thank you for your email although I'm sorry to hear you are troubled by the centering your blade. Please send it in and we'll see what we can do. I've attached instructions for your convenience. Just a note, although we try for perfect symmetry each knife is hand assembled and sometimes the blade isn't in the exact center. We make our knives to be used and put them together so they perform to their optimum. Although aesthetics are important, functionality is tops. That being said, we'd be happy to see what we can do. Please let me know if you need further information.

Kind regards,

Heather
 
Adamar said:
Here is the e-mail I got from CRK taking about an off center blade. I interpret it as saying that an off center blade (or maybe a slightly off center blade is okay). Just to clarify though, I did receive a call directly from Chris Reeve and I am completely satisfied with both CRK and my knife. If I assemble the knife normally, the blade is slightly off center to the non-clip side. If I push the blade toward the clip (or use a cardboard spacer) as I tighten the screws, the blade ends up centered. Not a big deal.

Adam,

Thank you for your email although I'm sorry to hear you are troubled by the centering your blade. Please send it in and we'll see what we can do. I've attached instructions for your convenience. Just a note, although we try for perfect symmetry each knife is hand assembled and sometimes the blade isn't in the exact center. We make our knives to be used and put them together so they perform to their optimum. Although aesthetics are important, functionality is tops. That being said, we'd be happy to see what we can do. Please let me know if you need further information.

Kind regards,

Heather
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I can certainly see them writing a note such as the one you got. I've met some anal people with micrometers who complain about things not being "perfectly" centered. I worked for a landscaping company who regularly got fired from a couple of particular customers who would go outside with stakes and twine to see if we got our lines "perfectly straight" in their grass. They would regularly rotate through the companies in town. I'm sure there is a distinct line between what is acceptable and not acceptable to CRK and they would fix anything outside of those tolerances.
 
flipe8 said:
Yes, I have with some interest and wondered what concerns you view as being less than true? It was an honest question and from your response, I'm assuming you're being greasy to me for some unknown reason.
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:rolleyes:
 
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OK:confused:. I guess I was asking what exactly you see as being dishonest, but it's the whole post from the OP in general. Well, for what it's worth, the issues the OP posted have taken place with more than one of my Sebs. As result, I wanted to see if it was worth sending mine in, as I'm also from Canada, and would rather not be hit with addtional fees. As it stands now, I'll likely keep my Seb until it gets to the point where the lock face no longer works(if ever). Right now, the lock face heat-treatment is only slightly chipped, but I figure it will eventually chip more. Not everyone is automatically a liar when they state they have some issues, FWIW.

Nice edit.
 
I am on the fence for my first Sebenza. This whole thread has me a little concerned. However, as said earlier, it is running on speculation and bickering. I will wait and watch. I do not need anymore knives, hee hee, it is just a want. LOL
 
flipe8 said:
OK:confused:. I guess I was asking what exactly you see as being dishonest, but it's the whole post from the OP in general. Well, for what it's worth, the issues the OP posted have taken place with more than one of my Sebs. As result, I wanted to see if it was worth sending mine in, as I'm also from Canada, and would rather not be hit with addtional fees. As it stands now, I'll likely keep my Seb until it gets to the point where the lock face no longer works(if ever). Right now, the lock face heat-treatment is only slightly chipped, but I figure it will eventually chip more. Not everyone is automatically a liar when they state they have some issues, FWIW.

Nice edit.
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I am saying there is always more to a story (history) when a knife shows up like this. Maybe the knife was taken apart and messed with. Maybe he got it from someone who put it together wrong and or did something to the knife. I don't know. But CRK knows the right questions to ask and they usually get to the bottom of it.
 
Adamar said:
We make our knives to be used and put them together so they perform to their optimum. Although aesthetics are important, functionality is tops.
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That sounds EXACTLY like what Strider says in defense of scratches and off-centered blades.
Thought that excuse was one of the reasons many preferred CRK(because they DIDN'T use that excuse...):confused:
 
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